Question 1

Being polished and professional can benefit a job candidate during the hiring process.

Accepted Answer

A) True 
 B)False

Question 2

A meeting ____________________, which is distributed in advance of a meeting, lists date and place of the meeting, start time and end time, topics to be discussed, time allocated to each topic, and any premeeting preparation expected of participants.

Accepted Answer

The answer of A meeting ____________________, which is distributed in...

Question 3

Katelyn is in charge of a department meeting, and two of her colleagues are in conflict about a specific issue. What should Katelyn do?

Accepted Answer

A) Make both employees leave the meeting until they can calm down. 
B) Send both employees to counseling. 
C) Encourage each to make a complete case while group members give their full attention. 
D) Have both employees move to a corner so that the rest can continue the meeting. 
A) Make both employees leave the meeting until they can calm down. 
B) Send both employees to counseling. 
C) Encourage each to make a complete case while group members give their full attention. 
D) Have both employees move to a corner so that the rest can continue the meeting.

Question 4

Jessica's team is experiencing considerable conflict and tension as they get used to working with one another. They are most likely in the forming phase of team development.

Accepted Answer

A) True 
 B)False

Question 5

____________________ consist of three or more individuals who gather to pool information, solicit feedback, clarify policy, seek consensus, and solve problems.

Accepted Answer

The answer of ____________________ consist of three or more individuals...

Question 6

Typical ________________ rules for a team meeting are communicating openly, being supportive, listening carefully, participating fully, confronting conflict frankly, and following the agenda.

Accepted Answer

The answer of Typical ________________ rules for a team meeting...

Question 7

Virtual teams may be global or local.

Accepted Answer

A) True 
 B)False

Question 8

____________________ is more about attitude than about formal rules of behavior and can give you a competitive edge in today's workplace.

Accepted Answer

The answer of ____________________ is more about attitude than about...

Question 9

Brianna must schedule an information meeting with 25 participants. She knows that it will be difficult to find a meeting time when everyone is available. What tool will best help her schedule this meeting?

Accepted Answer

A) An e-mail to all participants asking for their availability during the week 
B) A digital calendar 
C) A Facebook event page 
D) Text messages to individual participants asking them about their availability 
A) An e-mail to all participants asking for their availability during the week 
B) A digital calendar 
C) A Facebook event page 
D) Text messages to individual participants asking them about their availability

Question 10

Alexis is listening to her colleague and must judge and evaluate what he is saying. She is listening to decide whether her colleague's message is fact, fiction, or opinion. Sharon is engaging in discriminative listening.

Accepted Answer

A) True 
 B)False

Question 11

A working group was formed to rewrite the company's mission statement. The members have been meeting for quite some time. They are extremely loyal to one another and have figured out how to solve any conflicts that might arise. Information is flowing freely, they are happy with their results, and they will soon meet the deadline set by management. What phase of team development are they experiencing?

Accepted Answer

A) Forming 
B) Storming 
C) Norming 
D) Performing 
A) Forming 
B) Storming 
C) Norming 
D) Performing

Question 12

An interview committee must decide which interviewee to hire as the company's new project manager. Committee members have decided to vote and then hire the candidate receiving the most votes. What method for reaching group decisions is this team using?

Accepted Answer

A) Majority 
B) Consensus 
C) Authority rule with discussion 
D) Averaging 
A) Majority 
B) Consensus 
C) Authority rule with discussion 
D) Averaging

Question 13

Morgan has just been appointed to a task force and wants to be a positive member. Which of the following is the best advice you can give her?

Accepted Answer

A) Ignore members who are being silent to show respect for them. 
B) Tell a lot of jokes throughout the meeting to ease tensions. 
C) Share her ideas with other team members, even if they might not be adopted. 
D) Morgan should do all of these. 
A) Ignore members who are being silent to show respect for them. 
B) Tell a lot of jokes throughout the meeting to ease tensions. 
C) Share her ideas with other team members, even if they might not be adopted. 
D) Morgan should do all of these.

Question 14

____________________ describes faulty decision-making processes by team members who are overly eager to agree with one another.

