Question 1

Research shows that about 80 percent of grapevine communications pertain to personal gossip rather than business-related topics.

Accepted Answer

A) True 
 B)False

Question 2

Selina is meeting with her subordinate, Mike, for his annual performance review. At the end of the review, Mike tells Selina that he is confused about some things she said. By asking Selina to explain certain things in more detail, Mike is engaging in which component of the communication process?

Accepted Answer

A)  Selecting a channel 
B)  Sifting through noise 
C)  Providing feedback 
D)  Encoding the message 
E)  Decoding the message 
A)  Selecting a channel 
B)  Sifting through noise 
C)  Providing feedback 
D)  Encoding the message 
E)  Decoding the message

Question 3

__________and __________are potential sources for communication errors, because individual differences, knowledge, values, attitudes, and background act as filters.

Accepted Answer

A)  Encoding; the channel 
B)  Encoding; "noise" 
C)  Decoding; the channel 
D)  Decoding; encoding 
E)  Decoding; "noise" 
A)  Encoding; the channel 
B)  Encoding; "noise" 
C)  Decoding; the channel 
D)  Decoding; encoding 
E)  Decoding; "noise"

Question 4

The choice of a communication channel can convey a symbolic meaning to the receiver.

Accepted Answer

A) True 
 B)False

Question 5

Communication is the process by which information is:

Accepted Answer

A)  shared. 
B)  exchanged and understood by two or more people, usually with the intent to influence or motivate behavior. 
C)  received. 
D)  transmitted to others. 
E)  stored. 
A)  shared. 
B)  exchanged and understood by two or more people, usually with the intent to influence or motivate behavior. 
C)  received. 
D)  transmitted to others. 
E)  stored.

Question 6

Routine messages tend to be simple and straightforward, such as conveying data or statistics.

Accepted Answer

A) True 
 B)False

Question 7

The sender __________ the idea by selecting symbols with which to compose a message and selecting a communication channel; the receiver __________ the symbols to interpret the meaning of the message.

Accepted Answer

The answer of The sender __________ the idea by selecting...

Question 8

Research has shown that a culture of __________ communication offers many benefits to an organization and its employees, including higher productivity, better decision making, and lower turnover rates.

Accepted Answer

A)  downward 
B)  formal 
C)  closed 
D)  horizontal 
E)  open 
A)  downward 
B)  formal 
C)  closed 
D)  horizontal 
E)  open

Question 9

__________ isthe amount of information that can be transmitted during a communication episode.

Accepted Answer

A)  Channel richness 
B)  Communication load 
C)  Encoding 
D)  Upward communication 
E)  Feedback 
A)  Channel richness 
B)  Communication load 
C)  Encoding 
D)  Upward communication 
E)  Feedback

Question 10

Which of the following statements about social media is true?

Accepted Answer

A)  Most companies use social media for communicating with customers and enhancing employee collaboration. 
B)  Companies have been slow to embrace social media. 
C)  The term social media includes wikis, blogs, and e-commerce sites. 
D)  Social media has boosted U.S. productivity significantly. 
E)  All of these statements about social media are true. 
A)  Most companies use social media for communicating with customers and enhancing employee collaboration. 
B)  Companies have been slow to embrace social media. 
C)  The term social media includes wikis, blogs, and e-commerce sites. 
D)  Social media has boosted U.S. productivity significantly. 
E)  All of these statements about social media are true.

Question 11

To send a message, the sender encodes a thought or idea by selecting symbols with which to compose the message and then selects a communication channel.

Accepted Answer

A) True 
 B)False

Question 12

Face-to-face discussion is the richest communication channel because it permits direct experience, multiple information cues, immediate feedback, and personal focus.

Accepted Answer

A) True 
 B)False

Question 13

Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships with individuals outside of his department, in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?

Accepted Answer

A)  Informal channel of communication 
B)  Personal communication network 
C)  Organizational grapevine 
D)  Focus group 
E)  Career pathway team 
A)  Informal channel of communication 
B)  Personal communication network 
C)  Organizational grapevine 
D)  Focus group 
E)  Career pathway team

Question 14

Nonverbal communication refers to messages sent through human actions and behavior rather than through words.

Accepted Answer

A) True 
 B)False

Question 15

Research indicates that within _____ hours, most people retain only _____ percent of what they've heard.

Accepted Answer

A)  24; 10 
B)  24; 25 
C)  48; 20 
D)  48; 25 
E)  72; 10 
A)  24; 10 
B)  24; 25 
C)  48; 20 
D)  48; 25 
E)  72; 10

Question 16

List the three formal communication channels found in organizations.

Accepted Answer

Upward communication

Question 17

E-mail is the best channel for communication when a manager is angry.

Accepted Answer

A) True 
 B)False

Question 18

Managers use different methods to communicate, depending on the purpose of the communication and the audience.

Accepted Answer

A) True 
 B)False

Question 19

Most executives now recognize that important information flows from the:

Accepted Answer

A)  top down. 
B)  bottom up. 
C)  diagonal level. 
D)  horizontal level to the diagonal level. 
E)  internal to the external. 
A)  top down. 
B)  bottom up. 
C)  diagonal level. 
D)  horizontal level to the diagonal level. 
E)  internal to the external.

Question 20

Electronic messages, such as e-mail and instant messaging, are lower in channel richness than written letters and memos.

Accepted Answer

A) True 
 B)False

Research shows that about 80 percent of grapevine communications pertain to personal gossip rather than business-related topics.

Selina is meeting with her subordinate, Mike, for his annual performance review. At the end of the review, Mike tells Selina that he is confused about some things she said. By asking Selina to explain certain things in more detail, Mike is engaging in which component of the communication process?

and are potential sources for communication errors, because individual differences, knowledge, values, attitudes, and background act as filters.

The choice of a communication channel can convey a symbolic meaning to the receiver.

Communication is the process by which information is:

Routine messages tend to be simple and straightforward, such as conveying data or statistics.

The sender the idea by selecting symbols with which to compose a message and selecting a communication channel; the receiver the symbols to interpret the meaning of the message.

Research has shown that a culture of __________ communication offers many benefits to an organization and its employees, including higher productivity, better decision making, and lower turnover rates.

__________ isthe amount of information that can be transmitted during a communication episode.

Which of the following statements about social media is true?

To send a message, the sender encodes a thought or idea by selecting symbols with which to compose the message and then selects a communication channel.

Face-to-face discussion is the richest communication channel because it permits direct experience, multiple information cues, immediate feedback, and personal focus.

Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships with individuals outside of his department, in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?

Nonverbal communication refers to messages sent through human actions and behavior rather than through words.

Research indicates that within _ hours, most people retain only _ percent of what they've heard.

List the three formal communication channels found in organizations.

E-mail is the best channel for communication when a manager is angry.

Managers use different methods to communicate, depending on the purpose of the communication and the audience.

Most executives now recognize that important information flows from the:

Electronic messages, such as e-mail and instant messaging, are lower in channel richness than written letters and memos.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start-Ups and New Ventures

Planning and Global Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Invidividual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters

Exam 17: Managing Communication

Research shows that about 80 percent of grapevine communications pertain to personal gossip rather than business-related topics.

Selina is meeting with her subordinate, Mike, for his annual performance review. At the end of the review, Mike tells Selina that he is confused about some things she said. By asking Selina to explain certain things in more detail, Mike is engaging in which component of the communication process?

__________and __________are potential sources for communication errors, because individual differences, knowledge, values, attitudes, and background act as filters.

The choice of a communication channel can convey a symbolic meaning to the receiver.

Communication is the process by which information is:

Routine messages tend to be simple and straightforward, such as conveying data or statistics.

The sender __________ the idea by selecting symbols with which to compose a message and selecting a communication channel; the receiver __________ the symbols to interpret the meaning of the message.

Research has shown that a culture of __________ communication offers many benefits to an organization and its employees, including higher productivity, better decision making, and lower turnover rates.

__________ isthe amount of information that can be transmitted during a communication episode.

Which of the following statements about social media is true?

To send a message, the sender encodes a thought or idea by selecting symbols with which to compose the message and then selects a communication channel.

Face-to-face discussion is the richest communication channel because it permits direct experience, multiple information cues, immediate feedback, and personal focus.

Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships with individuals outside of his department, in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?

Nonverbal communication refers to messages sent through human actions and behavior rather than through words.

Research indicates that within _____ hours, most people retain only _____ percent of what they've heard.

List the three formal communication channels found in organizations.

E-mail is the best channel for communication when a manager is angry.

Managers use different methods to communicate, depending on the purpose of the communication and the audience.

Most executives now recognize that important information flows from the:

Electronic messages, such as e-mail and instant messaging, are lower in channel richness than written letters and memos.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start-Ups and New Ventures

Planning and Global Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Invidividual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters

and are potential sources for communication errors, because individual differences, knowledge, values, attitudes, and background act as filters.

The sender the idea by selecting symbols with which to compose a message and selecting a communication channel; the receiver the symbols to interpret the meaning of the message.

Research indicates that within _ hours, most people retain only _ percent of what they've heard.