Question 1

__________typically are ambiguous, concern novel events, and involve great potential for misunderstanding.

Accepted Answer

The answer of __________typically are ambiguous, concern novel events, and...

Question 2

Examples of nonverbal communication include all of the following except:

Accepted Answer

A)  posture. 
B)  facial expression. 
C)  voice. 
D)  a written memo. 
E)  dress. 
A)  posture. 
B)  facial expression. 
C)  voice. 
D)  a written memo. 
E)  dress.

Question 3

By selecting rich channels, managers can communicate nonroutine messages effectively.

Accepted Answer

A) True 
 B)False

Question 4

In a decentralized network, team members must communicate through one individual to solve problems or make decisions.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following has the lowest channel richness?

Accepted Answer

A)  E-mail 
B)  Bulletin 
C)  Face-to-face communication 
D)  Telephone 
E)  Memo 
A)  E-mail 
B)  Bulletin 
C)  Face-to-face communication 
D)  Telephone 
E)  Memo

Question 6

During breaks at work, Albert and Daphne talk occasionally about the problems that they are working on at work, in hopes that they can help each other out. This is an example of what type of organizational communication?

Accepted Answer

A)  Virtual communication 
B)  Decentralized communication 
C)  Horizontal communication 
D)  Downward communication 
E)  Upward communication 
A)  Virtual communication 
B)  Decentralized communication 
C)  Horizontal communication 
D)  Downward communication 
E)  Upward communication

Question 7

Describe the difference between centralized networks and decentralized networks.

Accepted Answer

A centralized network is a communication

Question 8

The term __________is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."

Accepted Answer

A)  leadership trepidation 
B)  public consternation 
C)  anticipation nervousness 
D)  communication medium 
E)  communication apprehension 
A)  leadership trepidation 
B)  public consternation 
C)  anticipation nervousness 
D)  communication medium 
E)  communication apprehension

Question 9

Managers facilitate strategic conversations by using open communication, actively listening to others, asking questions, and using feedback for learning and change.

Accepted Answer

A) True 
 B)False

Question 10

In most organizations, personal communication channels are the primary way information spreads and work gets accomplished.

Accepted Answer

A) True 
 B)False

Question 11

__________refers to messages sent through human actions and behaviors rather than through words.

Accepted Answer

Nonverbal

Question 12

Research has shown that communication channels differ in their capacity to convey data.

Accepted Answer

A) True 
 B)False

Question 13

The receiver __________the symbols to interpret the meaning of the message.

Accepted Answer

A)  encodes 
B)  transmits 
C)  decodes 
D)  responds to 
E)  must ignore 
A)  encodes 
B)  transmits 
C)  decodes 
D)  responds to 
E)  must ignore

Question 14

Which of the following has the purpose of requesting support and coordinating activities?

Accepted Answer

A)  Downward communication 
B)  Upward communication 
C)  Feedback 
D)  Horizontal communication 
E)  None of these 
A)  Downward communication 
B)  Upward communication 
C)  Feedback 
D)  Horizontal communication 
E)  None of these

Question 15

__________ refers to acquiringand cultivating personal relationships that cross departmental, hierarchical, and even organizational boundaries.

Accepted Answer

A)  Personal networking 
B)  Gossip 
C)  Fundraising 
D)  Network nurturing 
E)  None of these 
A)  Personal networking 
B)  Gossip 
C)  Fundraising 
D)  Network nurturing 
E)  None of these

Question 16

A good listener is passive and laid back.

Accepted Answer

A) True 
 B)False

Question 17

For most women, talk is primarily a means to preserve independence and negotiate and maintain status in a hierarchy.

Accepted Answer

A) True 
 B)False

Question 18

A(n) __________is a communication structure in which team members communicate through a single individual to solve problems or make decisions.

Accepted Answer

The answer of A(n) __________is a communication structure in which...

Question 19

Three important types of personal communication channels are personal networks, the grapevine, and nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 20

Redundant communications involves sending the same message using different channels.

Accepted Answer

A) True 
 B)False

__________typically are ambiguous, concern novel events, and involve great potential for misunderstanding.

Examples of nonverbal communication include all of the following except:

By selecting rich channels, managers can communicate nonroutine messages effectively.

In a decentralized network, team members must communicate through one individual to solve problems or make decisions.

Which of the following has the lowest channel richness?

During breaks at work, Albert and Daphne talk occasionally about the problems that they are working on at work, in hopes that they can help each other out. This is an example of what type of organizational communication?

Describe the difference between centralized networks and decentralized networks.

The term __________is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."

Managers facilitate strategic conversations by using open communication, actively listening to others, asking questions, and using feedback for learning and change.

In most organizations, personal communication channels are the primary way information spreads and work gets accomplished.

__________refers to messages sent through human actions and behaviors rather than through words.

Research has shown that communication channels differ in their capacity to convey data.

The receiver __________the symbols to interpret the meaning of the message.

Which of the following has the purpose of requesting support and coordinating activities?

__________ refers to acquiringand cultivating personal relationships that cross departmental, hierarchical, and even organizational boundaries.

A good listener is passive and laid back.

For most women, talk is primarily a means to preserve independence and negotiate and maintain status in a hierarchy.

A(n) __________is a communication structure in which team members communicate through a single individual to solve problems or make decisions.

Three important types of personal communication channels are personal networks, the grapevine, and nonverbal communication.

Redundant communications involves sending the same message using different channels.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start-Ups and New Ventures

Planning and Global Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Invidividual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters

Exam 17: Managing Communication

__________typically are ambiguous, concern novel events, and involve great potential for misunderstanding.

Examples of nonverbal communication include all of the following except:

By selecting rich channels, managers can communicate nonroutine messages effectively.

In a decentralized network, team members must communicate through one individual to solve problems or make decisions.

Which of the following has the lowest channel richness?

During breaks at work, Albert and Daphne talk occasionally about the problems that they are working on at work, in hopes that they can help each other out. This is an example of what type of organizational communication?

Describe the difference between centralized networks and decentralized networks.

The term __________is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."

Managers facilitate strategic conversations by using open communication, actively listening to others, asking questions, and using feedback for learning and change.

In most organizations, personal communication channels are the primary way information spreads and work gets accomplished.

__________refers to messages sent through human actions and behaviors rather than through words.

Research has shown that communication channels differ in their capacity to convey data.

The receiver __________the symbols to interpret the meaning of the message.

Which of the following has the purpose of requesting support and coordinating activities?

__________ refers to acquiringand cultivating personal relationships that cross departmental, hierarchical, and even organizational boundaries.

A good listener is passive and laid back.

For most women, talk is primarily a means to preserve independence and negotiate and maintain status in a hierarchy.

A(n) __________is a communication structure in which team members communicate through a single individual to solve problems or make decisions.

Three important types of personal communication channels are personal networks, the grapevine, and nonverbal communication.

Redundant communications involves sending the same message using different channels.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start-Ups and New Ventures

Planning and Global Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Invidividual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters