Question 1

Workers in _______________ cultures prefer detailed instructions, so they know exactly what their supervisor wants from them.

Accepted Answer

A)  low-power distance 
B)  high-power distance 
C)  high-context 
D)  low-context 
A)  low-power distance 
B)  high-power distance 
C)  high-context 
D)  low-context C

Question 2

Debra turned left at the light and was hit by an oncoming car. Her husband, Derek, responded with, "You scared me so much! Why didn't you look where you were going?"
This is an example of a(n) ________ statement.

Accepted Answer

A)  I 
B)  you 
C)  personal description 
D)  situation description 
A)  I 
B)  you 
C)  personal description 
D)  situation description B

Question 3

Debra turned left at the light and was hit by an oncoming car. Her husband, Derek, responded with, "I was so scared when I found out you were hurt. What happened?"
This is an example of a(n) ________ statement.

Accepted Answer

A)  I 
B)  you 
C)  personal 
D)  situational 
A)  I 
B)  you 
C)  personal 
D)  situational A

Question 4

Which of the following can help people avoid the fallacy of causation that may be caused by I-language?

Accepted Answer

A)  Context 
B)  Self-talk 
C)  Fundamental attribution 
D)  Self-efficacy 
A)  Context 
B)  Self-talk 
C)  Fundamental attribution 
D)  Self-efficacy

Question 5

One of the first things we need to do to overcome gender differences in communication is to ________ them.

Accepted Answer

A)  ignore 
B)  emphasize 
C)  acknowledge 
D)  overlook 
A)  ignore 
B)  emphasize 
C)  acknowledge 
D)  overlook

Question 6

Websites with pop-up windows that promote additional exploration are most common in ______________ cultures.

Accepted Answer

A)  high uncertainty-avoidance 
B)  low uncertainty-avoidance 
C)  high-context 
D)  low-context 
A)  high uncertainty-avoidance 
B)  low uncertainty-avoidance 
C)  high-context 
D)  low-context

Question 7

Workers in _______________ cultures prefer minimal instruction from their supervisors.

Accepted Answer

A)  high-context 
B)  high-power distance 
C)  low-power distance 
D)  low-context 
A)  high-context 
B)  high-power distance 
C)  low-power distance 
D)  low-context

Question 8

To avoid misunderstandings, replace abstract terms with ________ terms and include specific examples that describe what happened and when it occurred.

Accepted Answer

A)  concrete 
B)  relative 
C)  I-language 
D)  relative. 
A)  concrete 
B)  relative 
C)  I-language 
D)  relative.

Question 9

Which of the following statements best describes the relationship between personal space and a person's status?

Accepted Answer

A)  Status is unrelated to personal space. 
B)  Individuals with lower status demand greater amounts of personal space. 
C)  Individuals with higher status demand greater amounts of personal space. 
D)  Individuals with higher status demand lesser amounts of personal space. 
A)  Status is unrelated to personal space. 
B)  Individuals with lower status demand greater amounts of personal space. 
C)  Individuals with higher status demand greater amounts of personal space. 
D)  Individuals with higher status demand lesser amounts of personal space.

Question 10

According to Sumeko Iwao, greater value is placed on _______ understanding between individuals in Japan.

Accepted Answer

A)  intuitive 
B)  direct 
C)  low context 
D)  individualistic 
A)  intuitive 
B)  direct 
C)  low context 
D)  individualistic

Question 11

A new restaurant in town specializes in romantic music and soft lighting. The owners are probably aware of the research demonstrating the effects of physical environment on behavior. Studies have confirmed

Accepted Answer

A)  faster music and harsher lighting tend to create more relaxed moods. 
B)  faster music and softer lighting tend to create more relaxed moods. 
C)  slower music and harsher lighting tend to create less moods. 
D)  slower music and softer lighting tend to create more relaxed moods. 
A)  faster music and harsher lighting tend to create more relaxed moods. 
B)  faster music and softer lighting tend to create more relaxed moods. 
C)  slower music and harsher lighting tend to create less moods. 
D)  slower music and softer lighting tend to create more relaxed moods.

Question 12

Sometimes our nonverbal behaviors are not consistent with our verbal communication. When this happens, we say our nonverbal communications

Accepted Answer

A)  have a lack of fit. 
B)  are incongruent. 
C)  are nonrepresentative. 
D)  are irrelevant. 
A)  have a lack of fit. 
B)  are incongruent. 
C)  are nonrepresentative. 
D)  are irrelevant.

Question 13

Serious consequences discussed in I-statements should be prefaced with statements that ________ the consequence.

Accepted Answer

A)  soften 
B)  clarify 
C)  increase 
D)  define 
A)  soften 
B)  clarify 
C)  increase 
D)  define

Question 14

Sometimes, static language also includes exaggerations of the behavior's frequency. This is also known as the

Accepted Answer

A)  acculturation. 
B)  overregulation. 
C)  fallacy of overgeneralization. 
D)  elaboration. 
A)  acculturation. 
B)  overregulation. 
C)  fallacy of overgeneralization. 
D)  elaboration.

Question 15

Dr. Mason sometimes seems short with students and appears more task oriented than relationship oriented. Which of the following choices best describes her communication style?

Accepted Answer

A)  Instrumental 
B)  Language 
C)  Abstract 
D)  Person 
A)  Instrumental 
B)  Language 
C)  Abstract 
D)  Person

Question 16

Language that implies a situation or person is always the same is also known as ________ language.

Accepted Answer

A)  relative 
B)  descriptive 
C)  specific 
D)  static 
A)  relative 
B)  descriptive 
C)  specific 
D)  static

Question 17

Gary met Sue in a coffee shop and started chatting with her. As he was about to leave, he gently placed his hand on Sue's arm and asked her for her phone number and a date. According to Guéguen (2007), how is Sue likely to respond?

Accepted Answer

A)  Sue will slap Gary and leave the coffee shop. 
B)  Sue will politely decline his offer for a date. 
C)  Sue will ignore the request. 
D)  Sue will give Gary her phone number and agree to the date. 
A)  Sue will slap Gary and leave the coffee shop. 
B)  Sue will politely decline his offer for a date. 
C)  Sue will ignore the request. 
D)  Sue will give Gary her phone number and agree to the date.

Question 18

Individuals from high power distance cultures encourage emotions that

Accepted Answer

A)  equalize power differences among members. 
B)  minimize power differences among members. 
C)  promote and maintain power differences among members. 
D)  are easily understood by all members of the culture. 
A)  equalize power differences among members. 
B)  minimize power differences among members. 
C)  promote and maintain power differences among members. 
D)  are easily understood by all members of the culture.

Question 19

Marriage researcher John Gottman has discovered that one of the best predictors of long-term marital success is tone of voice. This is an example of

Accepted Answer

A)  pseudolanguage. 
B)  facial expressions. 
C)  paralanguage. 
D)  gestures. 
A)  pseudolanguage. 
B)  facial expressions. 
C)  paralanguage. 
D)  gestures.

Question 20

According to Burgoon (1994), at least 65 percent of the interpretation of a message is accounted for by __________ communication.

Accepted Answer

A)  verbal 
B)  nonverbal 
C)  both verbal and nonverbal 
D)  peripheral 
A)  verbal 
B)  nonverbal 
C)  both verbal and nonverbal 
D)  peripheral

Workers in _______________ cultures prefer detailed instructions, so they know exactly what their supervisor wants from them.

Debra turned left at the light and was hit by an oncoming car. Her husband, Derek, responded with, "You scared me so much! Why didn't you look where you were going?" This is an example of a(n) ________ statement.

Debra turned left at the light and was hit by an oncoming car. Her husband, Derek, responded with, "I was so scared when I found out you were hurt. What happened?" This is an example of a(n) ________ statement.

Which of the following can help people avoid the fallacy of causation that may be caused by I-language?

One of the first things we need to do to overcome gender differences in communication is to ________ them.

Websites with pop-up windows that promote additional exploration are most common in ______________ cultures.

Workers in _______________ cultures prefer minimal instruction from their supervisors.

To avoid misunderstandings, replace abstract terms with ________ terms and include specific examples that describe what happened and when it occurred.

Which of the following statements best describes the relationship between personal space and a person's status?

According to Sumeko Iwao, greater value is placed on _______ understanding between individuals in Japan.

A new restaurant in town specializes in romantic music and soft lighting. The owners are probably aware of the research demonstrating the effects of physical environment on behavior. Studies have confirmed

Sometimes our nonverbal behaviors are not consistent with our verbal communication. When this happens, we say our nonverbal communications

Serious consequences discussed in I-statements should be prefaced with statements that ________ the consequence.

Sometimes, static language also includes exaggerations of the behavior's frequency. This is also known as the

Dr. Mason sometimes seems short with students and appears more task oriented than relationship oriented. Which of the following choices best describes her communication style?

Language that implies a situation or person is always the same is also known as ________ language.

Gary met Sue in a coffee shop and started chatting with her. As he was about to leave, he gently placed his hand on Sue's arm and asked her for her phone number and a date. According to Guéguen (2007), how is Sue likely to respond?

Individuals from high power distance cultures encourage emotions that

Marriage researcher John Gottman has discovered that one of the best predictors of long-term marital success is tone of voice. This is an example of

According to Burgoon (1994), at least 65 percent of the interpretation of a message is accounted for by __________ communication.

Foundations of Human Relations

The Self in Human Relations

How Personality Influences Human Relations

Emotions, Stress, and Human Relations

The Role of Perception in Human Relations

Social Influence in Our Relations With Others

Prejudice: Foundations, Causes, Effects, and Remedies

Listening

Conflict and Conflict Resolution

Key Concepts in Intimate Relationships

Filters

Exam 9: Verbal and Nonverbal Communication

Workers in _______________ cultures prefer detailed instructions, so they know exactly what their supervisor wants from them.

Debra turned left at the light and was hit by an oncoming car. Her husband, Derek, responded with, "You scared me so much! Why didn't you look where you were going?" This is an example of a(n) ________ statement.

Debra turned left at the light and was hit by an oncoming car. Her husband, Derek, responded with, "I was so scared when I found out you were hurt. What happened?" This is an example of a(n) ________ statement.

Which of the following can help people avoid the fallacy of causation that may be caused by I-language?

One of the first things we need to do to overcome gender differences in communication is to ________ them.

Websites with pop-up windows that promote additional exploration are most common in ______________ cultures.

Workers in _______________ cultures prefer minimal instruction from their supervisors.

To avoid misunderstandings, replace abstract terms with ________ terms and include specific examples that describe what happened and when it occurred.

Which of the following statements best describes the relationship between personal space and a person's status?

According to Sumeko Iwao, greater value is placed on _______ understanding between individuals in Japan.

A new restaurant in town specializes in romantic music and soft lighting. The owners are probably aware of the research demonstrating the effects of physical environment on behavior. Studies have confirmed

Sometimes our nonverbal behaviors are not consistent with our verbal communication. When this happens, we say our nonverbal communications

Serious consequences discussed in I-statements should be prefaced with statements that ________ the consequence.

Sometimes, static language also includes exaggerations of the behavior's frequency. This is also known as the

Dr. Mason sometimes seems short with students and appears more task oriented than relationship oriented. Which of the following choices best describes her communication style?

Language that implies a situation or person is always the same is also known as ________ language.

Gary met Sue in a coffee shop and started chatting with her. As he was about to leave, he gently placed his hand on Sue's arm and asked her for her phone number and a date. According to Guéguen (2007), how is Sue likely to respond?

Individuals from high power distance cultures encourage emotions that

Marriage researcher John Gottman has discovered that one of the best predictors of long-term marital success is tone of voice. This is an example of

According to Burgoon (1994), at least 65 percent of the interpretation of a message is accounted for by __________ communication.

Foundations of Human Relations

The Self in Human Relations

How Personality Influences Human Relations

Emotions, Stress, and Human Relations

The Role of Perception in Human Relations

Social Influence in Our Relations With Others

Prejudice: Foundations, Causes, Effects, and Remedies

Listening

Conflict and Conflict Resolution

Key Concepts in Intimate Relationships

Filters