Exam 4: Planning Business Messages

Translating a message from its symbol form into meaning involves ___________________.

Which of the following statements about the "you" view is most accurate? 

Hannah posts her résumé on the websites of several companies. Unfortunately, it is poorly formatted and contains several spelling and grammar errors. What kind of communication barrier may this cause? 

The only factor that matters when choosing a channel to send a business message is the cost involved.

Francis is starting his first full-time job after graduating from college, and he wants to sound conversational but professional on the job. What is the best advice you can give him? 

An American sales team offended a group of Peruvian businesspeople by starting its sales presentation without first engaging in informal conversation as expected in the Peruvian culture. The communication barrier in this instance could be attributed to 

Text messages, e-mail messages, business letters, memos, and reports are most effective when they use a formal tone.

Team-written documents and presentations are standard in most organizations because collaboration produces a better product.

Which of the following is an example of an internal disruption in the decoding process? 

The process of communication begins when 

Preparing a business message or presentation is easier and more efficient if you have a systematic process to follow.

The process of communication is successful only when 

A ____________ message may be defined as one that is generated, stored, processed, and transmitted electronically by computers using strings of positive and nonpositive binary code (0s and 1s).

You and your boss come from very different educational and professional backgrounds. You are most likely to experience communication barriers due to differing frames of reference.

While reading an e-mail message from her boss, Melissa is distracted by numerous typographical and spelling errors. These errors that detract from the message and make it difficult to read are called 

The third phase of the writing process involves editing, proofreading, and evaluating your message.

Sofia is an event planner and is responding to an e-mail request from a client. What should Sofia do during the second phase of the writing process? 

The best business writing is purposeful, economical, and 

The process of communication begins when the receiver puts a message into writing.

The U.S. Army carefully selected the words used in its slogan, "Be all you can be," while