Exam 13: Communication Tools

When practicing a presentation, write a script so the presentation can be read.

Most companies now use ____________________ as the main form of internal communication.

A(n) ____________________ gives your work a consistent look and makes the job easier.

In a presentation, specialized or technical terminology should be used whenever possible.

In a presentation, ____________________ can help to display a graphical summary of performance trends, a series of cost-benefit examples, or a bulleted list of important points.

Microsoft offers a robust Web-conferencing platform called PowerPoint 2010.

In a report, the ____________________ usually includes a title page, table of contents, and brief description of a proposal.

In a report, the recommendations section is used to ____.

E-mail usually is less formal than other written communication, but rules of good grammar, correct spelling, and clear writing still must be followed.

To control a presentation, avoid eye contact with the audience and use no humor, but insert irrelevant jokes and make a joke at someone else's expense.

When preparing written documents, which of the following is not a suggestion to keep in mind?

A(n) ____________________, which is required at the end of the preliminary investigation and again at the conclusion of the systems analysis phase, might have to be given more than once in some situations.

Which of the following is not a suggestion to keep in mind if nervousness is a problem when facing an audience?

With a computer and a projection system, ____________________, such as Microsoft PowerPoint, can be used to create a multimedia slide show.

In a report, the findings section is used to ____.

When you have a large number of supporting documents such as questionnaires or sampling results, you should put those items in an appendix located at the end of the document.

When preparing a written document, use a conversational tone in formal documents and a business tone in informal documents.

When preparing written communications, ____________________, as in the sentence, "Tom designed the system," should be used whenever possible.

Most firms have social media policies that govern workplace behavior.

In a report, the executive summary is used to summarize an entire project, including recommendations, in several paragraphs.