Exam 9: Verbal and Nonverbal Communication

Using many colorful and expressive words to convey a message is typical of ________ language.

An effective I-statement includes three basic elements: a behavioral description, an emotional description, and a(n)

Gendered communication in teen chatrooms and online forums __________________ "old" traditional norms.

The third component of an effective I-statement is to state the ________ or impact the behavior has on you.

The ____________ phenomenon is the name given by social psychology for the strong relationship between attractiveness and other characteristics, such as friendliness and intelligence.

When a server touches a customer while making a suggestion about a menu item, the customer is ________________ likely to order it, compared to when there is no touching involved.

________ communication is clear and specific in that it states the facts and no more.

________ involve behaviors that occur repeatedly in a relationship.

________ context communication is more indirect, while ________ context communication is more direct.

Max wanted to stop by a friend's house on the way home from work. When his wife asked how long he would be, he replied, "Just a little while." Three hours later, he came home to an angry woman. The misunderstanding created here was a function of _______ language.

Within abstract language, _________ terms are interpreted in different ways by different people, based on each person's own experiences and preferences.

Vague language, also known as _________ language, forms the basis for many misunderstandings.

When Lydia talks, she uses a lot of expressions involving the movement of her hands, arms, and other parts of the body. These nonverbal expressions are also known as

Language that takes responsibility for the impact the other person's behavior has on you, rather than scolding or placing blame, is called ________ language.

Men often focus on the ________, whereas women emphasize on the __________ in conversation.

In Arab culture, ____________ is/are an important part of nonverbal communication.

Using many metaphors, similes, and adjectives to add detail and exaggerate the message is typical of ________ language.

________ communication relies more on attention to contextual details and less on explicit language to transmit its message.

The second component of an effective I-statement involves stating how you felt when the behavior occurred. This is also called a(n)_______ description.

A more understated language that says very little and relies on the listener to understand the unspoken meaning is also known as _________ communication.