Exam 8: Listening

Janet recently broke up with her boyfriend. She has been having a lot of negative thoughts about how she will never be married and loved like all of her girlfriends are. Instead of trying to distract herself or wallowing in her feelings, she just acknowledges her thoughts and allows them to flow. This is an example of ________________, which can help her get some emotional distance from the situation.

Sometimes, another unavoidable topic is on our mind when others try to talk to us. _________is another type of barrier that interferes with our ability to pay attention.

_________ involves not only attending to what the speaker says, but also the nonverbal aspect of the message and the context of the message.

People with a _________________ listening style have a lot of empathy toward the person they are speaking to and seek to find common ground with them.

Helen is speaking to her friend, Sandra, about her problems. She understands her friend's listening style, so she lets Sandra know that she would like some advice about her situation. Other times, Helen has told Sandra that she would like her to just listen. Which listening style does Sandra have?

The ___________ style of listening encourages speakers to continue talking about their concerns and also shows the listener's interest.

Whenever Gail speaks to her friends on the phone, she will not talk for more than 5 minutes before letting them know that she has to get back to doing her homework. According to Kittie Watson (1995), Gail is a ____________________ listener.

Mindfulness is an effective strategy for reducing which of the following?

According to Goldsmith and Fitch (1997), even when someone asks us our opinion, the _________ listening style is typically the least helpful response.

The most basic level of confirmation in a relational climate is

Paying attention, the second step to complete listening, to what a speaker is saying is known as

______________ is a listening response that reflects what the speaker is feeling or thinking and is expressed in a way that encourages the speaker to continue.

Stagehogging occurs when someone's talking to us, and we use something the speaker says as an opening to

The most broadly effective, but difficult to master, response style is the

When listeners respond to us with a statement that makes a judgment about us or our situation, this is known as a(n) ___________ listening style.

The first step of listening involves

____________ is one of the worst counterfeit listening styles because one response can trigger a downward spiral of increasingly negative communication.

After a long day at work, Greg came home and announced, "I've had the worst day ever!" Which of the following would be a supportive response to the announcement consistent with the second level of confirmation in relational climate?

Mason was angry because of his recent fight with his girlfriend. When his friend, Jack, called to talk, Mason was unable to pay close attention due to

_______ barriers to listening include our thoughts or emotions whereas _______ barriers to listening originate in the message, the sender, or the environment.