Question 1

When an e-mail system is installed as part of the communication system, what element of the communication process is changed?

Accepted Answer

A)  Channel 
B)  Message 
C)  Sender 
D)  Filter 
E)  Receiver 
A)  Channel 
B)  Message 
C)  Sender 
D)  Filter 
E)  Receiver

Question 2

The term social media covers a broad range of applications, including wikis, blogs, microblogs, content communities, social networking sites, and virtual social worlds.

Accepted Answer

A) True 
 B)False

Question 3

Define nonverbal communication, and briefly discuss its importance to communicating in organizations.

Accepted Answer

Nonverbal communication refers to messag

Question 4

A __________ refers to a communication structure in which team members freely communicate with one another and arrive at decisions together.

Accepted Answer

A)  decentralized network 
B)  centralized network 
C)  linear network 
D)  circular network 
E)  gossip structure 
A)  decentralized network 
B)  centralized network 
C)  linear network 
D)  circular network 
E)  gossip structure

Question 5

Women tend to be better than men at interpreting nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 6

Which communication channel would be most successful to inform managers of an impending company-wide layoff?

Accepted Answer

A)  Telephone conversation 
B)  Face-to-face discussion 
C)  Electronic media 
D)  Written media 
E)  None of these 
A)  Telephone conversation 
B)  Face-to-face discussion 
C)  Electronic media 
D)  Written media 
E)  None of these

Question 7

Managers gather information in the workplace through many different forums, some formal and some informal. In a short essay, assess the effectiveness of various personal communication channels compared with the primary forms of communication used in most traditional, vertically organized companies.

Accepted Answer

Personal, informal communication channel

Question 8

Briefly describe the communication process.

Accepted Answer

The communication process begins with th

Question 9

Which of the following is not a way to effectively communicate to persuade or influence others?

Accepted Answer

A)  Use multiple media to send important messages 
B)  Use "I statements" 
C)  Connect emotionally 
D)  Build goals on common ground 
E)  Establish credibility 
A)  Use multiple media to send important messages 
B)  Use "I statements" 
C)  Connect emotionally 
D)  Build goals on common ground 
E)  Establish credibility

Question 10

Keys to effective listening include all of the following except:

Accepted Answer

A)  resist distractions. 
B)  listen actively. 
C)  judge content, not delivery. 
D)  have preconceptions. 
E)  All of these are keys to effective listening. 
A)  resist distractions. 
B)  listen actively. 
C)  judge content, not delivery. 
D)  have preconceptions. 
E)  All of these are keys to effective listening.

Question 11

Communication is the process by which information is transmitted from the speaker to the listener.

Accepted Answer

A) True 
 B)False

Question 12

The most successful organizations are the ones whose managers keep the lines of communication open. In a short essay, describe some aspects and methods of communication that are crucial for organizational success and how a manager can use them effectively. Devise an example that illustrates your answer.

Accepted Answer

Knowing how to communicate effectively i

Question 13

Managers' communication is __________-directed, in that it directs everyone's attention toward the vision, values, and desired goals of the team or organization and influences people to act in a way that will help to achieve those goals.

Accepted Answer

A)  image 
B)  idea 
C)  purpose 
D)  communication 
E)  need 
A)  image 
B)  idea 
C)  purpose 
D)  communication 
E)  need

Question 14

Downward communication is usually used to communicate information about all of the following except:

Accepted Answer

A)  indoctrination. 
B)  procedures and practices. 
C)  performance feedback. 
D)  suggestions for improvement. 
E)  implementation of goals and strategies. 
A)  indoctrination. 
B)  procedures and practices. 
C)  performance feedback. 
D)  suggestions for improvement. 
E)  implementation of goals and strategies.

Question 15

Good listening requires a high degree of:

Accepted Answer

A)  empathy. 
B)  consciousness. 
C)  self-awareness. 
D)  analytical skills. 
E)  emotional intelligence. 
A)  empathy. 
B)  consciousness. 
C)  self-awareness. 
D)  analytical skills. 
E)  emotional intelligence.

Question 16

__________is the lateral or diagonal exchange of messages among peers or coworkers.

Accepted Answer

Horizontal

Question 17

A poor listener:

Accepted Answer

A)  skips over delivery errors. 
B)  pays attention only to ideas that conform to his or her own opinions. 
C)  listens to central themes. 
D)  lets the other person do most of the talking. 
E)  tolerates bad habits. 
A)  skips over delivery errors. 
B)  pays attention only to ideas that conform to his or her own opinions. 
C)  listens to central themes. 
D)  lets the other person do most of the talking. 
E)  tolerates bad habits.

Question 18

Highly successful salespeople spend __________ percentof a sales call letting the customer talk.

Accepted Answer

A)  15 to 20 
B)  25 to 35 
C)  40 to 50 
D)  60 to 70 
E)  over 90 
A)  15 to 20 
B)  25 to 35 
C)  40 to 50 
D)  60 to 70 
E)  over 90

Question 19

The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is:

Accepted Answer

A)  personal information. 
B)  vicious gossip. 
C)  business-related. 
D)  destructive because it is not accurate. 
E)  none of these. 
A)  personal information. 
B)  vicious gossip. 
C)  business-related. 
D)  destructive because it is not accurate. 
E)  none of these.

Question 20

If Silvia is the sender of a message, what elements of the communication process does she perform?

Accepted Answer

A)  Encodes and decodes the message 
B)  Decodes the message and provides feedback 
C)  Encodes the message and provides feedback 
D)  Decodes the message and selects the channel 
E)  Encodes the message and selects the channel 
A)  Encodes and decodes the message 
B)  Decodes the message and provides feedback 
C)  Encodes the message and provides feedback 
D)  Decodes the message and selects the channel 
E)  Encodes the message and selects the channel

When an e-mail system is installed as part of the communication system, what element of the communication process is changed?

The term social media covers a broad range of applications, including wikis, blogs, microblogs, content communities, social networking sites, and virtual social worlds.

Define nonverbal communication, and briefly discuss its importance to communicating in organizations.

A __________ refers to a communication structure in which team members freely communicate with one another and arrive at decisions together.

Women tend to be better than men at interpreting nonverbal communication.

Which communication channel would be most successful to inform managers of an impending company-wide layoff?

Managers gather information in the workplace through many different forums, some formal and some informal. In a short essay, assess the effectiveness of various personal communication channels compared with the primary forms of communication used in most traditional, vertically organized companies.

Briefly describe the communication process.

Which of the following is not a way to effectively communicate to persuade or influence others?

Keys to effective listening include all of the following except:

Communication is the process by which information is transmitted from the speaker to the listener.

Managers' communication is __________-directed, in that it directs everyone's attention toward the vision, values, and desired goals of the team or organization and influences people to act in a way that will help to achieve those goals.

Downward communication is usually used to communicate information about all of the following except:

Good listening requires a high degree of:

__________is the lateral or diagonal exchange of messages among peers or coworkers.

A poor listener:

Highly successful salespeople spend __________ percentof a sales call letting the customer talk.

The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is:

If Silvia is the sender of a message, what elements of the communication process does she perform?

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start-Ups and New Ventures

Planning and Global Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Invidividual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters

Exam 17: Managing Communication

When an e-mail system is installed as part of the communication system, what element of the communication process is changed?

The term social media covers a broad range of applications, including wikis, blogs, microblogs, content communities, social networking sites, and virtual social worlds.

Define nonverbal communication, and briefly discuss its importance to communicating in organizations.

A __________ refers to a communication structure in which team members freely communicate with one another and arrive at decisions together.

Women tend to be better than men at interpreting nonverbal communication.

Which communication channel would be most successful to inform managers of an impending company-wide layoff?

Managers gather information in the workplace through many different forums, some formal and some informal. In a short essay, assess the effectiveness of various personal communication channels compared with the primary forms of communication used in most traditional, vertically organized companies.

Briefly describe the communication process.

Which of the following is not a way to effectively communicate to persuade or influence others?

Keys to effective listening include all of the following except:

Communication is the process by which information is transmitted from the speaker to the listener.

Managers' communication is __________-directed, in that it directs everyone's attention toward the vision, values, and desired goals of the team or organization and influences people to act in a way that will help to achieve those goals.

Downward communication is usually used to communicate information about all of the following except:

Good listening requires a high degree of:

__________is the lateral or diagonal exchange of messages among peers or coworkers.

A poor listener:

Highly successful salespeople spend __________ percentof a sales call letting the customer talk.

The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is:

If Silvia is the sender of a message, what elements of the communication process does she perform?

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start-Ups and New Ventures

Planning and Global Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Invidividual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters