Question 1

Total quality management is a total dedication to continuous improvement.

Accepted Answer

A) True 
 B)False

Question 2

Explain why it is important to study organizational behavior.

Accepted Answer

Of the four principal ingredients (task,

Question 3

A questioning, probing attitude is at the core of:

Accepted Answer

A) job performance 
B) organizational reality 
C) critical thinking 
D) subjective knowledge 
A) job performance 
B) organizational reality 
C) critical thinking 
D) subjective knowledge

Question 4

Acquisition of objective knowledge and skill development can occur interactively through:

Accepted Answer

A) rote memorization 
B) experiential learning 
C) reading 
D) imitating the successful behavior of others 
A) rote memorization 
B) experiential learning 
C) reading 
D) imitating the successful behavior of others

Question 5

Which of the following statements is most correct with respect to total quality management?

Accepted Answer

A) Quality control is the responsibility of specialists who randomly perform quality checks on items as they leave the assembly line. 
B) Quality is a customer-oriented philosophy with important implications for virtually all aspects of organizational behavior. 
C) Quality is an employee-oriented philosophy required by quality engineers. 
D) Quality is machine driven with quality improvements resulting from use of robotic equipment. 
A) Quality control is the responsibility of specialists who randomly perform quality checks on items as they leave the assembly line. 
B) Quality is a customer-oriented philosophy with important implications for virtually all aspects of organizational behavior. 
C) Quality is an employee-oriented philosophy required by quality engineers. 
D) Quality is machine driven with quality improvements resulting from use of robotic equipment.

Question 6

Match the following:
-Ford

Accepted Answer

A) This organization places a strong emphasis on the external situation to include a particular concern for protecting the environment. 
B) This company has been a leader in innovation and also customer service. It has also been ranked as a leader in retailing. 
C) The emphasis of this organization is to focus on local communities by featuring discounts on the "best stuff to do, see, eat, and buy". 
D) A world leader in enterprise software, hardware, systems, and services. 
E) This company has consistently been rated among Fortune's 100 Best Companies to Work For due to an emphasis on recruiting the right employees and treating them well.
F)This organization's story is one of invention, rejection, and perseverance. 
A) This organization places a strong emphasis on the external situation to include a particular concern for protecting the environment. 
B) This company has been a leader in innovation and also customer service. It has also been ranked as a leader in retailing. 
C) The emphasis of this organization is to focus on local communities by featuring discounts on the "best stuff to do, see, eat, and buy". 
D) A world leader in enterprise software, hardware, systems, and services. 
E) This company has consistently been rated among Fortune's 100 Best Companies to Work For due to an emphasis on recruiting the right employees and treating them well.
F)This organization's story is one of invention, rejection, and perseverance.

Question 7

When Mary's manager states, "Mary is an outstanding employee because she is paid extremely well," the manager is using which perspective for Mary's behavior?

Accepted Answer

A) internal 
B) external 
C) interactive 
D) cultural 
A) internal 
B) external 
C) interactive 
D) cultural

Question 8

The science of human behavior and individual differences is:

Accepted Answer

A) anthropology 
B) sociology 
C) engineering 
D) psychology 
A) anthropology 
B) sociology 
C) engineering 
D) psychology

Question 9

Which of the following is not an internal component of a work organization?

Accepted Answer

A) structure 
B) task 
C) technology 
D) product market 
A) structure 
B) task 
C) technology 
D) product market

Question 10

Each of the following characterizes the Six Sigma philosophy for company-wide quality improvement except:

Accepted Answer

A) customer-driven focus 
B) decision making based on quantitative data 
C) a high-performance system to execute business strategy 
D) an emphasis on improving quality within the production process 
A) customer-driven focus 
B) decision making based on quantitative data 
C) a high-performance system to execute business strategy 
D) an emphasis on improving quality within the production process

Question 11

Which organizational variable(s) is(are) important to the study of group dynamics?

Accepted Answer

A) organization structure 
B) role conflict and ambiguity 
C) job task 
D) hierarchy of authority 
A) organization structure 
B) role conflict and ambiguity 
C) job task 
D) hierarchy of authority

Question 12

Match the following:
-Engineering

Accepted Answer

A) The applied science of energy and matter. 
B) The science of human behavior. 
C) The science of human learned behavior and study of organizational culture. 
D) A discipline concerned with the study of organizations. 
E) The science of society and study of groups. 
A) The applied science of energy and matter. 
B) The science of human behavior. 
C) The science of human learned behavior and study of organizational culture. 
D) A discipline concerned with the study of organizations. 
E) The science of society and study of groups.

Question 13

Learning about organizational behavior can best be described as a(n):

Accepted Answer

A) mastery of basic objective knowledge 
B) development of specific skills and abilities 
C) application of knowledge and skills 
D) multidimensional activity 
A) mastery of basic objective knowledge 
B) development of specific skills and abilities 
C) application of knowledge and skills 
D) multidimensional activity

Question 14

Match the following:
-Anthropology

Accepted Answer

A) The applied science of energy and matter. 
B) The science of human behavior. 
C) The science of human learned behavior and study of organizational culture. 
D) A discipline concerned with the study of organizations. 
E) The science of society and study of groups. 
A) The applied science of energy and matter. 
B) The science of human behavior. 
C) The science of human learned behavior and study of organizational culture. 
D) A discipline concerned with the study of organizations. 
E) The science of society and study of groups.

Question 15

Match the following:
-Technology

Accepted Answer

A) Economic activity outside of the firm. 
B) An organization's primary concern, goal, and/or reason for existence. 
C) Tools, equipment, and procedures for producing output. 
D) An organization that receives inputs from the environment and releases outputs to the environment. 
E) The result of an organization's conversion process.
F)The specific setting within which organizational behavior is enacted. 
A) Economic activity outside of the firm. 
B) An organization's primary concern, goal, and/or reason for existence. 
C) Tools, equipment, and procedures for producing output. 
D) An organization that receives inputs from the environment and releases outputs to the environment. 
E) The result of an organization's conversion process.
F)The specific setting within which organizational behavior is enacted.

Question 16

Which of the following companies is "doing business anytime, anywhere" and is "learning to meet the customer where the customer is" by launching a 90-foot barge to journey up the Amazon River in Brazil in order to expose customers to its products?

Accepted Answer

A) PepsiCo 
B) Nestle 
C) Unilever 
D) Kraft 
A) PepsiCo 
B) Nestle 
C) Unilever 
D) Kraft

Question 17

Match the following:
-Organizational Context

Accepted Answer

A) Economic activity outside of the firm. 
B) An organization's primary concern, goal, and/or reason for existence. 
C) Tools, equipment, and procedures for producing output. 
D) An organization that receives inputs from the environment and releases outputs to the environment. 
E) The result of an organization's conversion process.
F)The specific setting within which organizational behavior is enacted. 
A) Economic activity outside of the firm. 
B) An organization's primary concern, goal, and/or reason for existence. 
C) Tools, equipment, and procedures for producing output. 
D) An organization that receives inputs from the environment and releases outputs to the environment. 
E) The result of an organization's conversion process.
F)The specific setting within which organizational behavior is enacted.

Question 18

Research focusing on the effects of efficient cultures on organizational performance and how pathological personalities may lead to dysfunctional cultures highlights which discipline's contribution to organizational behavior?

Accepted Answer

A) psychology 
B) sociology 
C) anthropology 
D) medicine 
A) psychology 
B) sociology 
C) anthropology 
D) medicine

Question 19

Culture and the study of learned behavior comprise the domain of:

Accepted Answer

A) management 
B) anthropology 
C) sociology 
D) psychology 
A) management 
B) anthropology 
C) sociology 
D) psychology

Question 20

Which of the following set of functional skills have been identified by the U.S.Department of Labor as necessary for success in today's workplace?

Accepted Answer

A) resource management, information management, and personal interaction skills 
B) personal interaction, critical thinking, and conflict management 
C) system behavior and performance, resource management, and critical thinking skills 
D) critical thinking, conflict management, and information management skills 
A) resource management, information management, and personal interaction skills 
B) personal interaction, critical thinking, and conflict management 
C) system behavior and performance, resource management, and critical thinking skills 
D) critical thinking, conflict management, and information management skills

Total quality management is a total dedication to continuous improvement.

Explain why it is important to study organizational behavior.

A questioning, probing attitude is at the core of:

Acquisition of objective knowledge and skill development can occur interactively through:

Which of the following statements is most correct with respect to total quality management?

Match the following: -Ford

When Mary's manager states, "Mary is an outstanding employee because she is paid extremely well," the manager is using which perspective for Mary's behavior?

The science of human behavior and individual differences is:

Which of the following is not an internal component of a work organization?

Each of the following characterizes the Six Sigma philosophy for company-wide quality improvement except:

Which organizational variable(s) is(are) important to the study of group dynamics?

Match the following: -Engineering

Learning about organizational behavior can best be described as a(n):

Match the following: -Anthropology

Match the following: -Technology

Which of the following companies is "doing business anytime, anywhere" and is "learning to meet the customer where the customer is" by launching a 90-foot barge to journey up the Amazon River in Brazil in order to expose customers to its products?

Match the following: -Organizational Context

Research focusing on the effects of efficient cultures on organizational performance and how pathological personalities may lead to dysfunctional cultures highlights which discipline's contribution to organizational behavior?

Culture and the study of learned behavior comprise the domain of:

Which of the following set of functional skills have been identified by the U.S.Department of Labor as necessary for success in today's workplace?

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 1: Organizational Behavior and Opportunity

Total quality management is a total dedication to continuous improvement.

Explain why it is important to study organizational behavior.

A questioning, probing attitude is at the core of:

Acquisition of objective knowledge and skill development can occur interactively through:

Which of the following statements is most correct with respect to total quality management?

Match the following: -Ford

When Mary's manager states, "Mary is an outstanding employee because she is paid extremely well," the manager is using which perspective for Mary's behavior?

The science of human behavior and individual differences is:

Which of the following is not an internal component of a work organization?

Each of the following characterizes the Six Sigma philosophy for company-wide quality improvement except:

Which organizational variable(s) is(are) important to the study of group dynamics?

Match the following: -Engineering

Learning about organizational behavior can best be described as a(n):

Match the following: -Anthropology

Match the following: -Technology

Which of the following companies is "doing business anytime, anywhere" and is "learning to meet the customer where the customer is" by launching a 90-foot barge to journey up the Amazon River in Brazil in order to expose customers to its products?

Match the following: -Organizational Context

Research focusing on the effects of efficient cultures on organizational performance and how pathological personalities may lead to dysfunctional cultures highlights which discipline's contribution to organizational behavior?

Culture and the study of learned behavior comprise the domain of:

Which of the following set of functional skills have been identified by the U.S.Department of Labor as necessary for success in today's workplace?

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters