Question 1

Skill DevMatch the following:elopment

Accepted Answer

A) Dedication to continuous improvement and meeting customer demands. 
B) Research results or scientific information. 
C) Learning and mastery of physical and social abilities. 
D) The primary concern for managers in the 21st century. 
E) Knowledge of results. 
A) Dedication to continuous improvement and meeting customer demands. 
B) Research results or scientific information. 
C) Learning and mastery of physical and social abilities. 
D) The primary concern for managers in the 21st century. 
E) Knowledge of results.

Question 2

Developing skills is different from acquiring objective knowledge because it requires:

Accepted Answer

A) empirical testing 
B) induction 
C) deduction 
D) structured practice and feedback 
A) empirical testing 
B) induction 
C) deduction 
D) structured practice and feedback

Question 3

Match the following:
-Management

Accepted Answer

A) The applied science of energy and matter. 
B) The science of human behavior. 
C) The science of human learned behavior and study of organizational culture. 
D) A discipline concerned with the study of organizations. 
E) The science of society and study of groups. 
A) The applied science of energy and matter. 
B) The science of human behavior. 
C) The science of human learned behavior and study of organizational culture. 
D) A discipline concerned with the study of organizations. 
E) The science of society and study of groups.

Question 4

Briefly identify the four action steps for responding positively in times of change.

Accepted Answer

The four steps to responding p

Question 5

The use of Twitter as a marketing and communication device for companies is an example of:

Accepted Answer

A) social networking 
B) networking elements of an organization's task environment 
C) the informal elements of an organization 
D) an organization's technology 
A) social networking 
B) networking elements of an organization's task environment 
C) the informal elements of an organization 
D) an organization's technology

Question 6

Global competition is a leading force driving change at work.

Accepted Answer

A) True 
 B)False

Question 7

The core technology of a university is its:

Accepted Answer

A) student brain power 
B) library, laboratories, classrooms, and computer equipment 
C) registration and billing systems 
D) athletic programs 
A) student brain power 
B) library, laboratories, classrooms, and computer equipment 
C) registration and billing systems 
D) athletic programs

Question 8

Match the following:
-Dyson

Accepted Answer

A) This organization places a strong emphasis on the external situation to include a particular concern for protecting the environment. 
B) This company has been a leader in innovation and also customer service. It has also been ranked as a leader in retailing. 
C) The emphasis of this organization is to focus on local communities by featuring discounts on the "best stuff to do, see, eat, and buy". 
D) A world leader in enterprise software, hardware, systems, and services. 
E) This company has consistently been rated among Fortune's 100 Best Companies to Work For due to an emphasis on recruiting the right employees and treating them well.
F)This organization's story is one of invention, rejection, and perseverance. 
A) This organization places a strong emphasis on the external situation to include a particular concern for protecting the environment. 
B) This company has been a leader in innovation and also customer service. It has also been ranked as a leader in retailing. 
C) The emphasis of this organization is to focus on local communities by featuring discounts on the "best stuff to do, see, eat, and buy". 
D) A world leader in enterprise software, hardware, systems, and services. 
E) This company has consistently been rated among Fortune's 100 Best Companies to Work For due to an emphasis on recruiting the right employees and treating them well.
F)This organization's story is one of invention, rejection, and perseverance.

Question 9

Match the following:
-Change

Accepted Answer

A) Dedication to continuous improvement and meeting customer demands. 
B) Research results or scientific information. 
C) Learning and mastery of physical and social abilities. 
D) The primary concern for managers in the 21st century. 
E) Knowledge of results. 
A) Dedication to continuous improvement and meeting customer demands. 
B) Research results or scientific information. 
C) Learning and mastery of physical and social abilities. 
D) The primary concern for managers in the 21st century. 
E) Knowledge of results.

Question 10

The study of organizational behavior is concerned with:

Accepted Answer

A) psychosocial, interpersonal, and organizational structure 
B) psychosocial, interpersonal, and work design 
C) interpersonal, group dynamics in organizations, and work design 
D) psychosocial, interpersonal, and group dynamics in organizations 
A) psychosocial, interpersonal, and organizational structure 
B) psychosocial, interpersonal, and work design 
C) interpersonal, group dynamics in organizations, and work design 
D) psychosocial, interpersonal, and group dynamics in organizations

Question 11

In addition to basic enabling skills, the Department of Labor has identified five essential functional skills necessary to be successful in the workplace now and in the future.Briefly identify these skills.

Accepted Answer

The essential skills include (1) resourc

Question 12

The three main driving forces creating and shaping changes at work include:

Accepted Answer

A) globalization, demography, diversity 
B) globalization, technology, ethics 
C) globalization, technology, employee attitudes 
D) globalization, diversity, ethics 
A) globalization, demography, diversity 
B) globalization, technology, ethics 
C) globalization, technology, employee attitudes 
D) globalization, diversity, ethics

Question 13

Globalization, workforce diversity, and __________ are three interrelated themes of importance for managing organizational behavior in the 21st century.

Accepted Answer

A) customer satisfaction 
B) employee compensation 
C) moral and ethical behavior 
D) job analysis 
A) customer satisfaction 
B) employee compensation 
C) moral and ethical behavior 
D) job analysis

Question 14

Management involves the coordination of activities and human resources for the accomplishment of organization goals.

Accepted Answer

A) True 
 B)False

Question 15

Match the following:
-QuickTrip

Accepted Answer

A) This organization places a strong emphasis on the external situation to include a particular concern for protecting the environment. 
B) This company has been a leader in innovation and also customer service. It has also been ranked as a leader in retailing. 
C) The emphasis of this organization is to focus on local communities by featuring discounts on the "best stuff to do, see, eat, and buy". 
D) A world leader in enterprise software, hardware, systems, and services. 
E) This company has consistently been rated among Fortune's 100 Best Companies to Work For due to an emphasis on recruiting the right employees and treating them well.
F)This organization's story is one of invention, rejection, and perseverance. 
A) This organization places a strong emphasis on the external situation to include a particular concern for protecting the environment. 
B) This company has been a leader in innovation and also customer service. It has also been ranked as a leader in retailing. 
C) The emphasis of this organization is to focus on local communities by featuring discounts on the "best stuff to do, see, eat, and buy". 
D) A world leader in enterprise software, hardware, systems, and services. 
E) This company has consistently been rated among Fortune's 100 Best Companies to Work For due to an emphasis on recruiting the right employees and treating them well.
F)This organization's story is one of invention, rejection, and perseverance.

Question 16

The hierarchy of authority or chain of command is an important feature of the informal organization.

Accepted Answer

A) True 
 B)False

Question 17

Chapter 1 focuses on identifying 6 organizations highlighted throughout the text in order to point out the importance of the "internal" and "external" environment on individual behavior. Which of the following highlighted organizations emphasizes hiring "nice" people with the intrinsic qualities it is looking for, believes that skills can be trained, promotes from within, and has almost all managers start at the bottom?

Accepted Answer

A) Groupon 
B) Ford 
C) QuikTrip 
D) Dyson 
A) Groupon 
B) Ford 
C) QuikTrip 
D) Dyson

Question 18

As an effective learner of organizational behavior knowledge and skills, the student:

Accepted Answer

A) must rely primarily on the group process 
B) should not experiment with new ideas and information 
C) must passively accept the direction of others with more knowledge 
D) must accept responsibility for his or her own behavior, actions, and learning 
A) must rely primarily on the group process 
B) should not experiment with new ideas and information 
C) must passively accept the direction of others with more knowledge 
D) must accept responsibility for his or her own behavior, actions, and learning

Question 19

All of the following are aspects of the formal organization except:

Accepted Answer

A) job descriptions 
B) the friendship/relationship between two employees 
C) the hierarchical superior-subordinate authority relationship 
D) the workflow sequence between two departments 
A) job descriptions 
B) the friendship/relationship between two employees 
C) the hierarchical superior-subordinate authority relationship 
D) the workflow sequence between two departments

Question 20

The beliefs and assumptions about people, work, and the organization best reflects the:

Accepted Answer

A) formal organization 
B) overt part of an organization 
C) informal organization 
D) social surface 
A) formal organization 
B) overt part of an organization 
C) informal organization 
D) social surface

Skill DevMatch the following:elopment

Developing skills is different from acquiring objective knowledge because it requires:

Match the following: -Management

Briefly identify the four action steps for responding positively in times of change.

The use of Twitter as a marketing and communication device for companies is an example of:

Global competition is a leading force driving change at work.

The core technology of a university is its:

Match the following: -Dyson

Match the following: -Change

The study of organizational behavior is concerned with:

In addition to basic enabling skills, the Department of Labor has identified five essential functional skills necessary to be successful in the workplace now and in the future.Briefly identify these skills.

The three main driving forces creating and shaping changes at work include:

Globalization, workforce diversity, and __________ are three interrelated themes of importance for managing organizational behavior in the 21st century.

Management involves the coordination of activities and human resources for the accomplishment of organization goals.

Match the following: -QuickTrip

The hierarchy of authority or chain of command is an important feature of the informal organization.

As an effective learner of organizational behavior knowledge and skills, the student:

All of the following are aspects of the formal organization except:

The beliefs and assumptions about people, work, and the organization best reflects the:

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 1: Organizational Behavior and Opportunity

Skill DevMatch the following:elopment

Developing skills is different from acquiring objective knowledge because it requires:

Match the following: -Management

Briefly identify the four action steps for responding positively in times of change.

The use of Twitter as a marketing and communication device for companies is an example of:

Global competition is a leading force driving change at work.

The core technology of a university is its:

Match the following: -Dyson

Match the following: -Change

The study of organizational behavior is concerned with:

In addition to basic enabling skills, the Department of Labor has identified five essential functional skills necessary to be successful in the workplace now and in the future.Briefly identify these skills.

The three main driving forces creating and shaping changes at work include:

Globalization, workforce diversity, and __________ are three interrelated themes of importance for managing organizational behavior in the 21st century.

Management involves the coordination of activities and human resources for the accomplishment of organization goals.

Match the following: -QuickTrip

The hierarchy of authority or chain of command is an important feature of the informal organization.

As an effective learner of organizational behavior knowledge and skills, the student:

All of the following are aspects of the formal organization except:

The beliefs and assumptions about people, work, and the organization best reflects the:

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters