Question 1

An operations manager is not likely to be involved in

Accepted Answer

A)  the design of goods and services to satisfy customers' wants and needs 
B)  the quality of goods and services to satisfy customers' wants and needs 
C)  the identification of customers' wants and needs 
D)  work scheduling to meet the due dates promised to customers 
E)  maintenance schedules 
A)  the design of goods and services to satisfy customers' wants and needs 
B)  the quality of goods and services to satisfy customers' wants and needs 
C)  the identification of customers' wants and needs 
D)  work scheduling to meet the due dates promised to customers 
E)  maintenance schedules

Question 2

Starbucks stopped requiring signatures on credit-card purchases under $25 in an attempt to reduce __________ .

Accepted Answer

transactio

Question 3

Three commonly used productivity variables are

Accepted Answer

A)  quality, external elements, and precise units of measure 
B)  labor, capital, and management 
C)  technology, raw materials, and labor 
D)  education, diet, and social overhead 
E)  quality, efficiency, and low cost 
A)  quality, external elements, and precise units of measure 
B)  labor, capital, and management 
C)  technology, raw materials, and labor 
D)  education, diet, and social overhead 
E)  quality, efficiency, and low cost

Question 4

As the administrative manager in a law office, you have been asked to develop a system for evaluating the productivity of the 15 lawyers in the office. What difficulties are you going to have in doing this, and how are you going to overcome them?

Accepted Answer

Productivity measures for a law office a

Question 5

Which of the following is not a typical service attribute?

Accepted Answer

A)  intangible product 
B)  easy to store 
C)  customer interaction is high 
D)  simultaneous production and consumption 
E)  difficult to resell 
A)  intangible product 
B)  easy to store 
C)  customer interaction is high 
D)  simultaneous production and consumption 
E)  difficult to resell

Question 6

Identify two operations-related tasks carried out by Hard Rock Café. Match each to its area of the Ten Critical Decisions.

Accepted Answer

Providing custom meals-design of goods a

An operations manager is not likely to be involved in

Starbucks stopped requiring signatures on credit-card purchases under $25 in an attempt to reduce __________ .

Three commonly used productivity variables are

As the administrative manager in a law office, you have been asked to develop a system for evaluating the productivity of the 15 lawyers in the office. What difficulties are you going to have in doing this, and how are you going to overcome them?

Which of the following is not a typical service attribute?

Identify two operations-related tasks carried out by Hard Rock Café. Match each to its area of the Ten Critical Decisions.

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Statistical Process Control

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Outsourcing as a Supply-Chain Strategy

Inventory Management

Aggregate Planning

Material Requirements Planning MRP and ERP

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

Exam 1: Operations and Productivity

An operations manager is not likely to be involved in

Starbucks stopped requiring signatures on credit-card purchases under $25 in an attempt to reduce __________ .

Three commonly used productivity variables are

As the administrative manager in a law office, you have been asked to develop a system for evaluating the productivity of the 15 lawyers in the office. What difficulties are you going to have in doing this, and how are you going to overcome them?

Which of the following is not a typical service attribute?

Identify two operations-related tasks carried out by Hard Rock Café. Match each to its area of the Ten Critical Decisions.

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Statistical Process Control

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Outsourcing as a Supply-Chain Strategy

Inventory Management

Aggregate Planning

Material Requirements Planning MRP and ERP

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters