Question 1

In team writing projects, team members usually work most closely together during Phase 1, the prewriting phase.

Accepted Answer

A) True 
 B)False

Question 2

How can one become a better business writer?

Accepted Answer

A) Follow a systematic process such as the 3-x-3 writing process. 
B) Study models of successful business messages. 
C) Practice writing a variety of business messages. 
D) Do all of these choices. 
A) Follow a systematic process such as the 3-x-3 writing process. 
B) Study models of successful business messages. 
C) Practice writing a variety of business messages. 
D) Do all of these choices.

Question 3

You can start lowering your energy expenses immediately is an example of an audience-focused sentence.

Accepted Answer

A) True 
 B)False

Question 4

You are in charge of preparing a sales brochure and must profile your audience. What question should you ask to profile your primary audience?

Accepted Answer

A) What do I know about this person's education, beliefs, culture, and attitudes? 
B) How much does this person know about the subject? 
C) Should I expect a neutral, positive, or negative response to my message? 
D) You should ask all these questions. 
A) What do I know about this person's education, beliefs, culture, and attitudes? 
B) How much does this person know about the subject? 
C) Should I expect a neutral, positive, or negative response to my message? 
D) You should ask all these questions.

Question 5

Business writing should be purposeful, economical, and ___________ oriented.

Accepted Answer

The answer of Business writing should be purposeful, economical, and...

Question 6

Differences in frames of reference are especially significant when

Accepted Answer

A) working on improving one's listening skills. 
B) communicating with people from different cultures. 
C) overcoming physical barriers to communication. 
D) dealing with conflicting emotions. 
A) working on improving one's listening skills. 
B) communicating with people from different cultures. 
C) overcoming physical barriers to communication. 
D) dealing with conflicting emotions.

Question 7

List the three steps of the 3-x-3 writing process and briefly describe what occurs during each phase.

Accepted Answer

Student answers will vary.

1)	Phase 1 (

Question 8

Kendra is part of a team that will be preparing a presentation to the board of directors about a new product idea. What will her team likely do the first time they meet?

Accepted Answer

A) Brainstorm for ideas. 
B) Begin their research. 
C) Start preparing PowerPoint slides. 
D) Start composing a first draft of the presentation 
A) Brainstorm for ideas. 
B) Begin their research. 
C) Start preparing PowerPoint slides. 
D) Start composing a first draft of the presentation

Question 9

Every message you write should begin with the notion that your audience is thinking What's in it for me?(WIIFM)

Accepted Answer

A) True 
 B)False

Question 10

I have decided to allow you to take Friday off effectively applies the "you" view.

Accepted Answer

A) True 
 B)False

Question 11

Alex is having trouble concentrating on a report he is reading because his smartphone keeps ringing and his colleagues keep sending him text messages. What kind of communication barrier is this?

Accepted Answer

A) Differing frames of reference 
B) Digital interruptions 
C) Lack of language skills 
D) Bypassing 
A) Differing frames of reference 
B) Digital interruptions 
C) Lack of language skills 
D) Bypassing

Question 12

You need to give me an answer by Friday is an example of sentence that uses a positive tone.

Accepted Answer

A) True 
 B)False

Question 13

Jeanette is offended when she notices that only masculine pronouns are used in the company's human resources manual. This decoding problem is a result of

Accepted Answer

A) a closed communication climate. 
B) bypassing. 
C) an external disruption. 
D) a semantic obstacle. 
A) a closed communication climate. 
B) bypassing. 
C) an external disruption. 
D) a semantic obstacle.

Question 14

Select the most accurate statement about team writing.

Accepted Answer

A) Team writing is especially important for short documents such as memos, letters, and informational briefs. 
B) Because collaboration usually takes longer, team writing is not useful for documents with short deadlines. 
C) Members of effective teams are usually eager to implement their recommendations. 
D) Team-written documents and presentations are not standard in most organizations because collaboration has many disadvantages. 
A) Team writing is especially important for short documents such as memos, letters, and informational briefs. 
B) Because collaboration usually takes longer, team writing is not useful for documents with short deadlines. 
C) Members of effective teams are usually eager to implement their recommendations. 
D) Team-written documents and presentations are not standard in most organizations because collaboration has many disadvantages.

Question 15

Robert is gathering data for a business proposal he is writing. Robert is in the first phase of the writing process.

Accepted Answer

A) True 
 B)False

In team writing projects, team members usually work most closely together during Phase 1, the prewriting phase.

How can one become a better business writer?

You can start lowering your energy expenses immediately is an example of an audience-focused sentence.

You are in charge of preparing a sales brochure and must profile your audience. What question should you ask to profile your primary audience?

Business writing should be purposeful, economical, and ___________ oriented.

Differences in frames of reference are especially significant when

List the three steps of the 3-x-3 writing process and briefly describe what occurs during each phase.

Kendra is part of a team that will be preparing a presentation to the board of directors about a new product idea. What will her team likely do the first time they meet?

Every message you write should begin with the notion that your audience is thinking What's in it for me?(WIIFM)

I have decided to allow you to take Friday off effectively applies the "you" view.

Alex is having trouble concentrating on a report he is reading because his smartphone keeps ringing and his colleagues keep sending him text messages. What kind of communication barrier is this?

You need to give me an answer by Friday is an example of sentence that uses a positive tone.

Jeanette is offended when she notices that only masculine pronouns are used in the company's human resources manual. This decoding problem is a result of

Select the most accurate statement about team writing.

Robert is gathering data for a business proposal he is writing. Robert is in the first phase of the writing process.

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Intercultural Communication

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters

Exam 4: Planning Business Messages

In team writing projects, team members usually work most closely together during Phase 1, the prewriting phase.

How can one become a better business writer?

You can start lowering your energy expenses immediately is an example of an audience-focused sentence.

You are in charge of preparing a sales brochure and must profile your audience. What question should you ask to profile your primary audience?

Business writing should be purposeful, economical, and ___________ oriented.

Differences in frames of reference are especially significant when

List the three steps of the 3-x-3 writing process and briefly describe what occurs during each phase.

Kendra is part of a team that will be preparing a presentation to the board of directors about a new product idea. What will her team likely do the first time they meet?

Every message you write should begin with the notion that your audience is thinking What's in it for me?(WIIFM)

I have decided to allow you to take Friday off effectively applies the "you" view.

Alex is having trouble concentrating on a report he is reading because his smartphone keeps ringing and his colleagues keep sending him text messages. What kind of communication barrier is this?

You need to give me an answer by Friday is an example of sentence that uses a positive tone.

Jeanette is offended when she notices that only masculine pronouns are used in the company's human resources manual. This decoding problem is a result of

Select the most accurate statement about team writing.

Robert is gathering data for a business proposal he is writing. Robert is in the first phase of the writing process.

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Intercultural Communication

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters