Question 1

All teams eventually reach the final stage of team development of performing.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following sends the least positive nonverbal message?

Accepted Answer

A) An employee wears clothing that covers her tattoos to work. 
B) A job candidate arrives for an interview dressed in a conservative charcoal gray business suit. 
C) An employee sends her colleagues an e-mail message that contains several misspellings and grammatical errors. 
D) A job candidate uses a high-quality printer to make copies of her résumé and cover letter. 
A) An employee wears clothing that covers her tattoos to work. 
B) A job candidate arrives for an interview dressed in a conservative charcoal gray business suit. 
C) An employee sends her colleagues an e-mail message that contains several misspellings and grammatical errors. 
D) A job candidate uses a high-quality printer to make copies of her résumé and cover letter.

Question 3

Which of the following is an example of a soft skill?

Accepted Answer

A) Being able to work well as part of a team 
B) Knowing how to prepare financial statements 
C) Having experience using various software packages 
D) All of these choices 
A) Being able to work well as part of a team 
B) Knowing how to prepare financial statements 
C) Having experience using various software packages 
D) All of these choices

Question 4

Riley is a customer service representative and has just gone through training to improve his listening skills. Which of the following skills was he most likely taught that will make him a better listener?

Accepted Answer

A) Mentally criticize grammar, voice, tone, and speaking style to get a better sense of what the customer is like. 
B) Tune out what the customer is saying if you already know the answer.. 
C) Remain silent for a few seconds after a customer finishes to be sure the thought is completed. 
D) Because listening is automatic, divide your attention among two or more tasks to be more productive. 
A) Mentally criticize grammar, voice, tone, and speaking style to get a better sense of what the customer is like. 
B) Tune out what the customer is saying if you already know the answer.. 
C) Remain silent for a few seconds after a customer finishes to be sure the thought is completed. 
D) Because listening is automatic, divide your attention among two or more tasks to be more productive.

Question 5

Alyssa wants to become a better listener in the workplace. Which of the following is the best technique she can do to improve her listening skills?

Accepted Answer

A) Don't maintain direct eye contact because doing so may distract the speaker. 
B) Interrupt whenever she has an opinion on the topic to share with her speaker. 
C) Rephrase and summarize the speaker's message in her own words. 
D) Avoid asking any questions because doing so may distract the speaker. 
A) Don't maintain direct eye contact because doing so may distract the speaker. 
B) Interrupt whenever she has an opinion on the topic to share with her speaker. 
C) Rephrase and summarize the speaker's message in her own words. 
D) Avoid asking any questions because doing so may distract the speaker.

Question 6

Brent will be leading a committee meeting and wants to make sure it is effective and efficient. What should Brent do to get the meeting started?

Accepted Answer

A) Wait until all participants arrive before beginning the meeting. 
B) Give a quick recap to anyone who arrives late. 
C) Go over ground rules at the beginning of the meeting. 
D) Brent should do all of these. 
A) Wait until all participants arrive before beginning the meeting. 
B) Give a quick recap to anyone who arrives late. 
C) Go over ground rules at the beginning of the meeting. 
D) Brent should do all of these.

Question 7

When following the six-step pattern for dealing with conflict, the first thing you should do is to look for common ground.

Accepted Answer

A) True 
 B)False

Question 8

Eye contact has the same in meaning in all cultures.

Accepted Answer

A) True 
 B)False

Question 9

A major problem with virtual meetings is that words and tone can be easily misinterpreted.

Accepted Answer

A) True 
 B)False

Question 10

A good agenda includes any premeeting preparation expected of participants.

Accepted Answer

A) True 
 B)False

Question 11

A committee has been formed to develop the company's five-year strategic plan. The committee members are just starting to get to know one another and are attempting to bond. What phase of team development are they experiencing?

Accepted Answer

A) Forming 
B) Storming 
C) Norming 
D) Performing 
A) Forming 
B) Storming 
C) Norming 
D) Performing

Question 12

Most of us listen at about 75 percent efficiency.

Accepted Answer

A) True 
 B)False

Question 13

Eye contact, facial expressions, body movements, space, time, distance, and appearance are all examples of nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 14

Experts say that we ignore, forget, distort, or misunderstand

Accepted Answer

A) less than 10 percent of everything we hear. 
B) 25 percent of everything we hear. 
C) 50 percent of everything we hear. 
D) 75 percent of everything we hear. 
A) less than 10 percent of everything we hear. 
B) 25 percent of everything we hear. 
C) 50 percent of everything we hear. 
D) 75 percent of everything we hear.

Question 15

A task force must decide whether the company should go public and start selling its stock. Task force members have decided to continue their discussion until all team members have aired their opinions and, ultimately, agree. What method for reaching group decisions is this team using?

Accepted Answer

A) Majority 
B) Consensus 
C) Authority rule with discussion 
D) Averaging 
A) Majority 
B) Consensus 
C) Authority rule with discussion 
D) Averaging

Question 16

Which of the following statements about meeting agendas is most accurate?

Accepted Answer

A) An agenda of meeting topics should be distributed at least ten days before the meeting. 
B) An agenda should include as many items as necessary to accomplish your purpose. 
C) An agenda should not include an allotment of time for each agenda item because doing so can make a meeting too regimented. 
D) An agenda should include any premeeting preparation expected of participants. 
A) An agenda of meeting topics should be distributed at least ten days before the meeting. 
B) An agenda should include as many items as necessary to accomplish your purpose. 
C) An agenda should not include an allotment of time for each agenda item because doing so can make a meeting too regimented. 
D) An agenda should include any premeeting preparation expected of participants.

Question 17

Because e-mail is an informal communication tool, it's not necessary to check your messages for correct spelling, grammar, and punctuation.

Accepted Answer

A) True 
 B)False

Question 18

Nasim has come to you for advice about conducting a virtual meeting. What is the best advice you can give him?

Accepted Answer

A) Give just one summary at the end to avoid wasting time. 
B) Avoid asking specific questions of specific people as this might intimidate them. 
C) Leave time before or after the scheduled virtual meeting for small talk. 
D) Nasim should do all of these. 
A) Give just one summary at the end to avoid wasting time. 
B) Avoid asking specific questions of specific people as this might intimidate them. 
C) Leave time before or after the scheduled virtual meeting for small talk. 
D) Nasim should do all of these.

Question 19

Many organizations are creating ____________________ teams, which are groups of people who use technology to work interdependently with a shared purpose across space, time, and organizational boundaries.

Accepted Answer

The answer of Many organizations are creating ____________________ teams, which...

Question 20

Alfonso has been invited to attend his first sales meeting and wants to be an active and productive member from the very beginning. Which of the following should he do to make a good impression?

Accepted Answer

A) Keep his smartphone on so that he doesn't miss an important call during the meeting. 
B) Come prepared to the meeting by doing any preliminary work required. 
C) Use body language to show whether he's bored; the meeting leader will appreciate his honesty. 
D) Wait to share his views after the meeting so that the meeting can move along efficiently. 
A) Keep his smartphone on so that he doesn't miss an important call during the meeting. 
B) Come prepared to the meeting by doing any preliminary work required. 
C) Use body language to show whether he's bored; the meeting leader will appreciate his honesty. 
D) Wait to share his views after the meeting so that the meeting can move along efficiently.

All teams eventually reach the final stage of team development of performing.

Which of the following sends the least positive nonverbal message?

Which of the following is an example of a soft skill?

Riley is a customer service representative and has just gone through training to improve his listening skills. Which of the following skills was he most likely taught that will make him a better listener?

Alyssa wants to become a better listener in the workplace. Which of the following is the best technique she can do to improve her listening skills?

Brent will be leading a committee meeting and wants to make sure it is effective and efficient. What should Brent do to get the meeting started?

When following the six-step pattern for dealing with conflict, the first thing you should do is to look for common ground.

Eye contact has the same in meaning in all cultures.

A major problem with virtual meetings is that words and tone can be easily misinterpreted.

A good agenda includes any premeeting preparation expected of participants.

A committee has been formed to develop the company's five-year strategic plan. The committee members are just starting to get to know one another and are attempting to bond. What phase of team development are they experiencing?

Most of us listen at about 75 percent efficiency.

Eye contact, facial expressions, body movements, space, time, distance, and appearance are all examples of nonverbal communication.

Experts say that we ignore, forget, distort, or misunderstand

A task force must decide whether the company should go public and start selling its stock. Task force members have decided to continue their discussion until all team members have aired their opinions and, ultimately, agree. What method for reaching group decisions is this team using?

Which of the following statements about meeting agendas is most accurate?

Because e-mail is an informal communication tool, it's not necessary to check your messages for correct spelling, grammar, and punctuation.

Nasim has come to you for advice about conducting a virtual meeting. What is the best advice you can give him?

Many organizations are creating ____________________ teams, which are groups of people who use technology to work interdependently with a shared purpose across space, time, and organizational boundaries.

Alfonso has been invited to attend his first sales meeting and wants to be an active and productive member from the very beginning. Which of the following should he do to make a good impression?

Business Communication in the Digital Age

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters

Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

All teams eventually reach the final stage of team development of performing.

Which of the following sends the least positive nonverbal message?

Which of the following is an example of a soft skill?

Riley is a customer service representative and has just gone through training to improve his listening skills. Which of the following skills was he most likely taught that will make him a better listener?

Alyssa wants to become a better listener in the workplace. Which of the following is the best technique she can do to improve her listening skills?

Brent will be leading a committee meeting and wants to make sure it is effective and efficient. What should Brent do to get the meeting started?

When following the six-step pattern for dealing with conflict, the first thing you should do is to look for common ground.

Eye contact has the same in meaning in all cultures.

A major problem with virtual meetings is that words and tone can be easily misinterpreted.

A good agenda includes any premeeting preparation expected of participants.

A committee has been formed to develop the company's five-year strategic plan. The committee members are just starting to get to know one another and are attempting to bond. What phase of team development are they experiencing?

Most of us listen at about 75 percent efficiency.

Eye contact, facial expressions, body movements, space, time, distance, and appearance are all examples of nonverbal communication.

Experts say that we ignore, forget, distort, or misunderstand

A task force must decide whether the company should go public and start selling its stock. Task force members have decided to continue their discussion until all team members have aired their opinions and, ultimately, agree. What method for reaching group decisions is this team using?

Which of the following statements about meeting agendas is most accurate?

Because e-mail is an informal communication tool, it's not necessary to check your messages for correct spelling, grammar, and punctuation.

Nasim has come to you for advice about conducting a virtual meeting. What is the best advice you can give him?

Many organizations are creating ____________________ teams, which are groups of people who use technology to work interdependently with a shared purpose across space, time, and organizational boundaries.

Alfonso has been invited to attend his first sales meeting and wants to be an active and productive member from the very beginning. Which of the following should he do to make a good impression?

Business Communication in the Digital Age

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters