Exam 4: Planning Business Messages

Which of the following takes place during the third phase of the 3-x-3 writing process? 

The verbal and nonverbal responses of the receiver create ____________________, which helps the sender know that the message was received and understood.

The process of converting an idea into words or gestures that will convey meaning is called ____________________.

Because jargon can be confusing, it should never be used in business writing.

Suzanne has just received an e-mail message from a client and is reading it carefully to determine her client's needs. She is involved in the ____ part of the communication process.

Good writers spend most of their time ____________________, which is the third phase of the writing process.

Which of the following sentences uses conversational, middle-level diction? 

As a technical support rep, Michael is responding to a customer's question sent to him via e-mail. What is the very first task Michael should do? 

Communication tools such as e-mail, instant messaging, texting, Twitter, and other interactive media have completely changed the nature of communication.

They hired a female doctor to administer flu shots is an example of a sentence that shows gender ______________.

Zachary needs to deliver a sensitive message to a colleague and decides to deliver it face-to-face. Zachary is in the process of 

Which sentence best illustrates the "you" view? 

Devon is writing an e-mail message to a customer to tell him that the customer's order has been shipped. His primary purpose is to 

E-mail messages, text messages, tweets, smartphones, wireless networks, letters, memos, reports, pictures, and spoken words are all examples of 

You want to use precise, vigorous words to give your readers more information and keep them interested. Which of the following sentences has the best wording? 

Which of the following statements about team writing is most accurate? 

Which of the following statements about business writing is least accurate? 

Which of the following statements about anticipating and profiling your audience is most accurate? 

Jorge is working on a sales brochure to promote a new product. Which of the following will Jorge do during the third phase of the writing process? 

Deborah is writing a proposal to solicit business from a potential client. She should expect to spend the most time on