Question 1

Which of the following is not true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?

Accepted Answer

A)  Services are typically labor-intensive. 
B)  Services are often difficult to evaluate for quality. 
C)  Services are often an intellectual task performed by professionals. 
D)  Services are difficult to automate. 
E)  Service operations are typically capital intensive. 
A)  Services are typically labor-intensive. 
B)  Services are often difficult to evaluate for quality. 
C)  Services are often an intellectual task performed by professionals. 
D)  Services are difficult to automate. 
E)  Service operations are typically capital intensive.

Question 2

The five elements in the management process are

Accepted Answer

A)  plan, direct, update, lead, and supervise 
B)  accounting, finance, marketing, operations, and management 
C)  organize, plan, control, staff, and manage 
D)  plan, organize, staff, lead, and control 
E)  plan, lead, organize, manage, and control 
A)  plan, direct, update, lead, and supervise 
B)  accounting, finance, marketing, operations, and management 
C)  organize, plan, control, staff, and manage 
D)  plan, organize, staff, lead, and control 
E)  plan, lead, organize, manage, and control

Question 3

Walter Shewhart is listed among the important people of operations management because of his contributions to

Accepted Answer

A)  assembly line production 
B)  measuring the productivity in the service sector 
C)  just-in-time inventory methods 
D)  statistical quality control 
E)  all of the above 
A)  assembly line production 
B)  measuring the productivity in the service sector 
C)  just-in-time inventory methods 
D)  statistical quality control 
E)  all of the above

Question 4

Who among the following is associated with contributions to quality control in operations management?

Accepted Answer

A)  Charles Babbage 
B)  Henry Ford 
C)  Frank Gilbreth 
D)  W. Edwards Deming 
E)  Henri Fayol 
A)  Charles Babbage 
B)  Henry Ford 
C)  Frank Gilbreth 
D)  W. Edwards Deming 
E)  Henri Fayol

Question 5

The largest contributor to productivity increases is __________, estimated to be responsible for __________ of the annual increase.

Accepted Answer

A)  management; over one-half 
B)  Mr. Deming; one-half 
C)  labor; two-thirds 
D)  capital; 90% 
E)  technology; over one-half 
A)  management; over one-half 
B)  Mr. Deming; one-half 
C)  labor; two-thirds 
D)  capital; 90% 
E)  technology; over one-half

Question 6

Which of the following statements is true?

Accepted Answer

A)  The person most responsible for initiating the use of interchangeable parts in manufacturing was Eli Whitney. 
B)  The origins of management by exception are generally credited to Frederick W. Taylor. 
C)  The person most responsible for initiating the use of interchangeable parts in manufacturing was Walter Shewhart. 
D)  The origins of the scientific management movement are generally credited to Henry Ford. 
E)  The person most responsible for initiating the use of interchangeable parts in manufacturing was Henry Ford. 
A)  The person most responsible for initiating the use of interchangeable parts in manufacturing was Eli Whitney. 
B)  The origins of management by exception are generally credited to Frederick W. Taylor. 
C)  The person most responsible for initiating the use of interchangeable parts in manufacturing was Walter Shewhart. 
D)  The origins of the scientific management movement are generally credited to Henry Ford. 
E)  The person most responsible for initiating the use of interchangeable parts in manufacturing was Henry Ford.

Question 7

The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function.

Accepted Answer

A) True 
 B)False

Question 8

Why are operations managers faced with ethical and social challenges?

Accepted Answer

Businesses have diverse stakeh

Question 9

Which of the following would not be an operations function in a commercial bank?

Accepted Answer

A)  auditing 
B)  teller scheduling 
C)  maintenance 
D)  collection 
E)  check clearing 
A)  auditing 
B)  teller scheduling 
C)  maintenance 
D)  collection 
E)  check clearing

Question 10

Why are organizations becoming more global?

Accepted Answer

Organizations are becoming mor

Question 11

The Ten Critical Decisions of Operations Management include

Accepted Answer

A)  finance/accounting 
B)  advertising 
C)  process and capacity design 
D)  pricing 
E)  all of the above 
A)  finance/accounting 
B)  advertising 
C)  process and capacity design 
D)  pricing 
E)  all of the above

Question 12

Which of the following is not among the ethical and social challenges facing operations managers?

Accepted Answer

A)  honoring stakeholder commitments 
B)  maintaining a sustainable environment 
C)  efficiently developing and producing safe, quality products 
D)  increasing executive pay 
E)  providing a safe workplace 
A)  honoring stakeholder commitments 
B)  maintaining a sustainable environment 
C)  efficiently developing and producing safe, quality products 
D)  increasing executive pay 
E)  providing a safe workplace

Question 13

All of the following decisions fall within the scope of operations management except for

Accepted Answer

A)  creating the company income statement 
B)  design of goods and processes 
C)  location of facilities 
D)  managing quality 
E)  All of the above fall within the scope of operations management. 
A)  creating the company income statement 
B)  design of goods and processes 
C)  location of facilities 
D)  managing quality 
E)  All of the above fall within the scope of operations management.

Question 14

A firm cleans chemical tank cars in the Bay St. Louis area. With standard equipment, the firm typically cleaned 70 chemical tank cars per month. They utilized 10 gallons of solvent, and two employees worked 20 days per month, 8 hours a day. The company decided to switch to a larger cleaning machine. Last April, they cleaned 60 tank cars in only 15 days. They utilized 12 gallons of solvent, and the two employees worked 6 hours a day.
1. What was their raw material and their labor productivity with the standard equipment?
2. What is their raw material and their labor productivity with the larger machine?
3. What is the change in each productivity measure?

Accepted Answer

The answer of A firm cleans chemical tank cars in...

Question 15

Identify the items that Fredrick W. Taylor believed management should be more responsible for.

Accepted Answer

He believed that management should be mo

Question 16

Eli Whitney, in the __________, provided the foundations for __________ in operations management.

Accepted Answer

A)  1920s; statistical sampling 
B)  United Kingdom; mass production 
C)  U.S. Army; logistics 
D)  nineteenth century; interchangeable parts 
E)  none of the above 
A)  1920s; statistical sampling 
B)  United Kingdom; mass production 
C)  U.S. Army; logistics 
D)  nineteenth century; interchangeable parts 
E)  none of the above

Question 17

Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.

Accepted Answer

A) True 
 B)False

Question 18

Productivity is the ratio of __________ to __________. Using this relationship, productivity can be improved by __________ or __________.

Accepted Answer

outputs, intputs; reducing inp

Question 19

Operations managers should be well versed in what disciplines in order to make good decisions?

Accepted Answer

Management science,

Question 20

Among the ethical and social challenges facing operations managers are

Accepted Answer

A)  honoring financial commitments 
B)  maintaining a sustainable environment 
C)  developing low-cost products 
D)  providing an efficient workplace 
E)  all of the above 
A)  honoring financial commitments 
B)  maintaining a sustainable environment 
C)  developing low-cost products 
D)  providing an efficient workplace 
E)  all of the above

Exam 1: Operations and Productivity

Which of the following is not true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?

The five elements in the management process are

Walter Shewhart is listed among the important people of operations management because of his contributions to

Who among the following is associated with contributions to quality control in operations management?

The largest contributor to productivity increases is __________, estimated to be responsible for __________ of the annual increase.

Which of the following statements is true?

The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function.

Why are operations managers faced with ethical and social challenges?

Which of the following would not be an operations function in a commercial bank?

Why are organizations becoming more global?

The Ten Critical Decisions of Operations Management include

Which of the following is not among the ethical and social challenges facing operations managers?

All of the following decisions fall within the scope of operations management except for

Identify the items that Fredrick W. Taylor believed management should be more responsible for.

Eli Whitney, in the __________, provided the foundations for __________ in operations management.

Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.

Productivity is the ratio of __________ to __________. Using this relationship, productivity can be improved by __________ or __________.

Operations managers should be well versed in what disciplines in order to make good decisions?

Among the ethical and social challenges facing operations managers are

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Statistical Process Control

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Outsourcing as a Supply-Chain Strategy

Inventory Management

Aggregate Planning

Material Requirements Planning MRP and ERP

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

The largest contributor to productivity increases is , estimated to be responsible for of the annual increase.

Eli Whitney, in the , provided the foundations for in operations management.

Productivity is the ratio of to . Using this relationship, productivity can be improved by or .