Exam 8: Preparing Employment Messages

The following are all examples of interview questions to avoid in interviews because they may be alleged to show illegal bias, EXCEPT:

According to Mehrabian, high status is communicated nonverbally in the United States by bigger gestures, relaxed posture, and greater eye contact.

Nonverbal cues provide 93 percent of the meaning exchanged in face-to-face communication situations, including oral presentations and meetings.

Active listening is used to evaluate the accuracy, meaningfulness, and usefulness of a message

List the three different types of interpersonal style and briefly explain each.

Trust includes all of the following components, EXCEPT:

According to most studies, the average person on the job spends more time speaking than listening.

Performance goals that are specific, difficult and accepted by employees will lead to higher levels of performance than easy, vague goals (such as do your best) or no goals at all.

Identify a person that you know who is from a culture other than your own. How does his or her nonverbal communication differ from yours? How do you interpret his or her nonverbal communication? How might he or she interpret yours? Given these possible interpretations, how might you adapt your nonverbal communication when you are interacting with this person?

Physical attractiveness generally leads to more social success in adulthood; attractive people receive higher initial credibility ratings than do those who are viewed as unattractive.

The STAR approach to job interviews is an acronym for

Examples of responses or feedback that indicate active listening include all of the following, EXCEPT:

Most decision makers rely heavily on verbal information from people they trust.

Interpersonal communication involves mutual influence, usually for the purpose of managing relationships.

The study of _________revolves around two concepts: territoriality and personal space.

An interview is a competitive communication situation in which the interviewee must show that he or she is a better match and has the best skills compared to other applicants.

_______________is defined as self-enhancing, expressive communication that takes into account both the communicator's and others' needs.

List three of the five steps involved in preparing for a job interview.

Identify the six steps that a leader might take to create a supportive communication climate and explain or provide examples of each of them.

Which of the following is NOT a characteristic of an excellent listener?