Exam 17: Managing Communication

What is downward communication, and what are five topics generally included with downward communication?

Managers spend 80 percent of every working day doing desk work.

So far, social media hasn't boosted U.S. productivity significantly.

Many companies are embracing social media in workplace communication. If you were the manager of a department that encompassed about 35 people, what type of social media tool would you choose to use to improve workplace communication? How would you want employees to use it? What benefits would the employees and the organization derive from this new approach?

__________refers to a group of Internet-based applications that allow the creation and exchange of user-generated content.

Formal __________includes messages that flow from the lower to the higher levels of the organization's hierarchy.

List the three categories of horizontal communication.

Which of the following is a disadvantage of letters and memos?

Amy Holmes One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively. -Amy believes that successful managers solicit and respond to upward communication. Information that can be expected with upward communication includes all of the following except:

In reality, communication is simple and natural; however, many people tend to make it more complex than it really is.

Open communication means sharing all types of information throughout the organization, across functional and hierarchical boundaries.

__________ istypically ambiguous, concerns novel events, and involves great potential for misunderstanding.

List the five types of information conveyed in upward communication.

Listening is about_____ percentof effective communication.

__________involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

__________ is an individual's level of fear or anxiety associated with interpersonal communication.

The __________is an informal, person-to-person communication network that is not officially sanctioned by the organization.

Which of the following links employees in all directions, ranging from the CEO through middle management, support staff, and line employees?

Messages that convey data or statistics or simply put into words what managers already agree on and understand are referred to as __________ messages.

Typical topics encompassed by upward communication include motivation and indoctrination, performance feedback, and goals and strategies.