Question 1

Which of the following is an example of using a formal research method?

Accepted Answer

A) Hank talks with his boss to decide what items to include on the meeting agenda. 
B) Amy conducts a Web search to find information about a competitor's products. 
C) Galen looks in the company files for copies of minutes from previous meetings. 
D) Emily calls a few of her colleagues to learn how they feel about carpooling. 
A) Hank talks with his boss to decide what items to include on the meeting agenda. 
B) Amy conducts a Web search to find information about a competitor's products. 
C) Galen looks in the company files for copies of minutes from previous meetings. 
D) Emily calls a few of her colleagues to learn how they feel about carpooling. B

Question 2

Christopher will be attending a training workshop, and he hopes to learn a lot about new uses for social media is an example of a ____________________ sentence.

Accepted Answer

compound

Question 3

You are preparing an outline for your report on Web security in the workplace. Which of the following should be a major category for this outline?

Accepted Answer

A) Spam 
B) Web Security Threats 
C) Phishing 
D) Adware and Spyware 
A) Spam 
B) Web Security Threats 
C) Phishing 
D) Adware and Spyware B

Question 4

If an audience will be unwilling, uninterested, displeased, disappointed, or hostile, the most effective organizational pattern is the

Accepted Answer

A) indirect pattern. 
B) geographical pattern. 
C) chronological pattern. 
D) direct pattern. 
A) indirect pattern. 
B) geographical pattern. 
C) chronological pattern. 
D) direct pattern.

Question 5

Which of the following is a dependent clause?

Accepted Answer

A) On the 15th of this month 
B) Except for our main competitor 
C) Since the company began selling stock to the public 
D) Your interview went well 
A) On the 15th of this month 
B) Except for our main competitor 
C) Since the company began selling stock to the public 
D) Your interview went well

Question 6

Andrew must deny a customer's application for credit. What organizational pattern should he use?

Accepted Answer

A) An indirect pattern 
B) A geographical pattern 
C) A direct pattern 
D) A pivoting pattern 
A) An indirect pattern 
B) A geographical pattern 
C) A direct pattern 
D) A pivoting pattern

Question 7

_____________ is a skillful writing technique that involves balanced writing. Sentences written so that their parts are balanced are easy to read and understand.

Accepted Answer

The answer of _____________ is a skillful writing technique that...

Question 8

Organizing one's ideas ahead of time and working from an outline are good ways to prevent writer's block.

Accepted Answer

A) True 
 B)False

Question 9

Monica wants to make sure that her sentences are easily understood. How long should she make them?

Accepted Answer

A) An average of 20 words 
B) At least 30 words 
C) No more than 8 words 
D) An average of 28 words 
A) An average of 20 words 
B) At least 30 words 
C) No more than 8 words 
D) An average of 28 words

Question 10

To apply for a job, a résumé must be submitted contains

Accepted Answer

A) a misplaced modifier. 
B) the active voice. 
C) a dangling modifier. 
D) a limiting clause. 
A) a misplaced modifier. 
B) the active voice. 
C) a dangling modifier. 
D) a limiting clause.

Question 11

Michelle is preparing an outline to help her write a report about her recent attendance at a technology symposium. What advice would you give her?

Accepted Answer

A) Divide the main topic into at least ten major components. 
B) Break each major component into subpoints, realizing that it's okay if a major component has just one subpoint. 
C) Define the main topic in the outline title. 
D) Don't worry if some of the components overlap in content. 
A) Divide the main topic into at least ten major components. 
B) Break each major component into subpoints, realizing that it's okay if a major component has just one subpoint. 
C) Define the main topic in the outline title. 
D) Don't worry if some of the components overlap in content.

Question 12

The focus of a brainstorming session should be on the quality of ideas, not the quantity.

Accepted Answer

A) True 
 B)False

Question 13

When should the passive voice be used?

Accepted Answer

A) For most business writing 
B) To de-emphasize bad news 
C) To emphasize the doer of the action 
D) Never 
A) For most business writing 
B) To de-emphasize bad news 
C) To emphasize the doer of the action 
D) Never

Question 14

With a solid plan and careful planning is a sentence fragment.

Accepted Answer

A) True 
 B)False

Question 15

The ____________________ organizational pattern is typically used for bad news, persuasive requests, sales letters, and sensitive messages.

Accepted Answer

The answer of The ____________________ organizational pattern is typically used...

Question 16

Suzanne has been told that freewriting may help her with her writer's block. What does freewriting mean?

Accepted Answer

A) Using a special software program call Freewriting 
B) Writing quickly without getting bogged down with the perfect words 
C) Writing without getting paid for it 
D) Using a pen or pencil to record your ideas rather than a computer 
A) Using a special software program call Freewriting 
B) Writing quickly without getting bogged down with the perfect words 
C) Writing without getting paid for it 
D) Using a pen or pencil to record your ideas rather than a computer

Question 17

When you expect the reader to be pleased, mildly interested, or neutral the most effective organizational pattern is the

Accepted Answer

A) indirect pattern. 
B) geographical pattern. 
C) chronological pattern. 
D) direct pattern. 
A) indirect pattern. 
B) geographical pattern. 
C) chronological pattern. 
D) direct pattern.

Question 18

Talking with your boss to gather information is an example of an informal research method.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following should be organized in an indirect pattern?

Accepted Answer

A) An e-mail message to customers about a free shipping offer 
B) An e-mail message to employees telling them that overtime will be eliminated 
C) A letter offering a position to a job applicant 
D) A letter to members of a professional organization telling them about an upcoming event 
A) An e-mail message to customers about a free shipping offer 
B) An e-mail message to employees telling them that overtime will be eliminated 
C) A letter offering a position to a job applicant 
D) A letter to members of a professional organization telling them about an upcoming event

Question 20

Most experts recommend trying to produce error-free first drafts of your documents.

Accepted Answer

A) True 
 B)False

Which of the following is an example of using a formal research method?

Christopher will be attending a training workshop, and he hopes to learn a lot about new uses for social media is an example of a ____________________ sentence.

You are preparing an outline for your report on Web security in the workplace. Which of the following should be a major category for this outline?

If an audience will be unwilling, uninterested, displeased, disappointed, or hostile, the most effective organizational pattern is the

Which of the following is a dependent clause?

Andrew must deny a customer's application for credit. What organizational pattern should he use?

_____________ is a skillful writing technique that involves balanced writing. Sentences written so that their parts are balanced are easy to read and understand.

Organizing one's ideas ahead of time and working from an outline are good ways to prevent writer's block.

Monica wants to make sure that her sentences are easily understood. How long should she make them?

To apply for a job, a résumé must be submitted contains

Michelle is preparing an outline to help her write a report about her recent attendance at a technology symposium. What advice would you give her?

The focus of a brainstorming session should be on the quality of ideas, not the quantity.

When should the passive voice be used?

With a solid plan and careful planning is a sentence fragment.

The ____________________ organizational pattern is typically used for bad news, persuasive requests, sales letters, and sensitive messages.

Suzanne has been told that freewriting may help her with her writer's block. What does freewriting mean?

When you expect the reader to be pleased, mildly interested, or neutral the most effective organizational pattern is the

Talking with your boss to gather information is an example of an informal research method.

Which of the following should be organized in an indirect pattern?

Most experts recommend trying to produce error-free first drafts of your documents.

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Intercultural Communication

Planning Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters

Exam 5: Organizing and Drafting Business Messages

Which of the following is an example of using a formal research method?

Christopher will be attending a training workshop, and he hopes to learn a lot about new uses for social media is an example of a ____________________ sentence.

You are preparing an outline for your report on Web security in the workplace. Which of the following should be a major category for this outline?

If an audience will be unwilling, uninterested, displeased, disappointed, or hostile, the most effective organizational pattern is the

Which of the following is a dependent clause?

Andrew must deny a customer's application for credit. What organizational pattern should he use?

_____________ is a skillful writing technique that involves balanced writing. Sentences written so that their parts are balanced are easy to read and understand.

Organizing one's ideas ahead of time and working from an outline are good ways to prevent writer's block.

Monica wants to make sure that her sentences are easily understood. How long should she make them?

To apply for a job, a résumé must be submitted contains

Michelle is preparing an outline to help her write a report about her recent attendance at a technology symposium. What advice would you give her?

The focus of a brainstorming session should be on the quality of ideas, not the quantity.

When should the passive voice be used?

With a solid plan and careful planning is a sentence fragment.

The ____________________ organizational pattern is typically used for bad news, persuasive requests, sales letters, and sensitive messages.

Suzanne has been told that freewriting may help her with her writer's block. What does freewriting mean?

When you expect the reader to be pleased, mildly interested, or neutral the most effective organizational pattern is the

Talking with your boss to gather information is an example of an informal research method.

Which of the following should be organized in an indirect pattern?

Most experts recommend trying to produce error-free first drafts of your documents.

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Intercultural Communication

Planning Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters