Question 1

When planning the delivery of a "bad news" message, you should first consider whether you can reframe the message by focusing on a positive aspect of the situation.

Accepted Answer

A) True 
 B)False  True

Question 2

An appeal that uses facts and statistics is called

Accepted Answer

A)  Ethos or an ethical appeal 
B)  Logos or a logical appeal 
C)  Pathos or an emotional appeal 
D)  Telos or an existential appeal 
A)  Ethos or an ethical appeal 
B)  Logos or a logical appeal 
C)  Pathos or an emotional appeal 
D)  Telos or an existential appeal B

Question 3

Bulleted lists should be used

Accepted Answer

A)  As a forecasting device for information that will be further elaborated upon in subsequent paragraphs. 
B)  To provide as much of a business message as possible since they are easy to skim. 
C)  For information that is to be used sequentially as in a series of steps or instructions. 
D)  To deliver a persuasive message. 
A)  As a forecasting device for information that will be further elaborated upon in subsequent paragraphs. 
B)  To provide as much of a business message as possible since they are easy to skim. 
C)  For information that is to be used sequentially as in a series of steps or instructions. 
D)  To deliver a persuasive message. A

Question 4

If you provide headings in a written message, it is not necessary to also include topic sentences at the beginning of each paragraph, since we all read the same way.

Accepted Answer

A) True 
 B)False

Question 5

In terms of tone, business messages should be at worst neutral.

Accepted Answer

A) True 
 B)False

Question 6

When organizing a persuasive message to a resistant or hostile audience, you should use all of the following steps, EXCEPT:

Accepted Answer

A)  Immediately state your proposed solution or idea 
B)  Include a plan for implementation of your proposed idea 
C)  Eliminate your audience's objections 
D)  Demonstrate the need for change 
A)  Immediately state your proposed solution or idea 
B)  Include a plan for implementation of your proposed idea 
C)  Eliminate your audience's objections 
D)  Demonstrate the need for change

Question 7

When writing email messages, you should

Accepted Answer

A)  Worry little about grammatical correctness since they are expected in routine messages. 
B)  Use all capital letters since these are faster to type. 
C)  Pay little attention to tone, since email is conversational. 
D)  Provide a specific and informative subject line intended to gain the attention of your audience. 
A)  Worry little about grammatical correctness since they are expected in routine messages. 
B)  Use all capital letters since these are faster to type. 
C)  Pay little attention to tone, since email is conversational. 
D)  Provide a specific and informative subject line intended to gain the attention of your audience.

Question 8

Forecasting refers to the logical flow of ideas both throughout the message and within its subsections or paragraphs.

Accepted Answer

A) True 
 B)False

Question 9

When applying for a job, you should consider what your competitors offer and show that you are as well or better qualified.

Accepted Answer

A) True 
 B)False

Question 10

All of the following are examples of claims, EXCEPT:

Accepted Answer

A)  Thirty-three percent of Americans approve of the President's performance this term. 
B)  Americans are concerned about the ethics of CEOs. 
C)  You could have performed this task better. 
D)  I am well qualified for this position. 
A)  Thirty-three percent of Americans approve of the President's performance this term. 
B)  Americans are concerned about the ethics of CEOs. 
C)  You could have performed this task better. 
D)  I am well qualified for this position.

Question 11

Poorly organized messages can send all of the messages about the writer, EXCEPT

Accepted Answer

A)  He or she is a poor thinker 
B)  He or she is too lazy to write a clearer message 
C)  He or she uses exhibits excellent analytical skills 
D)  He or she is unaware of or insensitive to the needs of his or her audience 
A)  He or she is a poor thinker 
B)  He or she is too lazy to write a clearer message 
C)  He or she uses exhibits excellent analytical skills 
D)  He or she is unaware of or insensitive to the needs of his or her audience

Question 12

It isn't necessary to provide introductions in written messages written for business audiences since they don't have time to read them.

Accepted Answer

A) True 
 B)False

Question 13

One of the easiest ways to make a logical appeal is to cite authorities on a particular subject.

Accepted Answer

A) True 
 B)False

Question 14

List the four types of mechanical errors in the order of their significance and give examples of each.

Accepted Answer

1) Disruptive errors may interfere with

Question 15

Three common types of conclusions are

Accepted Answer

A)  Goodwill, summary, and sales or call to action 
B)  Informative, persuasive, and bad news 
C)  Informative, summary, and persuasive 
D)  Summary, persuasive and bad news 
A)  Goodwill, summary, and sales or call to action 
B)  Informative, persuasive, and bad news 
C)  Informative, summary, and persuasive 
D)  Summary, persuasive and bad news

Question 16

Identify three important skills for a professional position for which you might potentially apply. Then provide evidence intended to show that you have those skills.

Accepted Answer

Students should identify three important

Question 17

List the steps in the AIDA approach and explain how you might use them to persuade an audience. Identify the audience and specific purpose of your message.

Accepted Answer

Student responses should list

Question 18

A television commercial that shows young people enjoying a day at the beach in their SUV is an example of the use of the ___________appeal.

Accepted Answer

A)  Ethical 
B)  Logical 
C)  Emotional 
D)  Existential 
A)  Ethical 
B)  Logical 
C)  Emotional 
D)  Existential

Question 19

Even when writing short, routine email messages, it is a good idea to include a goodwill close.

Accepted Answer

A) True 
 B)False

Question 20

Chunking provides all of the following benefits, EXCEPT:

Accepted Answer

A)  Makes a document look easier to skim 
B)  Makes a document look easier to read generally 
C)  Makes a document more pleasing aesthetically 
D)  Makes a document easier to write 
A)  Makes a document look easier to skim 
B)  Makes a document look easier to read generally 
C)  Makes a document more pleasing aesthetically 
D)  Makes a document easier to write

When planning the delivery of a "bad news" message, you should first consider whether you can reframe the message by focusing on a positive aspect of the situation.

An appeal that uses facts and statistics is called

Bulleted lists should be used

If you provide headings in a written message, it is not necessary to also include topic sentences at the beginning of each paragraph, since we all read the same way.

In terms of tone, business messages should be at worst neutral.

When organizing a persuasive message to a resistant or hostile audience, you should use all of the following steps, EXCEPT:

When writing email messages, you should

Forecasting refers to the logical flow of ideas both throughout the message and within its subsections or paragraphs.

When applying for a job, you should consider what your competitors offer and show that you are as well or better qualified.

All of the following are examples of claims, EXCEPT:

Poorly organized messages can send all of the messages about the writer, EXCEPT

It isn't necessary to provide introductions in written messages written for business audiences since they don't have time to read them.

One of the easiest ways to make a logical appeal is to cite authorities on a particular subject.

List the four types of mechanical errors in the order of their significance and give examples of each.

Three common types of conclusions are

Identify three important skills for a professional position for which you might potentially apply. Then provide evidence intended to show that you have those skills.

List the steps in the AIDA approach and explain how you might use them to persuade an audience. Identify the audience and specific purpose of your message.

A television commercial that shows young people enjoying a day at the beach in their SUV is an example of the use of the ___________appeal.

Even when writing short, routine email messages, it is a good idea to include a goodwill close.

Chunking provides all of the following benefits, EXCEPT:

What Is Strategic Communication

Foundations of Communication

Step One: Identify the Purposes of Communication

Step Two: Analyze the Audience

Steps Three and Four: Consider the Context and Select a Channel of Communication

Communicating in Oral Presentations

Preparing Employment Messages

Communicating With Employees

Communicating in and Leading Groups and Teams

Strategic Organizational Communication

Filters

Exam 6: Communicating in Writing

When planning the delivery of a "bad news" message, you should first consider whether you can reframe the message by focusing on a positive aspect of the situation.

An appeal that uses facts and statistics is called

Bulleted lists should be used

If you provide headings in a written message, it is not necessary to also include topic sentences at the beginning of each paragraph, since we all read the same way.

In terms of tone, business messages should be at worst neutral.

When organizing a persuasive message to a resistant or hostile audience, you should use all of the following steps, EXCEPT:

When writing email messages, you should

Forecasting refers to the logical flow of ideas both throughout the message and within its subsections or paragraphs.

When applying for a job, you should consider what your competitors offer and show that you are as well or better qualified.

All of the following are examples of claims, EXCEPT:

Poorly organized messages can send all of the messages about the writer, EXCEPT

It isn't necessary to provide introductions in written messages written for business audiences since they don't have time to read them.

One of the easiest ways to make a logical appeal is to cite authorities on a particular subject.

List the four types of mechanical errors in the order of their significance and give examples of each.

Three common types of conclusions are

Identify three important skills for a professional position for which you might potentially apply. Then provide evidence intended to show that you have those skills.

List the steps in the AIDA approach and explain how you might use them to persuade an audience. Identify the audience and specific purpose of your message.

A television commercial that shows young people enjoying a day at the beach in their SUV is an example of the use of the ___________appeal.

Even when writing short, routine email messages, it is a good idea to include a goodwill close.

Chunking provides all of the following benefits, EXCEPT:

What Is Strategic Communication

Foundations of Communication

Step One: Identify the Purposes of Communication

Step Two: Analyze the Audience

Steps Three and Four: Consider the Context and Select a Channel of Communication

Communicating in Oral Presentations

Preparing Employment Messages

Communicating With Employees

Communicating in and Leading Groups and Teams

Strategic Organizational Communication

Filters