Exam 17: Managing Communication

Describe some gender differences in communication, and give suggestions on how using the different communication styles of men and women can help managers best communicate in their organization.

An individual's level of fear or anxiety associated with either real or anticipated communication is called communication apprehension.

The __________is the tangible formulation of the thought or idea sent to the receiver.

__________ coexist with formal channels within an organization but may skip hierarchical levels, cutting across vertical chains of command to connect virtually anyone in the organization.

__________ refers to messages sentthrough human actions and behavior rather than through words.

Good listeners exhibit all of the following characteristics except:

About 80 percent of communication occurs nonverbally.

Which of the following is not a formal communication channel?

Horizontal communication is the lateral or diagonal exchange of messages among peers or coworkers.

Though we may think of communication as a simple process, it is really quite complex. In a short essay, describe the key elements of the communication process in order. Then explain why communication errors sometimes occur

__________does not focus on a single receiver, uses limited information cues, and does not permit feedback.

Louise, a top-level manager at INF Inc., has the difficult task of informing 12 employees that they are about to be laid off. Which communication channel should Louise use to break the news?

__________ refers to people talking across boundaries and hierarchical levels about the team or organization's vision, critical strategical themes, and the values that help achieve important goals.

Many firms are using social media to listen to customers.

Jenna composes an e-mail from home to her boss to inform him that she will be late getting to work that day. The act of composing an e-mail involves which stage of the communication process?

__________exist(s) when an organization does not provide adequate upward, downward, and horizontal communication.

Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication.

__________ means sharing all types of information throughout the organization and across functional and hierarchical boundaries.

Managers spend at least _____ percent of every working day in direct communication with others.

Describe the concept of channel richness, specify the richest channel, and explain why it is so rich.