Question 1

Explain the differences among functional, divisional, matrix, and international organizational structures.

Accepted Answer

Most firms rely on one of four basic for

Question 2

Wilson Communication Devices manufactures walkie-talkies for use in a business environment, primarily in the industrial manufacturing industry. The walkie-talkies are small and lightweight and do not interfere with Wi-Fi or radio signals that the companies may use for other purposes. Wilson's walkie-talkies typically are used for communication between workers in high-noise environments, such as automobile manufacturing, welding shops, and construction sites. They can be used to talk or text, depending on the noise level, and also contain a feature that allows the worker to input information and store it for later use. In the business-to-business buying process, the buyer goes through a variety of steps before making a purchase. Included in these steps are identifying needs and vendors, evaluating vendors, and negotiating terms. Hollis, a salesman for Wilson, understands this process and provides a detailed pre-contract PowerPoint program for each company that he approaches. Which of the following statements, if true, would he not consider putting in his presentation?

Accepted Answer

A)  There is a variety of ways that Wilson walkie-talkies can be used to maximize the communications of the business, as well as reduce overhead by eliminating communication errors. 
B)  Next, I'll identify competitors' products and detail why Wilson walkie-talkies are superior. 
C)  I'm including here an audit report and licensing credentials for Wilson. 
D)  Shown here are a variety of ways that Wilson walkie-talkies can also be used in a home situation. 
E)  Displayed is a table detailing the cost per unit and how the unit costs decrease with order size. 
A)  There is a variety of ways that Wilson walkie-talkies can be used to maximize the communications of the business, as well as reduce overhead by eliminating communication errors. 
B)  Next, I'll identify competitors' products and detail why Wilson walkie-talkies are superior. 
C)  I'm including here an audit report and licensing credentials for Wilson. 
D)  Shown here are a variety of ways that Wilson walkie-talkies can also be used in a home situation. 
E)  Displayed is a table detailing the cost per unit and how the unit costs decrease with order size.

Question 3

The greater the ________, the wider the span of control is likely to be, while the greater the ________, the narrower the span of control is likely to be.

Accepted Answer

A)  complexity of the task; employees' abilities 
B)  the supervisor's managerial skills; interrelationship of the tasks 
C)  uniqueness of the task; routineness of the task 
D)  interrelationship of the tasks; the supervisor's managerial skills 
E)  complexity of the task; the supervisor's managerial skills 
A)  complexity of the task; employees' abilities 
B)  the supervisor's managerial skills; interrelationship of the tasks 
C)  uniqueness of the task; routineness of the task 
D)  interrelationship of the tasks; the supervisor's managerial skills 
E)  complexity of the task; the supervisor's managerial skills

Question 4

List the four basic forms of organizational structure.

Accepted Answer

Functional, division

Question 5

What is the purpose of organization charts?

Accepted Answer

A)  They portray the firm's structure and the relationship of employees within the organization. 
B)  They are a valuable tool for companies experiencing a large increase in research and development expenditures on new products. 
C)  They show the grouping of jobs into logical units. 
D)  They are used to plan marketing campaigns. 
E)  They determine which jobs need to be accomplished and who will perform them. 
A)  They portray the firm's structure and the relationship of employees within the organization. 
B)  They are a valuable tool for companies experiencing a large increase in research and development expenditures on new products. 
C)  They show the grouping of jobs into logical units. 
D)  They are used to plan marketing campaigns. 
E)  They determine which jobs need to be accomplished and who will perform them.

Question 6

The ________ is an informal communication network that runs through an organization.

Accepted Answer

A)  grapevine 
B)  intrapreneur 
C)  intranet 
D)  span of control 
E)  message centre 
A)  grapevine 
B)  intrapreneur 
C)  intranet 
D)  span of control 
E)  message centre

Question 7

Why do most businesses use organization charts?

Accepted Answer

Organization charts clarify st

Question 8

When musicians and singers at the New York Metropolitan Opera play poker during intermissions, this is an example of

Accepted Answer

A)  poor control by management. 
B)  informal groups. 
C)  the grapevine. 
D)  rumours. 
E)  unethical employee behaviour. 
A)  poor control by management. 
B)  informal groups. 
C)  the grapevine. 
D)  rumours. 
E)  unethical employee behaviour.

Question 9

What is a centralized organization?

Accepted Answer

In a centralized org

Question 10

What is a learning organization?

Accepted Answer

A learning organization works

Question 11

Which of the following is a disadvantage of informal communications?

Accepted Answer

A)  Managers can easily interrupt the flow of information which the employees may believe to be important. 
B)  Good news may spread very rapidly through the informal channel. 
C)  It flows through the chain of command. 
D)  Rumours and distorted or inaccurate information may be flowing through the grapevine at a fast rate. 
E)  Studies have shown that the rumours and gossip on the grapevine are almost always accurate. 
A)  Managers can easily interrupt the flow of information which the employees may believe to be important. 
B)  Good news may spread very rapidly through the informal channel. 
C)  It flows through the chain of command. 
D)  Rumours and distorted or inaccurate information may be flowing through the grapevine at a fast rate. 
E)  Studies have shown that the rumours and gossip on the grapevine are almost always accurate.

Question 12

At Ace Products, three vice-presidents report to the CEO, including the VP for Finance, the VP for Marketing, and the VP for Operations. What type of structure does Ace Products have?

Accepted Answer

A)  Divisional 
B)  Matrix 
C)  Regional 
D)  Functional 
E)  International 
A)  Divisional 
B)  Matrix 
C)  Regional 
D)  Functional 
E)  International

Question 13

Everyday social interactions among employees that transcend formal jobs and job interrelationships are called the

Accepted Answer

A)  informal organization. 
B)  formal organization. 
C)  process organization. 
D)  gossip structure. 
E)  production organization. 
A)  informal organization. 
B)  formal organization. 
C)  process organization. 
D)  gossip structure. 
E)  production organization.

Question 14

What is authority?

Accepted Answer

Authority is the pow

Question 15

Scott's management style is one where he gets his subordinates heavily involved in department activities. After assigning specific tasks, he follows up with them to be sure that they are completing the assigned activities. What is Scott's assigning of activities called?

Accepted Answer

A)  Authority 
B)  Responsibility 
C)  Accountability 
D)  Span of control 
E)  Delegation 
A)  Authority 
B)  Responsibility 
C)  Accountability 
D)  Span of control 
E)  Delegation

Question 16

Which of the following is correct with regard to the grapevine?

Accepted Answer

A)  Managers can eliminate the grapevine, but it takes a lot of time and effort to do so. 
B)  All things considered, it is best for the manager to ignore the grapevine because the accuracy of the information it carries is inconsistent and unpredictable. 
C)  The grapevine is an early warning system, so managers should pay attention to it. 
D)  Managers cannot have an influence on the information carried by the grapevine because it is controlled by the informal organization. 
E)  All of these are correct. 
A)  Managers can eliminate the grapevine, but it takes a lot of time and effort to do so. 
B)  All things considered, it is best for the manager to ignore the grapevine because the accuracy of the information it carries is inconsistent and unpredictable. 
C)  The grapevine is an early warning system, so managers should pay attention to it. 
D)  Managers cannot have an influence on the information carried by the grapevine because it is controlled by the informal organization. 
E)  All of these are correct.

Question 17

Which of the following is an advantage of customer departmentalization?

Accepted Answer

A)  Employees will make more money and have more job security. 
B)  Top managers can easily see how the production process is working. 
C)  Greater expertise can be developed when specialists of one function work together. 
D)  Top managers can determine when resources need to be changed because of increasing demand in a particular geographic area. 
E)  The business benefits from efficiencies and customers get better service. 
A)  Employees will make more money and have more job security. 
B)  Top managers can easily see how the production process is working. 
C)  Greater expertise can be developed when specialists of one function work together. 
D)  Top managers can determine when resources need to be changed because of increasing demand in a particular geographic area. 
E)  The business benefits from efficiencies and customers get better service.

Question 18

What are the advantages and disadvantages of departmentalization by geography?

Accepted Answer

It ensures quick, responsive r

Explain the differences among functional, divisional, matrix, and international organizational structures.

The greater the , the wider the span of control is likely to be, while the greater the , the narrower the span of control is likely to be.

List the four basic forms of organizational structure.

What is the purpose of organization charts?

The ________ is an informal communication network that runs through an organization.

Why do most businesses use organization charts?

When musicians and singers at the New York Metropolitan Opera play poker during intermissions, this is an example of

What is a centralized organization?

What is a learning organization?

Which of the following is a disadvantage of informal communications?

At Ace Products, three vice-presidents report to the CEO, including the VP for Finance, the VP for Marketing, and the VP for Operations. What type of structure does Ace Products have?

Everyday social interactions among employees that transcend formal jobs and job interrelationships are called the

What is authority?

Scott's management style is one where he gets his subordinates heavily involved in department activities. After assigning specific tasks, he follows up with them to be sure that they are completing the assigned activities. What is Scott's assigning of activities called?

Which of the following is correct with regard to the grapevine?

Which of the following is an advantage of customer departmentalization?

What are the advantages and disadvantages of departmentalization by geography?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating, Satisfying, and Leading Employees

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

Exam 7: Organizing the Business Enterprise

Explain the differences among functional, divisional, matrix, and international organizational structures.

The greater the ________, the wider the span of control is likely to be, while the greater the ________, the narrower the span of control is likely to be.

List the four basic forms of organizational structure.

What is the purpose of organization charts?

The ________ is an informal communication network that runs through an organization.

Why do most businesses use organization charts?

When musicians and singers at the New York Metropolitan Opera play poker during intermissions, this is an example of

What is a centralized organization?

What is a learning organization?

Which of the following is a disadvantage of informal communications?

At Ace Products, three vice-presidents report to the CEO, including the VP for Finance, the VP for Marketing, and the VP for Operations. What type of structure does Ace Products have?

Everyday social interactions among employees that transcend formal jobs and job interrelationships are called the

What is authority?

Scott's management style is one where he gets his subordinates heavily involved in department activities. After assigning specific tasks, he follows up with them to be sure that they are completing the assigned activities. What is Scott's assigning of activities called?

Which of the following is correct with regard to the grapevine?

Which of the following is an advantage of customer departmentalization?

What are the advantages and disadvantages of departmentalization by geography?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating, Satisfying, and Leading Employees

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

The greater the , the wider the span of control is likely to be, while the greater the , the narrower the span of control is likely to be.