Question 1

In silo systems information is captured and re-entered several times and is not available in ________.

Accepted Answer

A)  batches 
B)  real-time 
C)  back-ups 
D)  hardcopy 
A)  batches 
B)  real-time 
C)  back-ups 
D)  hardcopy

Question 2

The evolution of Information Systems is often viewed as a(n) ________ change process in which technologies, human factors, organizational relationships and tasks change continuously.

Accepted Answer

A)  easy 
B)  automated 
C)  simplified 
D)  socio-technical 
A)  easy 
B)  automated 
C)  simplified 
D)  socio-technical

Question 3

What is a distributed architecture? Why is it used so much for integrated systems such as ERP?

Accepted Answer

The current systems being developed are

Question 4

Transaction processing systems are designed to support office workers.

Accepted Answer

A) True 
 B)False

Question 5

To avoid support and maintenance problems with the integrated system it is important to create a ________ IT help desk and support.

Accepted Answer

A)  strategic 
B)  business 
C)  centralized 
D)  network 
E)  distributed 
A)  strategic 
B)  business 
C)  centralized 
D)  network 
E)  distributed

Question 6

Systems integration means allowing access to a shared data resource by people from different ________ areas of the organization.

Accepted Answer

A)  functional 
B)  geographical 
C)  decisional 
D)  logical 
A)  functional 
B)  geographical 
C)  decisional 
D)  logical

Question 7

Today's information systems are based on a centralized architecture that allows sharing of applications and data resources between the end user and the server computers.

Accepted Answer

A) True 
 B)False

Question 8

Many benefits of integrated systems are ________ so they are difficult to quantify.

Accepted Answer

A)  financial 
B)  operational 
C)  intangible 
D)  decisional 
E)  tangible 
A)  financial 
B)  operational 
C)  intangible 
D)  decisional 
E)  tangible

Question 9

Business ________ reengineering involves changing the mindset of employees to do their tasks in a new way.

Accepted Answer

A)  software 
B)  system 
C)  process 
D)  task 
E)  function 
A)  software 
B)  system 
C)  process 
D)  task 
E)  function

Question 10

A distributed architecture is good for ERP systems because they are flexible and scalable.

Accepted Answer

A) True 
 B)False

Question 11

Silos will probably not prevent customer service representatives from accessing customer data payment records in real-time.

Accepted Answer

A) True 
 B)False

Question 12

Information systems that are used for generating reports for mid-level managers are known as:

Accepted Answer

A)  ESS. 
B)  DSS. 
C)  databases. 
D)  MIS. 
A)  ESS. 
B)  DSS. 
C)  databases. 
D)  MIS.

Question 13

A centralized computer architecture is based on using servers to share data and applications.

Accepted Answer

A) True 
 B)False

Question 14

The business process view flattens the organization structure from a matrix to a hierarchical structure.

Accepted Answer

A) True 
 B)False

Question 15

When organizations get large and complex sharing of information happens only at higher levels of management.

Accepted Answer

A) True 
 B)False

Question 16

To get employees to do their task in a new way, managers must get them to shift their focus from achieving ________ goals to organizational goals.

Accepted Answer

A)  procedural 
B)  departmental 
C)  functional 
D)  individual 
E)  practical 
A)  procedural 
B)  departmental 
C)  functional 
D)  individual 
E)  practical

Question 17

Describe three different limitations of integrating systems.

Accepted Answer

The initial implementation of integrated

Question 18

________ systems focus on individual tasks and/or functions rather than on a process and supporting team collaboration.

Accepted Answer

A)  Matrix 
B)  Vertical 
C)  Hierarchical 
D)  Silo 
A)  Matrix 
B)  Vertical 
C)  Hierarchical 
D)  Silo

Question 19

If there is a system failure or a major disaster it is crucial that a good ________ system for the integrated system be in place.

Accepted Answer

A)  hardware 
B)  backup and recovery 
C)  database 
D)  crisis management 
E)  electrical 
A)  hardware 
B)  backup and recovery 
C)  database 
D)  crisis management 
E)  electrical

Question 20

Briefly describe three different levels in an organization and the different categories of information systems that support them.

Accepted Answer

At the bottom of the organizational hier

In silo systems information is captured and re-entered several times and is not available in ________.

The evolution of Information Systems is often viewed as a(n) ________ change process in which technologies, human factors, organizational relationships and tasks change continuously.

What is a distributed architecture? Why is it used so much for integrated systems such as ERP?

Transaction processing systems are designed to support office workers.

To avoid support and maintenance problems with the integrated system it is important to create a ________ IT help desk and support.

Systems integration means allowing access to a shared data resource by people from different ________ areas of the organization.

Today's information systems are based on a centralized architecture that allows sharing of applications and data resources between the end user and the server computers.

Many benefits of integrated systems are ________ so they are difficult to quantify.

Business ________ reengineering involves changing the mindset of employees to do their tasks in a new way.

A distributed architecture is good for ERP systems because they are flexible and scalable.

Silos will probably not prevent customer service representatives from accessing customer data payment records in real-time.

Information systems that are used for generating reports for mid-level managers are known as:

A centralized computer architecture is based on using servers to share data and applications.

The business process view flattens the organization structure from a matrix to a hierarchical structure.

When organizations get large and complex sharing of information happens only at higher levels of management.

To get employees to do their task in a new way, managers must get them to shift their focus from achieving ________ goals to organizational goals.

Describe three different limitations of integrating systems.

________ systems focus on individual tasks and/or functions rather than on a process and supporting team collaboration.

If there is a system failure or a major disaster it is crucial that a good ________ system for the integrated system be in place.

Briefly describe three different levels in an organization and the different categories of information systems that support them.

Introduction to Enterprise Systems for Management

Enterprise Systems Architecture

Development Life Cycle

Implementation Strategies

Software and Vendor Selection

Operational and Post Implementation

Program and Project Management

Global, Ethics, and Security Management

Supply Chain Management

Customer Relationship Management

Organizational Change and Business Process Reengineering

Filters

Exam 2: Systems Integration

In silo systems information is captured and re-entered several times and is not available in ________.

The evolution of Information Systems is often viewed as a(n) ________ change process in which technologies, human factors, organizational relationships and tasks change continuously.

What is a distributed architecture? Why is it used so much for integrated systems such as ERP?

Transaction processing systems are designed to support office workers.

To avoid support and maintenance problems with the integrated system it is important to create a ________ IT help desk and support.

Systems integration means allowing access to a shared data resource by people from different ________ areas of the organization.

Today's information systems are based on a centralized architecture that allows sharing of applications and data resources between the end user and the server computers.

Many benefits of integrated systems are ________ so they are difficult to quantify.

Business ________ reengineering involves changing the mindset of employees to do their tasks in a new way.

A distributed architecture is good for ERP systems because they are flexible and scalable.

Silos will probably not prevent customer service representatives from accessing customer data payment records in real-time.

Information systems that are used for generating reports for mid-level managers are known as:

A centralized computer architecture is based on using servers to share data and applications.

The business process view flattens the organization structure from a matrix to a hierarchical structure.

When organizations get large and complex sharing of information happens only at higher levels of management.

To get employees to do their task in a new way, managers must get them to shift their focus from achieving ________ goals to organizational goals.

Describe three different limitations of integrating systems.

________ systems focus on individual tasks and/or functions rather than on a process and supporting team collaboration.

If there is a system failure or a major disaster it is crucial that a good ________ system for the integrated system be in place.

Briefly describe three different levels in an organization and the different categories of information systems that support them.

Introduction to Enterprise Systems for Management

Enterprise Systems Architecture

Development Life Cycle

Implementation Strategies

Software and Vendor Selection

Operational and Post Implementation

Program and Project Management

Global, Ethics, and Security Management

Supply Chain Management

Customer Relationship Management

Organizational Change and Business Process Reengineering

Filters