Accepted Answer

The answer of ____________________ describes faulty decision-making processes by team...

Question 15

Which of the following statements about virtual meetings is most accurate?

Accepted Answer

A) Virtual meetings are rare in today's workplace. 
B) It is almost impossible to exchange ideas, brainstorm, build consensus, or develop personal relationships virtually. 
C) Two of the most significant reasons for the shift to virtual meetings are saving travel costs and reducing employee fatigue. 
D) Virtual meetings are generally held to coordinate team activities but not for any other purposes. 
A) Virtual meetings are rare in today's workplace. 
B) It is almost impossible to exchange ideas, brainstorm, build consensus, or develop personal relationships virtually. 
C) Two of the most significant reasons for the shift to virtual meetings are saving travel costs and reducing employee fatigue. 
D) Virtual meetings are generally held to coordinate team activities but not for any other purposes.

Being polished and professional can benefit a job candidate during the hiring process.

A meeting ____________________, which is distributed in advance of a meeting, lists date and place of the meeting, start time and end time, topics to be discussed, time allocated to each topic, and any premeeting preparation expected of participants.

Katelyn is in charge of a department meeting, and two of her colleagues are in conflict about a specific issue. What should Katelyn do?

Jessica's team is experiencing considerable conflict and tension as they get used to working with one another. They are most likely in the forming phase of team development.

____________________ consist of three or more individuals who gather to pool information, solicit feedback, clarify policy, seek consensus, and solve problems.

Typical ________________ rules for a team meeting are communicating openly, being supportive, listening carefully, participating fully, confronting conflict frankly, and following the agenda.

Virtual teams may be global or local.

____________________ is more about attitude than about formal rules of behavior and can give you a competitive edge in today's workplace.

Brianna must schedule an information meeting with 25 participants. She knows that it will be difficult to find a meeting time when everyone is available. What tool will best help her schedule this meeting?

Alexis is listening to her colleague and must judge and evaluate what he is saying. She is listening to decide whether her colleague's message is fact, fiction, or opinion. Sharon is engaging in discriminative listening.

An interview committee must decide which interviewee to hire as the company's new project manager. Committee members have decided to vote and then hire the candidate receiving the most votes. What method for reaching group decisions is this team using?

Morgan has just been appointed to a task force and wants to be a positive member. Which of the following is the best advice you can give her?

____________________ describes faulty decision-making processes by team members who are overly eager to agree with one another.

Which of the following statements about virtual meetings is most accurate?

Business Communication in the Digital Age

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters

Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Being polished and professional can benefit a job candidate during the hiring process.

A meeting ____________________, which is distributed in advance of a meeting, lists date and place of the meeting, start time and end time, topics to be discussed, time allocated to each topic, and any premeeting preparation expected of participants.

Katelyn is in charge of a department meeting, and two of her colleagues are in conflict about a specific issue. What should Katelyn do?

Jessica's team is experiencing considerable conflict and tension as they get used to working with one another. They are most likely in the forming phase of team development.

____________________ consist of three or more individuals who gather to pool information, solicit feedback, clarify policy, seek consensus, and solve problems.

Typical ________________ rules for a team meeting are communicating openly, being supportive, listening carefully, participating fully, confronting conflict frankly, and following the agenda.

Virtual teams may be global or local.

____________________ is more about attitude than about formal rules of behavior and can give you a competitive edge in today's workplace.

Brianna must schedule an information meeting with 25 participants. She knows that it will be difficult to find a meeting time when everyone is available. What tool will best help her schedule this meeting?

Alexis is listening to her colleague and must judge and evaluate what he is saying. She is listening to decide whether her colleague's message is fact, fiction, or opinion. Sharon is engaging in discriminative listening.

An interview committee must decide which interviewee to hire as the company's new project manager. Committee members have decided to vote and then hire the candidate receiving the most votes. What method for reaching group decisions is this team using?

Morgan has just been appointed to a task force and wants to be a positive member. Which of the following is the best advice you can give her?

____________________ describes faulty decision-making processes by team members who are overly eager to agree with one another.

Which of the following statements about virtual meetings is most accurate?

Business Communication in the Digital Age

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters