Question 1

What is the second step of the decision-making process, according to the rational decision-making approach?

Accepted Answer

A) Identification of the problem 
B) Determination of who will make the decision 
C) The collection of pertinent data 
D) The statement of goals 
E) The establishment of rules and procedures 
A) Identification of the problem 
B) Determination of who will make the decision 
C) The collection of pertinent data 
D) The statement of goals 
E) The establishment of rules and procedures

Question 2

The sales department at a local company determines that product A will moderately boost sales and have a shorter production schedule, so it is decided that this product will be manufactured and sold without considering other options. In choosing this product, the sales department is

Accepted Answer

A) controlling. 
B) engaged in bounded rationality. 
C) suboptimizing. 
D) satisficing. 
E) using procedures and rules of thumb. 
A) controlling. 
B) engaged in bounded rationality. 
C) suboptimizing. 
D) satisficing. 
E) using procedures and rules of thumb.

Question 3

The behavioral approach to decision-making is characterized by all of the following EXCEPT:

Accepted Answer

A) it uses procedures. 
B) it uses rules of thumb. 
C) it uses suboptimizing. 
D) it uses logic. 
E) it uses satisficing. 
A) it uses procedures. 
B) it uses rules of thumb. 
C) it uses suboptimizing. 
D) it uses logic. 
E) it uses satisficing.

Question 4

The creative process normally begins with a period of _____.

Accepted Answer

A) verification 
B) insight 
C) incubation 
D) preparation 
E) application 
A) verification 
B) insight 
C) incubation 
D) preparation 
E) application

Question 5

Discuss the different information conditions managers may encounter when making decisions. Which condition is ideal? Which condition is most common? How do managers deal with this condition?

Accepted Answer

Managers may encounter different informa

Question 6

Match the following:
-coalition

Accepted Answer

A) doubt about a choice that has been made 
B) a spontaneous breakthrough 
C) ideas mature and develop 
D) see differences between situations, phenomena, or events 
E) beliefs constituting right and wrong
F)choosing from several alternatives
G)assumes bounded rationality
H)new perspectives on existing ideas
I)require problem solving
J)doubt about a decision already made
K)decision rules available
L)lacks enough information
M)cannot deal with all the information
N)finding the answer to a question
O)usually the first stage in creative process
P)solution meets minimal requirements
Q)alternative action if unexpected disruption
R)persistence in an ineffective plan
S)innate belief about something
T)informal alliance of individuals or groups 
A) doubt about a choice that has been made 
B) a spontaneous breakthrough 
C) ideas mature and develop 
D) see differences between situations, phenomena, or events 
E) beliefs constituting right and wrong
F)choosing from several alternatives
G)assumes bounded rationality
H)new perspectives on existing ideas
I)require problem solving
J)doubt about a decision already made
K)decision rules available
L)lacks enough information
M)cannot deal with all the information
N)finding the answer to a question
O)usually the first stage in creative process
P)solution meets minimal requirements
Q)alternative action if unexpected disruption
R)persistence in an ineffective plan
S)innate belief about something
T)informal alliance of individuals or groups

Question 7

Programmed decisions are most common at what level of the organization?

Accepted Answer

A) Lower 
B) Top 
C) Managerial 
D) Subordinate 
E) Middle 
A) Lower 
B) Top 
C) Managerial 
D) Subordinate 
E) Middle

Question 8

Verification is the final step in the creative process.

Accepted Answer

A) True 
 B)False

Question 9

Describe, discuss, and give examples of the behavioral approach to decision-making.

Accepted Answer

The behavioral approach to decision-maki

Question 10

Characteristics of nonprogrammed decisions include all but which of the following?

Accepted Answer

A) The decisions are poorly structured. 
B) Time for solution is relatively long. 
C) The consequences of decision making are far reaching. 
D) The decisions are a primary responsibility of top management. 
E) Goals are often vague. 
A) The decisions are poorly structured. 
B) Time for solution is relatively long. 
C) The consequences of decision making are far reaching. 
D) The decisions are a primary responsibility of top management. 
E) Goals are often vague.

Question 11

The last step in the rational decision-making process is

Accepted Answer

A) create a contingency plan. 
B) determine the type of decision. 
C) evaluate alternatives. 
D) control: measure and adjust. 
E) implement the plan. 
A) create a contingency plan. 
B) determine the type of decision. 
C) evaluate alternatives. 
D) control: measure and adjust. 
E) implement the plan.

Question 12

______ decisions often involve situations that occur often in a company.

Accepted Answer

A) Nonprogrammed 
B) Poorly structured 
C) Creative 
D) Major 
E) Programmed 
A) Nonprogrammed 
B) Poorly structured 
C) Creative 
D) Major 
E) Programmed

Question 13

A programmed decision occurs frequently enough for a(n) _______ to be developed.

Accepted Answer

The answer of A programmed decision occurs frequently enough for...

Question 14

Information conditions can be divided into conditions of uncertainty and risk.

Accepted Answer

A) True 
 B)False

Question 15

Match the following:
-decision-making

Accepted Answer

A) doubt about a choice that has been made 
B) a spontaneous breakthrough 
C) ideas mature and develop 
D) see differences between situations, phenomena, or events 
E) beliefs constituting right and wrong
F)choosing from several alternatives
G)assumes bounded rationality
H)new perspectives on existing ideas
I)require problem solving
J)doubt about a decision already made
K)decision rules available
L)lacks enough information
M)cannot deal with all the information
N)finding the answer to a question
O)usually the first stage in creative process
P)solution meets minimal requirements
Q)alternative action if unexpected disruption
R)persistence in an ineffective plan
S)innate belief about something
T)informal alliance of individuals or groups 
A) doubt about a choice that has been made 
B) a spontaneous breakthrough 
C) ideas mature and develop 
D) see differences between situations, phenomena, or events 
E) beliefs constituting right and wrong
F)choosing from several alternatives
G)assumes bounded rationality
H)new perspectives on existing ideas
I)require problem solving
J)doubt about a decision already made
K)decision rules available
L)lacks enough information
M)cannot deal with all the information
N)finding the answer to a question
O)usually the first stage in creative process
P)solution meets minimal requirements
Q)alternative action if unexpected disruption
R)persistence in an ineffective plan
S)innate belief about something
T)informal alliance of individuals or groups

Question 16

Match the following:
-preparation

Accepted Answer

A) doubt about a choice that has been made 
B) a spontaneous breakthrough 
C) ideas mature and develop 
D) see differences between situations, phenomena, or events 
E) beliefs constituting right and wrong
F)choosing from several alternatives
G)assumes bounded rationality
H)new perspectives on existing ideas
I)require problem solving
J)doubt about a decision already made
K)decision rules available
L)lacks enough information
M)cannot deal with all the information
N)finding the answer to a question
O)usually the first stage in creative process
P)solution meets minimal requirements
Q)alternative action if unexpected disruption
R)persistence in an ineffective plan
S)innate belief about something
T)informal alliance of individuals or groups 
A) doubt about a choice that has been made 
B) a spontaneous breakthrough 
C) ideas mature and develop 
D) see differences between situations, phenomena, or events 
E) beliefs constituting right and wrong
F)choosing from several alternatives
G)assumes bounded rationality
H)new perspectives on existing ideas
I)require problem solving
J)doubt about a decision already made
K)decision rules available
L)lacks enough information
M)cannot deal with all the information
N)finding the answer to a question
O)usually the first stage in creative process
P)solution meets minimal requirements
Q)alternative action if unexpected disruption
R)persistence in an ineffective plan
S)innate belief about something
T)informal alliance of individuals or groups

Question 17

At the higher levels of the organization, programmed decisions are common.

Accepted Answer

A) True 
 B)False

Question 18

_____ is the extent to which a decision maker is willing to gamble when making a decision.

Accepted Answer

A) Individual ethics 
B) Risk propensity 
C) Individual stressors 
D) Organizational culture 
E) Leadership style 
A) Individual ethics 
B) Risk propensity 
C) Individual stressors 
D) Organizational culture 
E) Leadership style

Question 19

Post-decision dissonance refers to doubt about a choice already made.

