Exam 8: Decision Making and Problem Solving

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Examining alternatives only until a solution that meets minimal requirements is found and then ceasing to look for a better one is called _______.

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The creative process generally involves seven different steps that have to occur before a creative idea can be generated.

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The ______ of decision recurrence can help determine whether the decision is programmed or nonprogrammed.

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Describe the creativity process. How might managers increase creativity in organizations?

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Match the following: -condition of uncertainty

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Match the following: -creativity

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Match the following: -problem solving

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Decisions in organizations can be classified according to their frequency and information conditions.

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The most crucial step in the decision-making process is selecting a(n) _______.

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Under a condition of ______, little information about the outcomes is available, but the decision maker is able to estimate the probability of occurrence of each alternative.

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Decision making is choosing one alternative from among several.

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Post-decision ______ refers to the doubt, tension, or regret that often follows making a decision when more than one alternative was attractive.

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If a customer voices a complaint about food taste and temperature, some restaurants always provide a complimentary meal. This represents

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Creativity is an important individual difference variable that exists primarily in top managers.

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Under the condition of ______, the decision maker lacks enough information to estimate the probability of outcomes.

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Match the following: -satisficing

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______ is the capacity to generate new ideas.

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Match the following: -behavioral model

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Match the following: -cognitive dissonance

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Match the following: -incubation

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