Question 1

Which of the following is the best example of a pure service?

Accepted Answer

A)  counseling 
B)  oil Change 
C)  heart transplant 
D)  electric Co-Op 
E)  all of the above 
A)  counseling 
B)  oil Change 
C)  heart transplant 
D)  electric Co-Op 
E)  all of the above

Question 2

When a tangible product is not included in a service, such as with counseling, it is called a __________.

Accepted Answer

The answer of When a tangible product is not included...

Question 3

A cleaning company uses $10 of chemicals, $40 of labor, and $5 of misc. expenses for each house it cleans. After some quality complaints, the company has decided to increase its use of chemicals by 50%. By what % has multifactor productivity fallen?

Accepted Answer

A)  0% 
B)  8.3% 
C)  25% 
D)  50% 
E)  none of the above or unable to determine 
A)  0% 
B)  8.3% 
C)  25% 
D)  50% 
E)  none of the above or unable to determine

Question 4

"How much inventory of this item should we have?" is within the critical decision area of managing quality.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is not one of The Ten Critical Decisions of Operations Management?

Accepted Answer

A)  layout strategy 
B)  maintenance 
C)  process and capacity design 
D)  mass customization 
E)  supply-chain management 
A)  layout strategy 
B)  maintenance 
C)  process and capacity design 
D)  mass customization 
E)  supply-chain management

Question 6

Why are services typically more difficult to standardize, automate, and make efficient?

Accepted Answer

Services typically require cus

Question 7

An industrial plant needs to make 100,000 parts per month to meet demand. Each month contains 20 working days, each of which allows for 3 separate 8 hour shifts.
a. If a worker can produce 10 parts/hour, how many workers are needed on each shift?
b. If each shift has 100 workers, what is the productivity of an individual worker?
c. If material costs are $10/part, capital costs are $100,000 and labor costs are $10/hour, what is the multifactor productivity of the plant from part A?

Accepted Answer

a. 100,000 parts * 1 hour / 10 parts * 1

Question 8

What is a knowledge society?

Accepted Answer

A knowledge society is one in

Question 9

Services are often knowledge-based. Provide two examples, and explain why they are knowledge-based.

Accepted Answer

Answer will vary, bu

Question 10

Manufacturing now constitutes the largest economic sector in postindustrial societies.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following are part of the Ten Critical Decisions of Operations Management?
I. Design of goods and services
II. Managing Quality
III. Layout Strategy
IV. Marketing
V. Pricing of Goods and Services

Accepted Answer

A)  I,II,V 
B)  I,II,IV 
C)  II,III,V 
D)  I,II,III 
E)  All of the above 
A)  I,II,V 
B)  I,II,IV 
C)  II,III,V 
D)  I,II,III 
E)  All of the above

Question 12

Among the ethical and social challenges facing operations managers are

Accepted Answer

A)  honoring stakeholder commitments 
B)  maintaining a sustainable environment 
C)  efficiently developing and producing safe, quality products 
D)  providing a safe workplace 
E)  all of the above 
A)  honoring stakeholder commitments 
B)  maintaining a sustainable environment 
C)  efficiently developing and producing safe, quality products 
D)  providing a safe workplace 
E)  all of the above

Question 13

__________ is the ability of the organization to be flexible enough to cater to the individual whims of consumers.

Accepted Answer

The answer of __________ is the ability of the organization...

Question 14

"Should we make or buy this component?
" is an issue in the __________ critical decision area.

Accepted Answer

supply cha

Question 15

A business's stakeholders, whose conflicting perspectives cause ethical and social dilemmas, include

Accepted Answer

A)  lenders 
B)  suppliers 
C)  owners 
D)  employees 
E)  all of the above 
A)  lenders 
B)  suppliers 
C)  owners 
D)  employees 
E)  all of the above

Question 16

Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves each 8-hour shift. If the productivity is increased by 10%, it would then be

Accepted Answer

A)  180 valves/hr 
B)  200 valves/hr 
C)  220 valves/hr 
D)  880 valves/hr 
E)  1760 valves/hr 
A)  180 valves/hr 
B)  200 valves/hr 
C)  220 valves/hr 
D)  880 valves/hr 
E)  1760 valves/hr

Question 17

Which of the following statements is true?

Accepted Answer

A)  Manufacturing now constitutes the largest economic sector in postindustrial societies 
B)  The number of people employed in manufacturing has increased since 1950 
C)  Each manufacturing employee now produces about 20 times more than in 1950 
D)  All of the above are true. 
E)  None of the above is true. 
A)  Manufacturing now constitutes the largest economic sector in postindustrial societies 
B)  The number of people employed in manufacturing has increased since 1950 
C)  Each manufacturing employee now produces about 20 times more than in 1950 
D)  All of the above are true. 
E)  None of the above is true.

Question 18

The total of all outputs produced by the transformation process divided by the total of the inputs is

Accepted Answer

A)  utilization 
B)  greater in manufacturing than in services 
C)  defined only for manufacturing firms 
D)  multifactor productivity 
E)  none of the above 
A)  utilization 
B)  greater in manufacturing than in services 
C)  defined only for manufacturing firms 
D)  multifactor productivity 
E)  none of the above

Question 19

The Dulac Box plant produces wooden packing boxes to be used in the local seafood industry. Current operations allow the company to make 500 boxes per day, in two 8-hour shifts (250 boxes per shift). The company has introduced some small changes in equipment, and conducted appropriate job training, so that production levels have risen to 300 boxes per shift. These changes did not require any change in the amount of capital spending or energy use. What is the firm's new labor productivity?

Accepted Answer

600 boxes per day /

Question 20

__________ is the set of activities that transforms inputs into goods and services.

Accepted Answer

Operations

Exam 1: Operations and Productivity

Which of the following is the best example of a pure service?

When a tangible product is not included in a service, such as with counseling, it is called a __________.

A cleaning company uses $10 of chemicals, $40 of labor, and $5 of misc. expenses for each house it cleans. After some quality complaints, the company has decided to increase its use of chemicals by 50%. By what % has multifactor productivity fallen?

"How much inventory of this item should we have?" is within the critical decision area of managing quality.

Which of the following is not one of The Ten Critical Decisions of Operations Management?

Why are services typically more difficult to standardize, automate, and make efficient?

What is a knowledge society?

Services are often knowledge-based. Provide two examples, and explain why they are knowledge-based.

Manufacturing now constitutes the largest economic sector in postindustrial societies.

Which of the following are part of the Ten Critical Decisions of Operations Management? I. Design of goods and services II. Managing Quality III. Layout Strategy IV. Marketing V. Pricing of Goods and Services

Among the ethical and social challenges facing operations managers are

__________ is the ability of the organization to be flexible enough to cater to the individual whims of consumers.

"Should we make or buy this component? " is an issue in the __________ critical decision area.

A business's stakeholders, whose conflicting perspectives cause ethical and social dilemmas, include

Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves each 8-hour shift. If the productivity is increased by 10%, it would then be

Which of the following statements is true?

The total of all outputs produced by the transformation process divided by the total of the inputs is

__________ is the set of activities that transforms inputs into goods and services.

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Statistical Process Control

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Outsourcing as a Supply-Chain Strategy

Inventory Management

Aggregate Planning

Material Requirements Planning MRP and ERP

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters