Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

____________________ communication includes all unwritten and unspoken messages, both intentional and unintentional. Examples include eye contact, facial expressions, body movements, space, time, distance, and appearance.

Which is the most accurate statement about nonverbal communication? 

Stephanie is about to start her first full-time job after earning her degree and wants to appear as professional as possible. What advice would you give her? 

Generally, teams are able to make better decisions.

Teams may reach a decision by ____________________, which requires that discussion continues until all members have aired their opinions and, ultimately, agree.

Which of the following is the most accurate statement about your workplace appearance and attire? 

Which of the following is the best advice for sending professional e-mails on the job? 

Which of the following is an effective way to improve your nonverbal communication skills? 

You are attending your first workplace meeting and want to make a good impression. You should try to take credit for everything to show how valuable you are.

In the workplace you are more likely to be taken seriously and more likely to be promoted if you look and sound professional.

Which of the following is a typical ground rule for meetings? 

Use ____________________ time, the extra time you have between the speaker's ideas, to review what the speaker is saying.

____________________ conferencing allows attendees to use their computers to access an online, virtual meeting room where they can present PowerPoint slides, share spreadsheets and Word documents, demonstrate products, and interact with participants in real time.

Elizabeth spends a lot of time listening to her colleagues during meetings. Because she must remember what they say, she is always careful to identify main ideas and recognize the purpose of their messages. Elizabeth is engaging in 

As meeting leader, Benjamin should always begin on time, even if some participants have not yet arrived.

Renzo uses his computer to access an online meeting room where he takes part in meetings with his department members. In this meeting room, participants are able to present PowerPoint slides and Word documents, share spreadsheets, demonstrate products, visit Web pages, and use a white board. Renzo and his colleagues are using what type of collaboration technology? 

List five characteristics of successful teams and explain why each characteristic leads to team success.

Listening to customers usually results in increased sales and profitability, as well as improved customer retention.

Peter was just hired as an accounting assistant and wants to make a good impression in his new position. What should he do when listening to his supervisor? 

Select the most accurate statement about meetings.