Accepted Answer

A) True 
 B)False

Question 20

Match the following:
-divergent thinking

Accepted Answer

A) doubt about a choice that has been made 
B) a spontaneous breakthrough 
C) ideas mature and develop 
D) see differences between situations, phenomena, or events 
E) beliefs constituting right and wrong
F)choosing from several alternatives
G)assumes bounded rationality
H)new perspectives on existing ideas
I)require problem solving
J)doubt about a decision already made
K)decision rules available
L)lacks enough information
M)cannot deal with all the information
N)finding the answer to a question
O)usually the first stage in creative process
P)solution meets minimal requirements
Q)alternative action if unexpected disruption
R)persistence in an ineffective plan
S)innate belief about something
T)informal alliance of individuals or groups 
A) doubt about a choice that has been made 
B) a spontaneous breakthrough 
C) ideas mature and develop 
D) see differences between situations, phenomena, or events 
E) beliefs constituting right and wrong
F)choosing from several alternatives
G)assumes bounded rationality
H)new perspectives on existing ideas
I)require problem solving
J)doubt about a decision already made
K)decision rules available
L)lacks enough information
M)cannot deal with all the information
N)finding the answer to a question
O)usually the first stage in creative process
P)solution meets minimal requirements
Q)alternative action if unexpected disruption
R)persistence in an ineffective plan
S)innate belief about something
T)informal alliance of individuals or groups

What is the second step of the decision-making process, according to the rational decision-making approach?

The sales department at a local company determines that product A will moderately boost sales and have a shorter production schedule, so it is decided that this product will be manufactured and sold without considering other options. In choosing this product, the sales department is

The behavioral approach to decision-making is characterized by all of the following EXCEPT:

The creative process normally begins with a period of _____.

Discuss the different information conditions managers may encounter when making decisions. Which condition is ideal? Which condition is most common? How do managers deal with this condition?

Match the following: -coalition

Programmed decisions are most common at what level of the organization?

Verification is the final step in the creative process.

Describe, discuss, and give examples of the behavioral approach to decision-making.

Characteristics of nonprogrammed decisions include all but which of the following?

The last step in the rational decision-making process is

______ decisions often involve situations that occur often in a company.

A programmed decision occurs frequently enough for a(n) _______ to be developed.

Information conditions can be divided into conditions of uncertainty and risk.

Match the following: -decision-making

Match the following: -preparation

At the higher levels of the organization, programmed decisions are common.

_____ is the extent to which a decision maker is willing to gamble when making a decision.

Post-decision dissonance refers to doubt about a choice already made.

Match the following: -divergent thinking

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Conflict and Negotiation in Organizations

Organization Design

Organization Culture

Organization Change and Development

Filters

Exam 8: Decision Making and Problem Solving

What is the second step of the decision-making process, according to the rational decision-making approach?

The sales department at a local company determines that product A will moderately boost sales and have a shorter production schedule, so it is decided that this product will be manufactured and sold without considering other options. In choosing this product, the sales department is

The behavioral approach to decision-making is characterized by all of the following EXCEPT:

The creative process normally begins with a period of _____.

Discuss the different information conditions managers may encounter when making decisions. Which condition is ideal? Which condition is most common? How do managers deal with this condition?

Match the following: -coalition

Programmed decisions are most common at what level of the organization?

Verification is the final step in the creative process.

Describe, discuss, and give examples of the behavioral approach to decision-making.

Characteristics of nonprogrammed decisions include all but which of the following?

The last step in the rational decision-making process is

______ decisions often involve situations that occur often in a company.

A programmed decision occurs frequently enough for a(n) _______ to be developed.

Information conditions can be divided into conditions of uncertainty and risk.

Match the following: -decision-making

Match the following: -preparation

At the higher levels of the organization, programmed decisions are common.

_____ is the extent to which a decision maker is willing to gamble when making a decision.

Post-decision dissonance refers to doubt about a choice already made.

Match the following: -divergent thinking

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Conflict and Negotiation in Organizations

Organization Design

Organization Culture

Organization Change and Development

Filters