Exam 4: Planning Business Messages

Which of the following takes place during the first phase of the 3-x-3 writing process? 

Anticipating and profiling the audience for a message helps a communicator determine what words and tone to use.

The medium over which a message is physically transmitted, such as e-mail, smartphone, spoken word, computer, wireless network, social media, letter, memorandum, report, announcement, picture, or webpage , is called the ____________________.

Omar is writing an e-mail message about a new delivery service. In anticipating and profiling the audience, he should 

Encoding is the process of translating a message from its symbol form into meaning.

Describe the steps in the communication process and how noise affects the process.

The three phases of the 3-x-3 writing process include ___________, writing, and revising.

Cassandra is trying to decide whether to call her boss or to send an e-mail message. Cassandra is in the first phase of the writing process.

The primary purpose of messages that explain procedures, announce meetings, answer questions, and transmit findings is to 

Good attorneys always defend their clients demonstrates better business writing than A good attorney always defends his client.

The person with whom the message originates is known as the ____________________.

The primary purpose of messages that sell products, convince managers, motivate employees, and win over customers is to 

____ helps the sender know whether the message was received and understood.

Professional business messages should not include texting-style abbreviations such as BTW, slang, sentence fragments, or chitchat.

Putting yourself in your reader's shoes is called ____________________.

The first question to ask yourself when composing a business message is "What channel should I use to send the message?" 

Robert must send an e-mail message to a client in Turkey. He is carefully selecting his words to ensure that his Turkish client, who speaks English as a second language, will understand them. He is involved in which part of the communication process? 

Profiling the audience means anticipating how both primary and secondary audiences will react to a message.

Robert says that he will answer his client's questions "as soon as possible." Robert plans to answer the questions by early next week; his client expects the answers by the end of the day. This misunderstanding results from 

Team writing is especially important for documents that require the expertise or consensus of many people.