Question 1

Which of the following pioneers was not making a professional impact during the Scientific Management Era?

Accepted Answer

A)  Frank Gilbreth 
B)  W. Edwards Deming 
C)  Henry L. Gantt 
D)  Lillian Gilbreth 
E)  Frederick W. Taylor 
A)  Frank Gilbreth 
B)  W. Edwards Deming 
C)  Henry L. Gantt 
D)  Lillian Gilbreth 
E)  Frederick W. Taylor

Question 2

Productivity is more difficult to improve in the service sector.

Accepted Answer

A) True 
 B)False

Question 3

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. What is the productivity of the plant?

Accepted Answer

A)  25 boxes/hr 
B)  50 boxes/hr 
C)  5000 boxes/hr 
D)  none of the above 
E)  not enough data to determine productivity 
A)  25 boxes/hr 
B)  50 boxes/hr 
C)  5000 boxes/hr 
D)  none of the above 
E)  not enough data to determine productivity

Question 4

Which productivity variable has the greatest potential to increase productivity?

Accepted Answer

A)  labor 
B)  globalization 
C)  management 
D)  capital 
E)  none of the above 
A)  labor 
B)  globalization 
C)  management 
D)  capital 
E)  none of the above

Question 5

The Dulac Box plant works two 8-hour shifts each day. In the past, 500 cypress packing boxes were produced by the end of each day. The use of new technology has enabled them to increase productivity by 30%. Productivity is now approximately

Accepted Answer

A)  32.5 boxes/hr 
B)  40.6 boxes/hr 
C)  62.5 boxes/hr 
D)  81.25 boxes/hr 
E)  300 boxes/hr 
A)  32.5 boxes/hr 
B)  40.6 boxes/hr 
C)  62.5 boxes/hr 
D)  81.25 boxes/hr 
E)  300 boxes/hr

Question 6

Henry Ford and __________ are credited with the development of the moving assembly line.

Accepted Answer

The answer of Henry Ford and __________ are credited with...

Question 7

Current trends in operations management include all of the following except

Accepted Answer

A)  just-in-time performance 
B)  rapid product development 
C)  mass customization 
D)  empowered employees 
E)  All of the above are current trends. 
A)  just-in-time performance 
B)  rapid product development 
C)  mass customization 
D)  empowered employees 
E)  All of the above are current trends.

Question 8

The local fast food store experienced the following number of customers on the night shift
 $$\begin{array} { l l } 
\text { Hour---------}&\text{Cstomers } \
12 \mathrm { AM } & 23 \
1 \mathrm { AM } & 20 \
2 \mathrm { AM } & 15 \
3 \mathrm { AM } & 5 \
4 \mathrm { AM } & 2 \
5 \mathrm { AM } & 1
\end{array}$$ 
If the store was staffed by two workers, what was the average productivity per worker, in customers/hour?

Accepted Answer

(23+20+15+5+2+1) cus

Question 9

Because Hard Rock Cafes are themed restaurants, operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.

Accepted Answer

A) True 
 B)False

Question 10

__________ is the total of all outputs produced by the transformation process divided by the total of the inputs.

Accepted Answer

Multifacto

Question 11

Mark's Ceramics spent $4000 on a new kiln last year in the belief that it would cut energy usage 25% over the old kiln. This kiln is an oven that turns "greenware" into finished pottery. Mark is concerned that the new kiln requires extra labor hours for its operation. Mark wants to check the energy savings of the new oven, and also to look over other measures of their productivity to see if the change really was beneficial. Mark has the following data to work with:
 $$\begin{array} { | l | l | l | } 
\hline & \text { Last Year } & \text { This Year } \
\hline \text { Production (finished units) } & 4000 & 4000 \
\hline \text { Greenware (pounds) } & 5000 & 5000 \
\hline \text { Labor (hrs) } & 350 & 375 \
\hline \text { Capital (\$) } & 15000 & 19000 \
\hline \text { Energy (kWh) } & 3000 & 2600 \
\hline
\end{array}$$ 
Were the modifications beneficial?

Accepted Answer

The energy modifications did n

Question 12

Which of the following services is least likely to be unique, i.e., customized to a particular individual's needs?

Accepted Answer

A)  dental care 
B)  hairdressing 
C)  legal services 
D)  elementary education 
E)  computer consulting 
A)  dental care 
B)  hairdressing 
C)  legal services 
D)  elementary education 
E)  computer consulting

Question 13

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. Due to higher demand, they have decided to operate three 8-hour shifts instead. They are now able to produce 600 boxes per day. What has happened to productivity?

Accepted Answer

A)  It has not changed. 
B)  It has increased by 37.5 boxes/hr. 
C)  It has increased by 20%. 
D)  It has decreased by 8.3%. 
E)  It has decreased by 9.1%. 
A)  It has not changed. 
B)  It has increased by 37.5 boxes/hr. 
C)  It has increased by 20%. 
D)  It has decreased by 8.3%. 
E)  It has decreased by 9.1%.

Question 14

Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements.

Accepted Answer

A) True 
 B)False

Question 15

Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

Accepted Answer

A) True 
 B)False

Question 16

Define operations management. Will your definition accommodate both manufacturing and service operations?

Accepted Answer

Operations management can be d

Question 17

Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?

Accepted Answer

A)  2% 
B)  5% 
C)  10% 
D)  20% 
E)  50% 
A)  2% 
B)  5% 
C)  10% 
D)  20% 
E)  50%

Question 18

Which of the following statements about trends in operations management is False?

Accepted Answer

A)  Job specialization is giving way to empowered employees. 
B)  Local or national focus is giving way to global focus. 
C)  Environmentally-sensitive production is giving way to low-cost focus. 
D)  Rapid product development is partly the result of shorter product cycles. 
E)  All of the above statements are False. 
A)  Job specialization is giving way to empowered employees. 
B)  Local or national focus is giving way to global focus. 
C)  Environmentally-sensitive production is giving way to low-cost focus. 
D)  Rapid product development is partly the result of shorter product cycles. 
E)  All of the above statements are False.

Question 19

Identify three or more operations-related tasks carried out by Hard Rock Café.

Accepted Answer

Providing custom meals; designing, testi

Question 20

Which of the following attributes is most typical of a service?

Accepted Answer

A)  production and consumption occur simultaneously 
B)  tangible 
C)  mass production 
D)  consistency 
E)  easy to automate 
A)  production and consumption occur simultaneously 
B)  tangible 
C)  mass production 
D)  consistency 
E)  easy to automate

Exam 1: Operations and Productivity

Which of the following pioneers was not making a professional impact during the Scientific Management Era?

Productivity is more difficult to improve in the service sector.

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. What is the productivity of the plant?

Which productivity variable has the greatest potential to increase productivity?

The Dulac Box plant works two 8-hour shifts each day. In the past, 500 cypress packing boxes were produced by the end of each day. The use of new technology has enabled them to increase productivity by 30%. Productivity is now approximately

Henry Ford and __________ are credited with the development of the moving assembly line.

Current trends in operations management include all of the following except

The local fast food store experienced the following number of customers on the night shift Hour--------- Cstomers 12 23 1 20 2 15 3 5 4 2 5 1 If the store was staffed by two workers, what was the average productivity per worker, in customers/hour?

Because Hard Rock Cafes are themed restaurants, operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.

__________ is the total of all outputs produced by the transformation process divided by the total of the inputs.

Which of the following services is least likely to be unique, i.e., customized to a particular individual's needs?

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. Due to higher demand, they have decided to operate three 8-hour shifts instead. They are now able to produce 600 boxes per day. What has happened to productivity?

Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements.

Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

Define operations management. Will your definition accommodate both manufacturing and service operations?

Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?

Which of the following statements about trends in operations management is False?

Identify three or more operations-related tasks carried out by Hard Rock Café.

Which of the following attributes is most typical of a service?

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Statistical Process Control

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Outsourcing as a Supply-Chain Strategy

Inventory Management

Aggregate Planning

Material Requirements Planning MRP and ERP

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters