Question 1

Effective communication means receiving a message, correctly decoding it, and accurately perceiving what it means.

Accepted Answer

A) True 
 B)False  False

Question 2

One-way communication helps maintain a climate that is conducive to effective communication.

Accepted Answer

A) True 
 B)False  False

Question 3

Which of the following is not a common inhibitor of communication?

Accepted Answer

A)  Lack of trust 
B)  Lack of concentration 
C)  Interference 
D)  Inaccurate assumptions 
A)  Lack of trust 
B)  Lack of concentration 
C)  Interference 
D)  Inaccurate assumptions B

Question 4

Robert Luke offers four guidelines for enhancing the effectiveness of corrective feedback. They are:

Accepted Answer

A)  Be positive, be prepared, be realistic, and don't be completely negative 
B)  Be positive, be prepared, be realistic, be accurate 
C)  Be direct, be prepared, be realistic, be accurate 
D)  Don't be completely negative, be positive, be brief, and be understanding 
A)  Be positive, be prepared, be realistic, and don't be completely negative 
B)  Be positive, be prepared, be realistic, be accurate 
C)  Be direct, be prepared, be realistic, be accurate 
D)  Don't be completely negative, be positive, be brief, and be understanding

Question 5

When trying to communicate it is important that you do not use open-ended questions.

Accepted Answer

A) True 
 B)False

Question 6

Verbal communication is least effective when:

Accepted Answer

A)  Reprimanding an employee for poor performance 
B)  Promoting a safety campaign 
C)  Commending an employee for doing a good job 
D)  Attempting to resolve conflict between or among employees 
A)  Reprimanding an employee for poor performance 
B)  Promoting a safety campaign 
C)  Commending an employee for doing a good job 
D)  Attempting to resolve conflict between or among employees

Question 7

There are several components of communication. They are:

Accepted Answer

A)  The sender, the message, the receiver, verification 
B)  The message, the medium, the sender, the customer 
C)  The medium, the goals, the receiver, the message 
D)  The message, the sender, the receiver, the medium 
A)  The sender, the message, the receiver, verification 
B)  The message, the medium, the sender, the customer 
C)  The medium, the goals, the receiver, the message 
D)  The message, the sender, the receiver, the medium

Question 8

Company level communication is communication within a peer group.

Accepted Answer

A) True 
 B)False

Question 9

In order for employees and managers to function effectively in a total quality setting, they must have good interpersonal skills.

Accepted Answer

A) True 
 B)False

Question 10

One of the highest levels of verbal communication occurs when speakers use what to make their points?

Accepted Answer

A)  Stories 
B)  Facts 
C)  Photographs 
D)  Graphs and charts 
A)  Stories 
B)  Facts 
C)  Photographs 
D)  Graphs and charts

Question 11

Empathic listening means:

Accepted Answer

A)  Agreeing with what is being said 
B)  Receiving the message, correctly decoding it, and accurately perceiving what is means 
C)  Listening with the intent to understand 
D)  Pretending to listen 
A)  Agreeing with what is being said 
B)  Receiving the message, correctly decoding it, and accurately perceiving what is means 
C)  Listening with the intent to understand 
D)  Pretending to listen

Question 12

Proximity is not considered a component of non-verbal communication.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is a proximity factor in non-verbal communication?

Accepted Answer

A)  Posture 
B)  Colors 
C)  Pitch 
D)  Dress 
A)  Posture 
B)  Colors 
C)  Pitch 
D)  Dress

Question 14

Interpersonal skills are those needed for people to work together in a positive manner that is conductive to both personal and corporate success.

Accepted Answer

A) True 
 B)False

Effective communication means receiving a message, correctly decoding it, and accurately perceiving what it means.

One-way communication helps maintain a climate that is conducive to effective communication.

Which of the following is not a common inhibitor of communication?

Robert Luke offers four guidelines for enhancing the effectiveness of corrective feedback. They are:

When trying to communicate it is important that you do not use open-ended questions.

Verbal communication is least effective when:

There are several components of communication. They are:

Company level communication is communication within a peer group.

In order for employees and managers to function effectively in a total quality setting, they must have good interpersonal skills.

One of the highest levels of verbal communication occurs when speakers use what to make their points?

Empathic listening means:

Proximity is not considered a component of non-verbal communication.

Which of the following is a proximity factor in non-verbal communication?

Interpersonal skills are those needed for people to work together in a positive manner that is conductive to both personal and corporate success.

The Total Quality Approach to Quality Management

Quality and Global Competitiveness

Strategic Management: Planning and Execution for Competitive Advantage

Quality Management, Ethics, and Corporate Social Responsibility

Partnering and Strategic Alliances

Quality Culture: Changing Hearts, Minds, and Attitudes

Customer Satisfaction, Retention, and Loyalty

Employee Empowerment

Leadership and Change

Team Building and Teamwork

Education and Training

Overcoming Politics, Negativity, and Conflict in the Workplace

Iso 9000 and Total Quality: the Relationship

Overview of Total Quality Tools

Problem Solving and Decision Making

Quality Function Deployment

Optimizing and Controlling Processes Through Statistical Process Control

Continual Improvement Methods With Six Sigma, Lean, Lean Six Sigma, and More

Benchmarking

Just-In-Timelean Manufacturing Jitlean

Implementing Total Quality Management

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Exam 11: Effective Communication

Effective communication means receiving a message, correctly decoding it, and accurately perceiving what it means.

One-way communication helps maintain a climate that is conducive to effective communication.

Which of the following is not a common inhibitor of communication?

Robert Luke offers four guidelines for enhancing the effectiveness of corrective feedback. They are:

When trying to communicate it is important that you do not use open-ended questions.

Verbal communication is least effective when:

There are several components of communication. They are:

Company level communication is communication within a peer group.

In order for employees and managers to function effectively in a total quality setting, they must have good interpersonal skills.

One of the highest levels of verbal communication occurs when speakers use what to make their points?

Empathic listening means:

Proximity is not considered a component of non-verbal communication.

Which of the following is a proximity factor in non-verbal communication?

Interpersonal skills are those needed for people to work together in a positive manner that is conductive to both personal and corporate success.

The Total Quality Approach to Quality Management

Quality and Global Competitiveness

Strategic Management: Planning and Execution for Competitive Advantage

Quality Management, Ethics, and Corporate Social Responsibility

Partnering and Strategic Alliances

Quality Culture: Changing Hearts, Minds, and Attitudes

Customer Satisfaction, Retention, and Loyalty

Employee Empowerment

Leadership and Change

Team Building and Teamwork

Education and Training

Overcoming Politics, Negativity, and Conflict in the Workplace

Iso 9000 and Total Quality: the Relationship

Overview of Total Quality Tools

Problem Solving and Decision Making

Quality Function Deployment

Optimizing and Controlling Processes Through Statistical Process Control

Continual Improvement Methods With Six Sigma, Lean, Lean Six Sigma, and More

Benchmarking

Just-In-Timelean Manufacturing Jitlean

Implementing Total Quality Management

Filters