Exam 11: Strategic Organizational Communication

According to a study conducted by W. Charles Redding, the best supervisors tend to be sensitive to the feelings of others.

Another common reason that organizations do not have internal communication programs is that management that because its members are aware of some piece of information, everyone else is, too.

A need is the learned state that affects behavior by moving an individual toward a perceived goal.

One method to improve communication across departments in an organization is to develop the concept of the "internal customer". Internal customers are those within the organization who depend upon each other's work as input to their job or task.

Identify the barriers to effective communication across departments.

In Herzberg's (1966) motivator-hygiene theory, factors that led to dissatisfaction were identified as________________.

The costs to an organization from poor employee communication include all of the following, EXCEPT:

The most common communication audit method involves the use of surveys or questionnaires to gather data from employees.

Leadership practices for creating organizational change include all of the following delivery tactics, EXCEPT:

Two common methods to develop an internal communication plan are to do so by flow or media.

Methods for improving interdepartmental communication include all of the following, EXCEPT:

______________communication is management's efforts to provide information to and exert influence with the organizational membership.

One common reason that organizations do not have internal communication programs is that management assumes communication just happens.

Identify four common reasons that people resist change in organizations.

A critical incident analysis involves asking staff to describe, through an interview or questionnaire, specific effective and ineffective experiences with communications.

Individual symptoms of low motivation include all of the following, EXCEPT:

Aspects of successful internal communication programs include all of the following, EXCEPT:

Discuss four of Hopkins (2009) 12 essential elements of a successful internal communications strategy and explain why they are important.

Formal communications audits should be conducted about every five years.

A ________is the state of an individual associated with the need, such as hunger or thirst.