Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

A task force charged with reducing overhead costs meets to define their roles and responsibilities and develop ways to reach the group's goals. Tension is fairly high among group members. The team is in the ____ phase of team development.

Unlike in face-to-face meetings, ground rules are not needed in virtual meetings.

Soft skills such as listening, writing, and speaking are most likely to determine hiring and career success.

At the high end of videoconferencing systems are _____________ rooms, which are typically are equipped with three huge curved screens, custom lighting, and advanced acoustics.

Which of the following statements about facial expressions and posture is the least accurate? 

Describe five reasons that organizations are developing groups and teams.

Sam is in charge of conducting a meeting during which a major company decision about reorganization will be made. Whom should he invite? 

Which of the following is not a form of nonverbal communication? 

Conflict is a normal part of every workplace and every team.

___________ listening is necessary when you must discern, understand, and remember. It means you must identify main ideas, understand a logical argument, and recognize the purpose of the message

____________ listening enables you to judge and evaluate what you are hearing. You will be listening to decide whether the speaker's message is fact, fiction, or opinion. You will also be listening to decide whether an argument is based on logic or emotion.

Several factors may cause poor listening habits. Which of the following is not one of these factors? 

Today's communication technologies allow employees to exchange ideas, brainstorm, build consensus, and develop personal relationships virtually.

Which of the following statements about ending a meeting is most accurate? 

Claudia is putting together a team to brainstorm product development ideas. Because she wants her team to be successful, the team should 

The ____________________ have been called the "windows to the soul" and are considered to be the most accurate predictor of a speaker's true feelings and attitudes.

Describe three collaboration tools that can be used for virtual meeting facilitation when distance or other factors prevent face-to-face gatherings.

Businesses form teams because teams make better decisions, respond faster, and 

To stand out in the workplace, create an outgoing voice mail message that has music playing in the background or that includes a funny joke.

Which of the following statements about time and space is the most accurate?