Question 1

The process by which information is exchanged and understood by two or more people is the definition of communication.

Accepted Answer

A) True 
 B)False

Question 2

Most U.S. managers are excellent in their use of downward communication.

Accepted Answer

A) True 
 B)False

Question 3

Amy Holmes
One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.
-In selecting the best channel for complex communication, Amy suggests to select the richest channel possible. Characteristics that Amy suggests a manager should recognize include all of the following except:

Accepted Answer

A)  the channel's ability to handle multiple cues simultaneously. 
B)  the ability to facilitate rapid, two-way feedback. 
C)  the ability to establish a personal focus for the communication. 
D)  the ability to clarify and rapidly reduce communication stereotyping. 
E)  All of these are valid characteristics of channel richness. 
A)  the channel's ability to handle multiple cues simultaneously. 
B)  the ability to facilitate rapid, two-way feedback. 
C)  the ability to establish a personal focus for the communication. 
D)  the ability to clarify and rapidly reduce communication stereotyping. 
E)  All of these are valid characteristics of channel richness.

Question 4

Which of the following is the best advice for written communication that is highly important?

Accepted Answer

A)  Use technology channels to distribute the message 
B)  Use pretentious language 
C)  Keep it long 
D)  Use jargon 
E)  Get a second opinion 
A)  Use technology channels to distribute the message 
B)  Use pretentious language 
C)  Keep it long 
D)  Use jargon 
E)  Get a second opinion

Question 5

An informal, person-to-person communication network that is not officially sanctioned by the organization refers to the grapevine.

Accepted Answer

A) True 
 B)False

Question 6

Social media does not include blogs and wikis.

Accepted Answer

A) True 
 B)False

Question 7

YouTube is an example of a:

Accepted Answer

A)  wiki. 
B)  blog. 
C)  microblog. 
D)  content community. 
E)  virtual social world. 
A)  wiki. 
B)  blog. 
C)  microblog. 
D)  content community. 
E)  virtual social world.

Question 8

Which of the following communication channels should not be used when a permanent record is required?

Accepted Answer

A)  Telephone call 
B)  Memo 
C)  E-mail 
D)  Letter 
E)  Report 
A)  Telephone call 
B)  Memo 
C)  E-mail 
D)  Letter 
E)  Report

Question 9

One important factor that shapes a manager's selection of a communication channel is:

Accepted Answer

A)  the intelligence level of the employee. 
B)  the amount of information to be communicated. 
C)  the manager's preferred leadership style. 
D)  the relationship between the manager and employee. 
E)  all of these. 
A)  the intelligence level of the employee. 
B)  the amount of information to be communicated. 
C)  the manager's preferred leadership style. 
D)  the relationship between the manager and employee. 
E)  all of these.

Question 10

Characteristics of a good listener are someone who:

Accepted Answer

A)  asks questions, listens for facts, and fights distractions. 
B)  asks questions, paraphrases what is said, and listens to central themes. 
C)  shows interest, judges content, and has preconceptions. 
D)  listens between lines, starts to argue, and works hard. 
E)  shows interest, works hard, and tunes out if delivery is poor. 
A)  asks questions, listens for facts, and fights distractions. 
B)  asks questions, paraphrases what is said, and listens to central themes. 
C)  shows interest, judges content, and has preconceptions. 
D)  listens between lines, starts to argue, and works hard. 
E)  shows interest, works hard, and tunes out if delivery is poor.

Question 11

Information typically communicated upward includes all of the following except:

Accepted Answer

A)  problems and exceptions. 
B)  indoctrination. 
C)  suggestions for improvement. 
D)  financial and accounting information. 
E)  grievances and disputes. 
A)  problems and exceptions. 
B)  indoctrination. 
C)  suggestions for improvement. 
D)  financial and accounting information. 
E)  grievances and disputes.

Question 12

A(n) __________ is a communication structure in whichteam members freely communicate with one another and arrive at decisions together.

Accepted Answer

decentrali

Question 13

Channel richness is the:

Accepted Answer

A)  number of messages a channel can carry at one time. 
B)  speed in which messages can be carried. 
C)  amount of information that can be transmitted during a communication episode. 
D)  number of channels available at any one time. 
E)  profitability potential of a proposed channel. 
A)  number of messages a channel can carry at one time. 
B)  speed in which messages can be carried. 
C)  amount of information that can be transmitted during a communication episode. 
D)  number of channels available at any one time. 
E)  profitability potential of a proposed channel.

Question 14

A formal communication channel is a communication channel that flows within the chain of command.

Accepted Answer

A) True 
 B)False

Question 15

__________ is the amount of information that can be transmitted during a communication episode.

Accepted Answer

The answer of __________ is the amount of information that...

Question 16

A decentralized network is a communication structure in which team members freely communicate with one another and arrive at decisions together.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements/questions best illustrates communicating with candor?

Accepted Answer

A)  "You drive me crazy by leaving stacks of paper all over the place." 
B)  "I'm finding it hard to get our work done with all of these stacks of paper on the table." 
C)  "Why don't you clean up this mess you made?" 
D)  "Are you this messy at home?" 
E)  All of these illustrate communicating with candor. 
A)  "You drive me crazy by leaving stacks of paper all over the place." 
B)  "I'm finding it hard to get our work done with all of these stacks of paper on the table." 
C)  "Why don't you clean up this mess you made?" 
D)  "Are you this messy at home?" 
E)  All of these illustrate communicating with candor.

Question 18

All of the following are advantages of gossip in the organization except:

Accepted Answer

A)  it can effectively replace formal downward communication and be used as the organization's only source of information, especially during times of significant organizational change. 
B)  it is a "useful warning system" that helps managers learn about internal situations or events that might need their attention. 
C)  it moves information throughout the organization more rapidly than formal channels. 
D)  it may give marginalized employees an opportunity to have a voice. 
E)  it is a way employees relieve feelings of tension and anxiety. 
A)  it can effectively replace formal downward communication and be used as the organization's only source of information, especially during times of significant organizational change. 
B)  it is a "useful warning system" that helps managers learn about internal situations or events that might need their attention. 
C)  it moves information throughout the organization more rapidly than formal channels. 
D)  it may give marginalized employees an opportunity to have a voice. 
E)  it is a way employees relieve feelings of tension and anxiety.

Question 19

Impersonal written media, including flyers, bulletins, and standard computer reports, are the lowest in channel richness.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is a communication channel a manager might possibly use?

Accepted Answer

A)  Use social media 
B)  Make a telephone call 
C)  Send an e-mail 
D)  Have a face-to-face conversation 
E)  All of these 
A)  Use social media 
B)  Make a telephone call 
C)  Send an e-mail 
D)  Have a face-to-face conversation 
E)  All of these

The process by which information is exchanged and understood by two or more people is the definition of communication.

Most U.S. managers are excellent in their use of downward communication.

Which of the following is the best advice for written communication that is highly important?

An informal, person-to-person communication network that is not officially sanctioned by the organization refers to the grapevine.

Social media does not include blogs and wikis.

YouTube is an example of a:

Which of the following communication channels should not be used when a permanent record is required?

One important factor that shapes a manager's selection of a communication channel is:

Characteristics of a good listener are someone who:

Information typically communicated upward includes all of the following except:

A(n) __________ is a communication structure in whichteam members freely communicate with one another and arrive at decisions together.

Channel richness is the:

A formal communication channel is a communication channel that flows within the chain of command.

__________ is the amount of information that can be transmitted during a communication episode.

A decentralized network is a communication structure in which team members freely communicate with one another and arrive at decisions together.

Which of the following statements/questions best illustrates communicating with candor?

All of the following are advantages of gossip in the organization except:

Impersonal written media, including flyers, bulletins, and standard computer reports, are the lowest in channel richness.

Which of the following is a communication channel a manager might possibly use?

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start-Ups and New Ventures

Planning and Global Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Invidividual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters

Exam 17: Managing Communication

The process by which information is exchanged and understood by two or more people is the definition of communication.

Most U.S. managers are excellent in their use of downward communication.

Which of the following is the best advice for written communication that is highly important?

An informal, person-to-person communication network that is not officially sanctioned by the organization refers to the grapevine.

Social media does not include blogs and wikis.

YouTube is an example of a:

Which of the following communication channels should not be used when a permanent record is required?

One important factor that shapes a manager's selection of a communication channel is:

Characteristics of a good listener are someone who:

Information typically communicated upward includes all of the following except:

A(n) __________ is a communication structure in whichteam members freely communicate with one another and arrive at decisions together.

Channel richness is the:

A formal communication channel is a communication channel that flows within the chain of command.

__________ is the amount of information that can be transmitted during a communication episode.

A decentralized network is a communication structure in which team members freely communicate with one another and arrive at decisions together.

Which of the following statements/questions best illustrates communicating with candor?

All of the following are advantages of gossip in the organization except:

Impersonal written media, including flyers, bulletins, and standard computer reports, are the lowest in channel richness.

Which of the following is a communication channel a manager might possibly use?

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start-Ups and New Ventures

Planning and Global Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Invidividual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters