Exam 2: Analyzing the Business Case

The estimated costs of a proposed system usually are considered the ____, which includes ongoing support and maintenance costs, as well as acquisition costs.

A popular technique for investigating causes and effects is called a ____ diagram, which is an analysis tool that represents the possible causes of a problem as a graphical outline.

Common reasons for systems requests are ____.

The format of a preliminary investigation report is the same from one company to another.

MATCHING Identify the letter of the choice that best matches the phrase or definition. a.schedule feasibility f.systems request b.EPC g.control c.JIT h.preliminary investigation d.systems development i.organization chart e.EPOD j.case for action -Today, it is much more team-oriented than in the past.

Determining the project ____ means to define the boundaries, or extent, of a project - being as specific as possible.

____ components can provide automated response to sales inquiries, Web-based order processing, and online inventory tracking.

Data entry controls should be excessive without being effective.

A strategic plan that stresses technology tends to create an unfavorable climate for IT projects that extends throughout an organization.

In a preliminary investigation report, the ____ contain(s) a brief description of the system, the name of the person or group performing the investigation, and the name of the person or group who initiated the investigation.

____ is an example of a discretionary project.

A(n) _________________________ is included in the report to management if you need to attach supporting information (e.g., the interviews you conducted, the documentation you reviewed).

A(n) _____, sometimes called a(n) _____, is another problem-solving tool often used by an analyst to look for a correlation between two variables..

MATCHING Identify the letter of the choice that best matches the phrase or definition. a.schedule feasibility f.systems request b.EPC g.control c.JIT h.preliminary investigation d.systems development i.organization chart e.EPOD j.case for action -The part of a preliminary investigation report that summarizes the project request and makes a specific recommendation.

The term _________________________ refers to the reasons, or justification, for a systems development proposal.

The primary method of obtaining information during the preliminary investigation is to ____.

_________________________ are benefits that can be measured in dollars, resulting from a decrease in expenses, an increase in revenues, or both.

-Of the measures of feasibility in the accompanying figure, ____ considers questions such as "Does management support the project?" and "Will the new system require training for users?"

A systems request form should ____.

A systems project seldom produces significant changes in company operations.