Exam 4: Attitudes, Emotions, and Ethics

Match the following: -Cognitive Dissonance

All of the following are ways Dreamworks keep people happy or emphasizes job satisfaction Except:

Emotional intelligence refers to the:

The type of dis-satisfaction that most often causes employee absenteeism is dis-satisfaction with the work itself.

Match the following: -Affective Commitment

Honesty and helpfulness are instrumental values that may facilitate the terminal value of social respect.

Which of the following statements is most correct?

The relationship between job satisfaction and absenteeism is best reflected by which statement?

The attitude-behavior connection is much closer when:

Match the following: -Ethics

The authors of your text would be considered a persuasive source for attempts to change employee attitudes about the benefits of employee empowerment because of their:

The process of managing emotions in order to fit the rules of the job would be considered emotional:

Groupon is considered to have a unique psychological impact because it preys on their customers' attitudes and emotions. All of the following are ways Groupon uses customer attitudes and emotions Except:

Employee absenteeism and job satisfaction are positively related.

Normative commitment is often based on a sense of loyalty or obligation to an organization.

Employee loyalty toward the organization is a significant factor in:

The acronym ABC in the ABC Model stands for attitude, behavioral intention, and commitment.

Persons with an internal locus of control:

What aspects of one's existence and environment shape attitudes?

Attitudes are learned and two major influences include: