Exam 8: Listening

When Jackie talked to her best friend Emily about a recent breakup, she noticed that although Emily appeared to be listening (eye contact, verbal responses at the right places, etc.), she seemed distracted. In this case, Emily may have been using

Although effective communication involves a variety of skills, the single most important of these skills is

Przybylski and Weinstein (2013) found that because of ____________, the mere presence of a cell phone can reduce perceptions of closeness in a relationship.

Barry has just failed a test in his pre-law class. He begins to think about how he will never finish his bachelor's degree, get into a good law school, or realize his dreams of becoming a prosecutor. When this happens, he reminds himself that one test does not negate his previous history of good grades and that he can study more and ask for extra credit to make up for this one bad grade. This is an example of using ______________, which means he replaced emotional thoughts with more rational ones.

One of the best ways to maintain attention when dealing with a speaker's complex message involves organizing information. According to your text, this is also known as

Mindfulness can improve

Not acknowledging another person's thoughts, feelings, or actions may leave a person

According to Buber (1970), being accepted and respected by others contributes to our psychological growth and

At first, the noise at the party was overwhelming, but soon, Tracy began to get used to the music. This is known as

Paraphrasing responses should be used

The _________ involves the degree to which we feel safe, supported, and understood in a relationship.

In a disconfirming climate, the relational climate is characterized by defensiveness, negative judgments, and

When we encourage the speaker to continue by giving short, yet unintrusive responses, we are relying on the __________ style.

One external barrier to listening involves ________, or the distraction associated with other conversations in the room, a television or stereo playing, or any other sound that intrudes while you are trying to listen to someone.

A listening style in which the responder offers advice is known as the __________ style.

When our relational climate is supportive and based on mutual trust, respect, and support, we say it's a ________ climate.

Introversion-Extraversion is related to selective attention in that

The _______ climate is most likely to contribute to defensiveness because we feel the listener's judgment has been imposed on us.

Caitlin found it very hard to talk to her brother at the football game until she tuned out the cheering and focused directly on him. The strategy she is using here is

___________ involves perceiving criticism in a message when none is intended by the speaker.