Exam 8: Listening

Adults ranked __________ the best communication skill for effectiveness in both family and broader settings (Nolvin, 1984).

According to the _________ style of listening, we should say things that validate the speaker's thoughts or feelings and let him or her know we understand.

One situation in which questioning responses may be ineffective involves asking questions

Although listening is perceived as a passive behavior, the last step in effective listening is

Workplace studies show that ________________ are associated with employees having higher levels of stress hormones and fatigue, and lower levels of motivation.

One advantage of the analyzing style of listening is it offers the speaker

__________ occurs when we stop listening to a message before the speaker is finished.

One effective listening style involves offering a different perspective on the issue. This style is also known as

Some listening styles are ___________ ways of responding to a speaker and show interest in, and empathy for, the person and situation.

Although stagehogging is sometimes intended as a form of one-upmanship, it can also result from a sincere attempt to

Pearl is learning a complicated knitting technique and finds her mind struggling to absorb the information as the teacher shows her the multistep process. Since Pearl really wants to learn this technique, the fact she finds it difficult to pay attention to the speaker is probably related to

Stefanie is feelings stressed because, yet again, she has taken on too many projects that need to be completed in a short period of time. When she expresses her concerns to her friend, Stacy, Stacy endorses her statement by responding,

When a friend's message is so complicated that it is difficult to comprehend without taking time away from the message (and the speaker), we say the message is high in

Nora isn't doing well in her class, and she asks her friend, Jami, what she should do. Jami's response is, "Just drop it." Rather than listening to Nora's concerns about the class or her performance, Jami jumped to _________, one of the controversial listening styles.

Whenever Suzanne has a problem, she talks to her friend, Sarah. "With Sarah, I always feel safe, supported, and understood." The comfort that Suzanne is expressing is related to

According to research on sex differences in the brain, women are _______________ compared to men.

According to your text, when we are using authentic listening styles, we show our interest through ________ and __________ responses.

When the environment is distracting, it sometimes becomes necessary to focus our attention to one stimulus and filter out other less relevant stimuli. This is known as

To prevent cognitive distraction from interfering with our ability to listen to others, we can put it aside temporarily, also known as

Kiki went out to dinner with her husband, Ben, and she started telling him about the great day she had. While she was talking, Ben pulled out his phone and started checking the scores of the hockey game going on that night and looking at his Facebook messages. Ben's behavior is an example of which of the following?