Exam 4: Planning Business Messages

Words like denigrate, the undersigned, and expropriate should be used in business messages because they will make you sound more professional.

Select the best definition of communication.

As her supervisor explains the new procedure, Rachel nods her head. Rachel's response is an example of 

A secondary purpose of business messages is to promote ____________________ so that you and your organization look good in the eyes of your audience.

Describe the four significant interpersonal barriers to communication. Explain how these barriers to communication can be overcome.

The primary purposes for sending business messages are typically to inform and to ____________________.

____________________ is the transmission of information and meaning from a sender to a receiver.

Because of budget cutbacks, you must lay off your receptionist. What is the best way for you to deliver this message? 

Which of the following is the best wording to avoid racial, ethnic, age, and disability bias? 

So that your needs can better be met in the future, please complete the online survey about your recent flight with Southwest Airlines is an example of 

A face-to-face conversation is considered a richer medium than a written report or proposal.

When choosing the best channel for your message, you should consider the importance of the message, the amount and speed of feedback and interactivity required, the necessity of a permanent record, the cost of the channel, the degree of formality desired, the confidentiality and sensitivity of the message, and 

Business communicators generally spend the most time on the prewriting phase of the 3-x-3 writing process.

In the communication process, the individual for whom the message is intended is the ____________________.

Anthony is part of a virtual team collaborating on a written proposal. Which of the following collaboration tools can help his team work together on this shared document? 

____ is the process of creating a message that suits your audience.

The best feedback to a message is descriptive rather than evaluative.

Which of the following statements about the 3-x-3 writing process is most accurate? 

Determining whether a message will be transmitted by e-mail or delivered in person is part of 

You are talking with the president of your company about a possible merger. Which of the following is the most useful feedback you can provide during the conversation?