Question 1

The HOQ matrix diagram establishes responsibilities for the producing organization's various departments, minimizing the need for inter-departmental communication.

Accepted Answer

A) True 
 B)False  False

Question 2

Data in the Customer Importance column of the customer needs matrix

Accepted Answer

A)  Should be non-limiting and non-specific 
B)  Is developed from unanimous customer input 
C)  Is an estimate (by the QFD team) of the relative importance of the customer needs 
D)  Is typically based on a scale of 1 - 5, with 1 being the highest importance 
A)  Should be non-limiting and non-specific 
B)  Is developed from unanimous customer input 
C)  Is an estimate (by the QFD team) of the relative importance of the customer needs 
D)  Is typically based on a scale of 1 - 5, with 1 being the highest importance C

Question 3

Quality Function Deployment's HOQ matrix number 1 is for establishing the interrelationships between customer need and the technical requirements for the product.

Accepted Answer

A) True 
 B)False  False

Question 4

QFD was developed in 1966 by:

Accepted Answer

A)  Yoji Akao 
B)  Motorola 
C)  W. Edwards Deming 
D)  Ford Motor Co. 
A)  Yoji Akao 
B)  Motorola 
C)  W. Edwards Deming 
D)  Ford Motor Co.

Question 5

Quality Function Deployment seeks to ensure that customer input is an important factor in the design of products.

Accepted Answer

A) True 
 B)False

Question 6

The affinity diagram is used to bring logic and structure to the creative process.

Accepted Answer

A) True 
 B)False

Question 7

A plus symbol (+) in one of the squares under the HOQ roof indicates that the two technical requirements forming that intersection:

Accepted Answer

A)  Are closely related. 
B)  Are supportive of each other. 
C)  Are high priority customer needs. 
D)  Verifies the math in the planning section. 
A)  Are closely related. 
B)  Are supportive of each other. 
C)  Are high priority customer needs. 
D)  Verifies the math in the planning section.

Question 8

The purpose of the HOQ's Roof (Correlation Matrix) is to graphically show which product technical requirements support, and which impede, the others.

Accepted Answer

A) True 
 B)False

Question 9

QFD can be:

Accepted Answer

A)  Applicable to a wide range of products (or services), whether competed or not 
B)  Applicable to large or small companies/organizations 
C)  Applicable to both new and existing products 
D)  All of the above. 
A)  Applicable to a wide range of products (or services), whether competed or not 
B)  Applicable to large or small companies/organizations 
C)  Applicable to both new and existing products 
D)  All of the above.

Question 10

In what matrix of the QFD HOQ are the improvement factor and sales point developed?

Accepted Answer

A)  Matrix 1 (Customer Needs) 
B)  Matrix 2 (Planning) 
C)  Matrix 4 (Interrelationships) 
D)  Matrix 6 (Design Targets) 
A)  Matrix 1 (Customer Needs) 
B)  Matrix 2 (Planning) 
C)  Matrix 4 (Interrelationships) 
D)  Matrix 6 (Design Targets)

The HOQ matrix diagram establishes responsibilities for the producing organization's various departments, minimizing the need for inter-departmental communication.

Data in the Customer Importance column of the customer needs matrix

Quality Function Deployment's HOQ matrix number 1 is for establishing the interrelationships between customer need and the technical requirements for the product.

QFD was developed in 1966 by:

Quality Function Deployment seeks to ensure that customer input is an important factor in the design of products.

The affinity diagram is used to bring logic and structure to the creative process.

A plus symbol (+) in one of the squares under the HOQ roof indicates that the two technical requirements forming that intersection:

The purpose of the HOQ's Roof (Correlation Matrix) is to graphically show which product technical requirements support, and which impede, the others.

QFD can be:

In what matrix of the QFD HOQ are the improvement factor and sales point developed?

The Total Quality Approach to Quality Management

Quality and Global Competitiveness

Strategic Management: Planning and Execution for Competitive Advantage

Quality Management, Ethics, and Corporate Social Responsibility

Partnering and Strategic Alliances

Quality Culture: Changing Hearts, Minds, and Attitudes

Customer Satisfaction, Retention, and Loyalty

Employee Empowerment

Leadership and Change

Team Building and Teamwork

Effective Communication

Education and Training

Overcoming Politics, Negativity, and Conflict in the Workplace

Iso 9000 and Total Quality: the Relationship

Overview of Total Quality Tools

Problem Solving and Decision Making

Optimizing and Controlling Processes Through Statistical Process Control

Continual Improvement Methods With Six Sigma, Lean, Lean Six Sigma, and More

Benchmarking

Just-In-Timelean Manufacturing Jitlean

Implementing Total Quality Management

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Exam 17: Quality Function Deployment

The HOQ matrix diagram establishes responsibilities for the producing organization's various departments, minimizing the need for inter-departmental communication.

Data in the Customer Importance column of the customer needs matrix

Quality Function Deployment's HOQ matrix number 1 is for establishing the interrelationships between customer need and the technical requirements for the product.

QFD was developed in 1966 by:

Quality Function Deployment seeks to ensure that customer input is an important factor in the design of products.

The affinity diagram is used to bring logic and structure to the creative process.

A plus symbol (+) in one of the squares under the HOQ roof indicates that the two technical requirements forming that intersection:

The purpose of the HOQ's Roof (Correlation Matrix) is to graphically show which product technical requirements support, and which impede, the others.

QFD can be:

In what matrix of the QFD HOQ are the improvement factor and sales point developed?

The Total Quality Approach to Quality Management

Quality and Global Competitiveness

Strategic Management: Planning and Execution for Competitive Advantage

Quality Management, Ethics, and Corporate Social Responsibility

Partnering and Strategic Alliances

Quality Culture: Changing Hearts, Minds, and Attitudes

Customer Satisfaction, Retention, and Loyalty

Employee Empowerment

Leadership and Change

Team Building and Teamwork

Effective Communication

Education and Training

Overcoming Politics, Negativity, and Conflict in the Workplace

Iso 9000 and Total Quality: the Relationship

Overview of Total Quality Tools

Problem Solving and Decision Making

Optimizing and Controlling Processes Through Statistical Process Control

Continual Improvement Methods With Six Sigma, Lean, Lean Six Sigma, and More

Benchmarking

Just-In-Timelean Manufacturing Jitlean

Implementing Total Quality Management

Filters