Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Michela will be taking charge of her first virtual meeting. What should she do to make sure all participants are collaborating successfully during the meeting? 

Stephen will be starting a new job soon and wants to exhibit proper business etiquette in his new workplace. What is the best advice you can give him? 

A team of top-level executives is rewriting the company's bylaws. Because this decision will have far-reaching and long-term effects, members want to have the most creative, high-quality discussion possible. What group decision-making method should they use? 

Select the most accurate statement about eye contact.

When your department head Ms. Westlake arranges chairs informally in a circle during a meeting, what kind of message is she sending? 

Describe three forms of nonverbal communication and give a workplace example of each.

The most successful teams are made up of diverse members.

Suzanne arrives 15 minutes late for the marketing department's monthly meeting. The nonverbal message Suzanne is sending is negative.

The most effective groups and teams have members who are willing to 

Which of the following statements about listening to customers is least accurate? 

____________________ skills include competencies such as listening proficiency, nonverbal behavior, and etiquette expertise.

Melinda has agreed to be a team leader in her organization and wants to make sure that the team is ethically responsible. What advice would you give her? 

A _____________ team is a group of people who, aided by information technology, must accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones.

Frederick manages the Human Resources Department for his company. The due dates for payroll reports will be changing slightly, and he needs to communicate this information to all company managers. Allan should 

Richard is attending an important board meeting with his colleagues to discuss future plans for the company. Many ideas are being presented, and Richard is carefully judging and evaluating what he is hearing. He is also listening to decide whether the speaker's message is fact, fiction, or opinion. Richard is engaging in 

____________________ skills, such as the ability to use Microsoft Word or to prepare an income statement, refer to the technical skills in your field.

Lindsay is planning a meeting to develop a new procedure for handling employee grievances. How many participants should she invite? 

Which of the following statements about listening is most accurate? 

Avoid taking notes during a presentation or lecture because doing so can cause you to miss something.

A method of group decision making where group members bargain and negotiate to reach a middle ground is known as consensus.