Question 1

The core job dimension in the Job Characteristics Model that is linked to the psychological state of experiencing responsibility for work outcomes is:

Accepted Answer

A) feedback 
B) task identity 
C) task significance 
D) autonomy 
A) feedback 
B) task identity 
C) task significance 
D) autonomy

Question 2

Within the interdisciplinary approach to job design, the motivational approach is grounded in:

Accepted Answer

A) developmental psychology 
B) sociology 
C) social psychology 
D) industrial psychology 
A) developmental psychology 
B) sociology 
C) social psychology 
D) industrial psychology

Question 3

An analysis of medical claims at Chaparral Steel Co.identified lower back problems as the most common problem experienced by steelworkers and managers alike.The interdisciplinary approach most appropriate for this problem would be:

Accepted Answer

A) mechanistic 
B) biological 
C) perceptual/motor 
D) motivational 
A) mechanistic 
B) biological 
C) perceptual/motor 
D) motivational

Question 4

Match the following:
-Growth Need Strength

Accepted Answer

A) Measures of core job characteristics. 
B) Desire to grow and fully develop one's abilities. 
C) Good feeling about one's job. 
D) Job importance factors determined in part by social context of job. 
E) Study of physical work environment. 
A) Measures of core job characteristics. 
B) Desire to grow and fully develop one's abilities. 
C) Good feeling about one's job. 
D) Job importance factors determined in part by social context of job. 
E) Study of physical work environment.

Question 5

The Job Characteristics Model is considered to be a(n):

Accepted Answer

A) additive model 
B) compensatory model 
C) interactive model 
D) interactive and additive 
A) additive model 
B) compensatory model 
C) interactive model 
D) interactive and additive

Question 6

Job sharing will take on a "new" form and meaning when employees use Fast Company's innovative approach to share roles. Fast Company's innovation to job sharing includes:

Accepted Answer

A) The most innovative applications for PDA devices 
B) Extensive use of social networking 
C) A telepresence robot 
D) A & B 
A) The most innovative applications for PDA devices 
B) Extensive use of social networking 
C) A telepresence robot 
D) A & B

Question 7

When a nursing supervisor failed to check the administration of all medications for the nurses she was supervising, the result was a near fatality because a patient was not given the required medication by a charge nurse.The nursing supervisor exhibited what kind of role behavior in believing she could simply trust the nurses and did not have to double-check their actions?

Accepted Answer

A) counter-role behavior 
B) extra-role behavior 
C) standard-role behavior 
D) modified-role behavior 
A) counter-role behavior 
B) extra-role behavior 
C) standard-role behavior 
D) modified-role behavior

Question 8

Japanese place greater importance on a work design strategy that encourages worker control rather than manager control of the workplace.

Accepted Answer

A) True 
 B)False

Question 9

Mass production jobs:

Accepted Answer

A) tend to be nonrepetitive 
B) require minimal or surface mental attention 
C) are self-paced 
D) require craftsman level skills 
A) tend to be nonrepetitive 
B) require minimal or surface mental attention 
C) are self-paced 
D) require craftsman level skills

Question 10

Match the following:
-Flextime

Accepted Answer

A) Working at home or from a remote location through a data/communication system. 
B) Scheduling 40 hours of work in less than five days. 
C) Core work time with variable start and quit time. 
D) Two persons working less than full time in the same job but at different times. 
E) Job restudy and analysis for purposes of engineering job modification. 
A) Working at home or from a remote location through a data/communication system. 
B) Scheduling 40 hours of work in less than five days. 
C) Core work time with variable start and quit time. 
D) Two persons working less than full time in the same job but at different times. 
E) Job restudy and analysis for purposes of engineering job modification.

Question 11

All of the following are approaches to job design that have been developed over the past century except:

Accepted Answer

A) robotics 
B) scientific management 
C) job enrichment 
D) job characteristics theory 
A) robotics 
B) scientific management 
C) job enrichment 
D) job characteristics theory

Question 12

Match the following:
-Job Rotation

Accepted Answer

A) A designated set of tasks and work activities. 
B) Purposeful activity in manufacturing a product or providing a service. 
C) Detailed task specification and narrow job scope. 
D) Vertical and horizontal job expansion. 
E) A job design strategy requiring cross-training. 
A) A designated set of tasks and work activities. 
B) Purposeful activity in manufacturing a product or providing a service. 
C) Detailed task specification and narrow job scope. 
D) Vertical and horizontal job expansion. 
E) A job design strategy requiring cross-training.

Question 13

When a job incumbent acts contrary to the expectations of the role, the behavior would be considered:

Accepted Answer

A) counter-role behavior 
B) extra-role behavior 
C) standard-role behavior 
D) modified-role behavior 
A) counter-role behavior 
B) extra-role behavior 
C) standard-role behavior 
D) modified-role behavior

Question 14

A fundamental limitation of scientific management is that it undervalues the human capacity for thought and ingenuity.

Accepted Answer

A) True 
 B)False

Question 15

The Real World 14.1 feature describes the efforts of Eli Lilly to enhance the efficiency of drug development. These efforts are considered necessary by CEO John Lechleiter because Eli Lilly will lose billions in revenues between 2010 and 2016 due to patent expirations. Which of the following are included in Eli Lilly's effort to increase efficiency based on the threat of lost revenues?

Accepted Answer

A) Apply principles of scientific management to the development of drugs. 
B) Turn drug development into an assembly line of tasks like automobile manufacturing. 
C) Apply critical chain techniques. 
D) All of the above. 
A) Apply principles of scientific management to the development of drugs. 
B) Turn drug development into an assembly line of tasks like automobile manufacturing. 
C) Apply critical chain techniques. 
D) All of the above.

Question 16

While there are differences in the meaning of work among countries, similarities appear to exist in:

Accepted Answer

A) job enrichment and satisfaction 
B) determinants of job involvement 
C) two common work dimensions: work content and job context 
D) two common motivators: positive feedback and valued rewards 
A) job enrichment and satisfaction 
B) determinants of job involvement 
C) two common work dimensions: work content and job context 
D) two common motivators: positive feedback and valued rewards

Question 17

Which of the following is an argument used to support the standardized job approach of scientific management in the early days of the American Industrial Revolution?

Accepted Answer

A) Job clarity led to more satisfied workers. 
B) Workers were basically lazy and not prone to self-motivation. 
C) Workers needed the clarity of jobs provided during this period of time given the complexity of the work. 
D) Simplifying work allowed workers of diverse ethnic backgrounds to work together in a systematic way. 
A) Job clarity led to more satisfied workers. 
B) Workers were basically lazy and not prone to self-motivation. 
C) Workers needed the clarity of jobs provided during this period of time given the complexity of the work. 
D) Simplifying work allowed workers of diverse ethnic backgrounds to work together in a systematic way.

Question 18

A problem with job enrichment as a strategy for work design is:

Accepted Answer

A) the overemphasis on individual differences 
B) that it is based on a complex motivational theory 
C) that increasing variety has its motivational limits 
D) that it is based on an oversimplified motivational theory 
A) the overemphasis on individual differences 
B) that it is based on a complex motivational theory 
C) that increasing variety has its motivational limits 
D) that it is based on an oversimplified motivational theory

Question 19

The harnessing of organizational members to their work roles is called psychological connection.

Accepted Answer

A) True 
 B)False

Question 20

The job design method aimed at increasing the motivational factors in a job is called:

Accepted Answer

A) job enrichment 
B) job enlargement 
C) job rotation 
D) cross-training 
A) job enrichment 
B) job enlargement 
C) job rotation 
D) cross-training

The core job dimension in the Job Characteristics Model that is linked to the psychological state of experiencing responsibility for work outcomes is:

Within the interdisciplinary approach to job design, the motivational approach is grounded in:

An analysis of medical claims at Chaparral Steel Co.identified lower back problems as the most common problem experienced by steelworkers and managers alike.The interdisciplinary approach most appropriate for this problem would be:

Match the following: -Growth Need Strength

The Job Characteristics Model is considered to be a(n):

Job sharing will take on a "new" form and meaning when employees use Fast Company's innovative approach to share roles. Fast Company's innovation to job sharing includes:

Japanese place greater importance on a work design strategy that encourages worker control rather than manager control of the workplace.

Mass production jobs:

Match the following: -Flextime

All of the following are approaches to job design that have been developed over the past century except:

Match the following: -Job Rotation

When a job incumbent acts contrary to the expectations of the role, the behavior would be considered:

A fundamental limitation of scientific management is that it undervalues the human capacity for thought and ingenuity.

While there are differences in the meaning of work among countries, similarities appear to exist in:

Which of the following is an argument used to support the standardized job approach of scientific management in the early days of the American Industrial Revolution?

A problem with job enrichment as a strategy for work design is:

The harnessing of organizational members to their work roles is called psychological connection.

The job design method aimed at increasing the motivational factors in a job is called:

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 14: Jobs and the Design of Work

The core job dimension in the Job Characteristics Model that is linked to the psychological state of experiencing responsibility for work outcomes is:

Within the interdisciplinary approach to job design, the motivational approach is grounded in:

An analysis of medical claims at Chaparral Steel Co.identified lower back problems as the most common problem experienced by steelworkers and managers alike.The interdisciplinary approach most appropriate for this problem would be:

Match the following: -Growth Need Strength

The Job Characteristics Model is considered to be a(n):

Job sharing will take on a "new" form and meaning when employees use Fast Company's innovative approach to share roles. Fast Company's innovation to job sharing includes:

Japanese place greater importance on a work design strategy that encourages worker control rather than manager control of the workplace.

Mass production jobs:

Match the following: -Flextime

All of the following are approaches to job design that have been developed over the past century except:

Match the following: -Job Rotation

When a job incumbent acts contrary to the expectations of the role, the behavior would be considered:

A fundamental limitation of scientific management is that it undervalues the human capacity for thought and ingenuity.

While there are differences in the meaning of work among countries, similarities appear to exist in:

Which of the following is an argument used to support the standardized job approach of scientific management in the early days of the American Industrial Revolution?

A problem with job enrichment as a strategy for work design is:

The harnessing of organizational members to their work roles is called psychological connection.

The job design method aimed at increasing the motivational factors in a job is called:

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters