Question 1

What is the least accurate statement about workplace teams?

Accepted Answer

A) Team members are less resistant to change. 
B) Decisions reached by teams usually get less buy-in than decisions reached individually. 
C) Teams result in improved employee morale. 
D) Team members experience reduced individual risk . 
A) Team members are less resistant to change. 
B) Decisions reached by teams usually get less buy-in than decisions reached individually. 
C) Teams result in improved employee morale. 
D) Team members experience reduced individual risk .

Question 2

Which of the following is the most accurate statement about etiquette and courtesy in today's workplace?

Accepted Answer

A) Etiquette is not as important in today's fast-paced, high-tech offices. 
B) Most people don't mind rudeness or poor manners because these behaviors make the workplace more interesting. 
C) Bad manners and incivility are rare in today's workplace. 
D) Etiquette is more about attitude than about formal rules of behavior. 
A) Etiquette is not as important in today's fast-paced, high-tech offices. 
B) Most people don't mind rudeness or poor manners because these behaviors make the workplace more interesting. 
C) Bad manners and incivility are rare in today's workplace. 
D) Etiquette is more about attitude than about formal rules of behavior.

Question 3

Marco has been appointed team leader of a committee that will develop a new process for submitting expense claims. He wants to ensure that his team avoids groupthink. What should he do?

Accepted Answer

A) Choose team members with similar backgrounds. 
B) Develop systematic procedures for the team to follow. 
C) Demand that his team make decisions quickly. 
D) Make sure his team knows what outcomes he favors. 
A) Choose team members with similar backgrounds. 
B) Develop systematic procedures for the team to follow. 
C) Demand that his team make decisions quickly. 
D) Make sure his team knows what outcomes he favors.

Question 4

Oral and written communication skills, listening proficiency, nonverbal behavior, and etiquette expertise are all examples of soft skills.

Accepted Answer

A) True 
 B)False

Question 5

Samuel knows that his soft skills will be evaluated during his job interview. Which of the following skills should he practice to prepare for his interview?

Accepted Answer

A) Shaking hands appropriately 
B) Exhibiting posture that shows confidence and professionalism 
C) Speaking clearly and maintaining good eye contact 
D) All of these choices 
A) Shaking hands appropriately 
B) Exhibiting posture that shows confidence and professionalism 
C) Speaking clearly and maintaining good eye contact 
D) All of these choices

Question 6

Good listening skills are needed for employees at every level.

Accepted Answer

A) True 
 B)False

Question 7

During a meeting Matthew and Jennifer get into an argument about how to prepare a proposal. What is the first step they should take to try to resolve this conflict?

Accepted Answer

A) Look for common ground. 
B) Understand the other's point of view. 
C) Listen carefully to make sure they understand the problem. 
D) Show concern for the relationship. 
A) Look for common ground. 
B) Understand the other's point of view. 
C) Listen carefully to make sure they understand the problem. 
D) Show concern for the relationship.

Question 8

Khalida is responsible for planning a virtual meeting with participants on three different continents. What should she do before the meeting takes place to ensure that it is productive?

Accepted Answer

A) Make sure the technology being used is accessible to all meeting participants. 
B) Set the meeting time using Coordinated Universal Time (UT
C) . 
C) Decide what language will be used. 
D) Khalida should do all of these. 
A) Make sure the technology being used is accessible to all meeting participants. 
B) Set the meeting time using Coordinated Universal Time (UT
C) . 
C) Decide what language will be used. 
D) Khalida should do all of these.

Question 9

Which of the following is a typical ground rule for virtual meetings?

Accepted Answer

A) Outlining the procedure for asking and answering questions 
B) Reminding participants to turn off all phones, alarms, and electronic reminders 
C) Telling participants not to multitask during the meeting 
D) All of these are typical virtual meeting ground rules. 
A) Outlining the procedure for asking and answering questions 
B) Reminding participants to turn off all phones, alarms, and electronic reminders 
C) Telling participants not to multitask during the meeting 
D) All of these are typical virtual meeting ground rules.

Question 10

During the ____________________ stage of team development, members define their roles and responsibilities, decide how to reach their goals, and iron out the rules governing how they interact. Unfortunately, this stage often produces conflict.

Accepted Answer

The answer of During the ____________________ stage of team development,...

Question 11

Employees can sound more professional in the workplace by avoiding ____________________, which is making declarative sentences sound like questions.

Accepted Answer

The answer of Employees can sound more professional in the...

Question 12

A committee has been formed to study the feasibility of starting a wellness program. The members have just gone through some rough times, but tensions have now subsided and information is starting to flow among members. What phase of team development are they experiencing?

Accepted Answer

A) Forming 
B) Storming 
C) Norming 
D) Performing 
A) Forming 
B) Storming 
C) Norming 
D) Performing

Question 13

List three types of workplace listening, and provide three tips for effectiveness in each category.

Accepted Answer

Student answers will vary.

1)	Listening

Question 14

Which of the following statements about manners and business etiquette is most accurate?

Accepted Answer

A) Good manners and professional demeanor are hard skills that employers value in employees. 
B) Because you aren't born with the ability to be courteous, civil, and professional, learning these skills is difficult. 
C) Employers are more likely to hire and promote someone who is courteous and professional. 
D) All of these choices are accurate statements. 
A) Good manners and professional demeanor are hard skills that employers value in employees. 
B) Because you aren't born with the ability to be courteous, civil, and professional, learning these skills is difficult. 
C) Employers are more likely to hire and promote someone who is courteous and professional. 
D) All of these choices are accurate statements.

Question 15

Malcolm is part of a team developing a new smartphone app to track traffic patterns. Because team members are located throughout the country, they don't meet in person. Instead, they use communication technology to collaborate on the project. Because members use technology to stay connected, Malcolm is part of a

Accepted Answer

A) group. 
B) cross-functional team. 
C) virtual team. 
D) self-directed team. 
A) group. 
B) cross-functional team. 
C) virtual team. 
D) self-directed team.

Question 16

In the workplace it is important to respect coworkers' space by minimizing speakerphone use and avoiding the use of heavy perfumes or colognes.

Accepted Answer

A) True 
 B)False

Question 17

Listening in a college classroom is more challenging than listening on the job.

Accepted Answer

A) True 
 B)False

Question 18

Gwen is leading a meeting and wants to make sure that they stick to the agenda and end on time. What should she do to move the meeting along?

Accepted Answer

A) Say as much as possible during the meeting. 
B) Generate a list of important but divergent topics that should be discussed later. 
C) Not worry so much about time; the most important thing is to make sure that all agenda items are discussed fully. 
D) Kick anyone out who monopolizes the conversation. 
A) Say as much as possible during the meeting. 
B) Generate a list of important but divergent topics that should be discussed later. 
C) Not worry so much about time; the most important thing is to make sure that all agenda items are discussed fully. 
D) Kick anyone out who monopolizes the conversation.

Question 19

Which of the following statements about conflict is most accurate?

Accepted Answer

A) Conflict is a normal part of every workplace and every team. 
B) Even when managed properly, conflict decreases group cohesiveness and increases tensions. 
C) Conflict should be avoided because it destroys morale and reduces productivity. 
D) Conflict is always negative. 
A) Conflict is a normal part of every workplace and every team. 
B) Even when managed properly, conflict decreases group cohesiveness and increases tensions. 
C) Conflict should be avoided because it destroys morale and reduces productivity. 
D) Conflict is always negative.

Question 20

Rephrasing and summarizing a speaker's message in your own words is called __________.

Accepted Answer

The answer of Rephrasing and summarizing a speaker's message in...

What is the least accurate statement about workplace teams?

Which of the following is the most accurate statement about etiquette and courtesy in today's workplace?

Marco has been appointed team leader of a committee that will develop a new process for submitting expense claims. He wants to ensure that his team avoids groupthink. What should he do?

Oral and written communication skills, listening proficiency, nonverbal behavior, and etiquette expertise are all examples of soft skills.

Samuel knows that his soft skills will be evaluated during his job interview. Which of the following skills should he practice to prepare for his interview?

Good listening skills are needed for employees at every level.

During a meeting Matthew and Jennifer get into an argument about how to prepare a proposal. What is the first step they should take to try to resolve this conflict?

Khalida is responsible for planning a virtual meeting with participants on three different continents. What should she do before the meeting takes place to ensure that it is productive?

Which of the following is a typical ground rule for virtual meetings?

During the ____________________ stage of team development, members define their roles and responsibilities, decide how to reach their goals, and iron out the rules governing how they interact. Unfortunately, this stage often produces conflict.

Employees can sound more professional in the workplace by avoiding ____________________, which is making declarative sentences sound like questions.

A committee has been formed to study the feasibility of starting a wellness program. The members have just gone through some rough times, but tensions have now subsided and information is starting to flow among members. What phase of team development are they experiencing?

List three types of workplace listening, and provide three tips for effectiveness in each category.

Which of the following statements about manners and business etiquette is most accurate?

In the workplace it is important to respect coworkers' space by minimizing speakerphone use and avoiding the use of heavy perfumes or colognes.

Listening in a college classroom is more challenging than listening on the job.

Gwen is leading a meeting and wants to make sure that they stick to the agenda and end on time. What should she do to move the meeting along?

Which of the following statements about conflict is most accurate?

Rephrasing and summarizing a speaker's message in your own words is called __________.

Business Communication in the Digital Age

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters

Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

What is the least accurate statement about workplace teams?

Which of the following is the most accurate statement about etiquette and courtesy in today's workplace?

Marco has been appointed team leader of a committee that will develop a new process for submitting expense claims. He wants to ensure that his team avoids groupthink. What should he do?

Oral and written communication skills, listening proficiency, nonverbal behavior, and etiquette expertise are all examples of soft skills.

Samuel knows that his soft skills will be evaluated during his job interview. Which of the following skills should he practice to prepare for his interview?

Good listening skills are needed for employees at every level.

During a meeting Matthew and Jennifer get into an argument about how to prepare a proposal. What is the first step they should take to try to resolve this conflict?

Khalida is responsible for planning a virtual meeting with participants on three different continents. What should she do before the meeting takes place to ensure that it is productive?

Which of the following is a typical ground rule for virtual meetings?

During the ____________________ stage of team development, members define their roles and responsibilities, decide how to reach their goals, and iron out the rules governing how they interact. Unfortunately, this stage often produces conflict.

Employees can sound more professional in the workplace by avoiding ____________________, which is making declarative sentences sound like questions.

A committee has been formed to study the feasibility of starting a wellness program. The members have just gone through some rough times, but tensions have now subsided and information is starting to flow among members. What phase of team development are they experiencing?

List three types of workplace listening, and provide three tips for effectiveness in each category.

Which of the following statements about manners and business etiquette is most accurate?

In the workplace it is important to respect coworkers' space by minimizing speakerphone use and avoiding the use of heavy perfumes or colognes.

Listening in a college classroom is more challenging than listening on the job.

Gwen is leading a meeting and wants to make sure that they stick to the agenda and end on time. What should she do to move the meeting along?

Which of the following statements about conflict is most accurate?

Rephrasing and summarizing a speaker's message in your own words is called __________.

Business Communication in the Digital Age

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters