Exam 3: Step One: Identify the Purposes of Communication

List the factors that help build credibility and provide examples of how you might use each to build your own credibility. How can credibility help you to attain your career goals?

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(Essay)

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Question 1

Correct Answer:

Verified

Student responses should discuss each of the four factors that can contribute to credibility--expertise and competence, personal ethics and integrity, control of emotions, and the development and maintenance of a professional image-and provide examples of how they could use each to develop their own credibility. They should also discuss why establishing credibility can help them to achieve their communication goals.

In the business world, almost all communication is persuasive.

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(True/False)

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Question 2

Correct Answer:

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True

Advocacy, or the process of championing ideas, proposals, actions, or people to those above you in an organization, involves all of the following steps, EXCEPT:

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(Multiple Choice)

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Question 3

Correct Answer:

Verified

People do not respond well to negative, threatening, or punishing strategies to gain compliance.

(True/False)

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Question 4

Tactics, such as arguing without support, using persistence and repetition, threatening, and manipulation, were found to be effective when used by subordinates who were attempting to influence their supervisors.

(True/False)

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Question 5

Entertainment is highly emphasized in communication for business purposes.

(True/False)

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Question 6

____________________is the power that a person has to affect other people's thinking or actions.

(Multiple Choice)

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Question 7

Factors that help to build credibility include expertise and competence, personal ethics and integrity, control of emotions, and the development and maintenance of a professional image.

(True/False)

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Question 8

The four dimensions of interpersonal dominance include all of the following, EXCEPT

(Multiple Choice)

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Question 9

People who are more sensitive to others and who are more adaptive are more likely to engage in further attempts to influence when resistance is met.

(True/False)

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Question 10

In the examples below, all are cases in which an individual is primarily communicating to inform, EXCEPT:

(Multiple Choice)

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Question 11

Trust is the ability to adhere to a strong set of moral or ethical principles regardless of the situation or the pressures that come to bear.

(True/False)

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Question 12

An employee criticizes the boss's "pet" development program in a meeting and is fired on the spot for her remarks. This is an example of _________communication.

(Multiple Choice)

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Question 13

Assertive communication behaviors include those perceived as hurtfully expressive, self-promoting, and assuming control over the choices of others.

(True/False)

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Question 14

Name the two steps that might be involved in the active participation required of senders and receivers who take responsibility for the quality and ethicality of their communication and briefly explain them.

(Essay)

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Question 15

Conger's model of persuasion includes all of the following steps, EXCEPT:

(Multiple Choice)

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Question 16

_______________________ is the ability to understand other people: what motivates them, how they work, how to work cooperatively with them.

(Multiple Choice)

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Question 17

List the three types of interpersonal communication styles and briefly explain each.

(Essay)

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Question 18

Name three types of unethical messages proposed by Redding and provide an example of each.

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Question 19

According to Conger, people with high credibility on the relationship side have demonstrated that they have all of the following characteristics, EXCEPT:

(Multiple Choice)

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Question 20

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List the factors that help build credibility and provide examples of how you might use each to build your own credibility. How can credibility help you to attain your career goals?

In the business world, almost all communication is persuasive.

Advocacy, or the process of championing ideas, proposals, actions, or people to those above you in an organization, involves all of the following steps, EXCEPT:

People do not respond well to negative, threatening, or punishing strategies to gain compliance.

Tactics, such as arguing without support, using persistence and repetition, threatening, and manipulation, were found to be effective when used by subordinates who were attempting to influence their supervisors.

Entertainment is highly emphasized in communication for business purposes.

____________________is the power that a person has to affect other people's thinking or actions.

Factors that help to build credibility include expertise and competence, personal ethics and integrity, control of emotions, and the development and maintenance of a professional image.

The four dimensions of interpersonal dominance include all of the following, EXCEPT

People who are more sensitive to others and who are more adaptive are more likely to engage in further attempts to influence when resistance is met.

In the examples below, all are cases in which an individual is primarily communicating to inform, EXCEPT:

Trust is the ability to adhere to a strong set of moral or ethical principles regardless of the situation or the pressures that come to bear.

An employee criticizes the boss's "pet" development program in a meeting and is fired on the spot for her remarks. This is an example of _________communication.

Assertive communication behaviors include those perceived as hurtfully expressive, self-promoting, and assuming control over the choices of others.

Name the two steps that might be involved in the active participation required of senders and receivers who take responsibility for the quality and ethicality of their communication and briefly explain them.

Conger's model of persuasion includes all of the following steps, EXCEPT:

_______________________ is the ability to understand other people: what motivates them, how they work, how to work cooperatively with them.

List the three types of interpersonal communication styles and briefly explain each.

Name three types of unethical messages proposed by Redding and provide an example of each.

According to Conger, people with high credibility on the relationship side have demonstrated that they have all of the following characteristics, EXCEPT:

What Is Strategic Communication

Foundations of Communication

Step Two: Analyze the Audience

Steps Three and Four: Consider the Context and Select a Channel of Communication

Communicating in Writing

Communicating in Oral Presentations

Preparing Employment Messages

Communicating With Employees

Communicating in and Leading Groups and Teams

Strategic Organizational Communication

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