Question 1

Which of the following is a benefit of mentoring?

Accepted Answer

A)  Enhances performance 
B)  Satisfies ISO 9000 standards 
C)  Decreases the organization's retention rate 
D)  Eliminates the problem of stewardship 
A)  Enhances performance 
B)  Satisfies ISO 9000 standards 
C)  Decreases the organization's retention rate 
D)  Eliminates the problem of stewardship A

Question 2

Building trust requires leadership on the part of managers.

Accepted Answer

A) True 
 B)False  True

Question 3

It is important for those who want to lead to first learn how to follow.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following is the most appropriate leadership style in a total quality setting?

Accepted Answer

A)  Autocratic 
B)  Democratic 
C)  Participative 
D)  Goal-orientated 
A)  Autocratic 
B)  Democratic 
C)  Participative 
D)  Goal-orientated

Question 5

Which of the following characteristics is not necessarily needed to be a good leader?

Accepted Answer

A)  Good communication skills 
B)  Positive role model 
C)  A charismatic personality 
D)  Persuasiveness 
A)  Good communication skills 
B)  Positive role model 
C)  A charismatic personality 
D)  Persuasiveness

Question 6

Leadership and management are not the same thing but both are needed.

Accepted Answer

A) True 
 B)False

Question 7

Servant leadership/stewardship seeks to do a better job of serving both external and internal customers.

Accepted Answer

A) True 
 B)False

Question 8

Democratic leadership is called open, free-reign, or nondirective leadership.

Accepted Answer

A) True 
 B)False

Question 9

Misleaders surround themselves with knowledgeable, strong people who are able to make them appear to be good leaders.

Accepted Answer

A) True 
 B)False

Question 10

The change facilitation model contains which of the following steps?

Accepted Answer

A)  Develop a compelling change picture 
B)  Conduct a comprehensive roadblock analysis 
C)  Monitor and adjust 
D)  All of the above 
A)  Develop a compelling change picture 
B)  Conduct a comprehensive roadblock analysis 
C)  Monitor and adjust 
D)  All of the above

Question 11

The most effective leaders can be found in what part of an organization?

Accepted Answer

A)  Top-level management 
B)  Mid-level management 
C)  Lowest paid wage earner 
D)  All of the above 
A)  Top-level management 
B)  Mid-level management 
C)  Lowest paid wage earner 
D)  All of the above

Question 12

Leadership skills are:

Accepted Answer

A)  Inherited 
B)  Learned 
C)  Both A and B 
D)  None of the above 
A)  Inherited 
B)  Learned 
C)  Both A and B 
D)  None of the above

Question 13

Which of the following characteristics will help build and maintain followership?

Accepted Answer

A)  Autocratic attitude 
B)  Goal-oriented attitude 
C)  Competitiveness 
D)  Sense of purpose 
A)  Autocratic attitude 
B)  Goal-oriented attitude 
C)  Competitiveness 
D)  Sense of purpose

Question 14

To facilitate change in a positive way, leaders must have a clear vision and corresponding goals, exhibit a strong sense of responsibility, be effective communicators, have a high energy level, and have the will to change.

Accepted Answer

A) True 
 B)False

Which of the following is a benefit of mentoring?

Building trust requires leadership on the part of managers.

It is important for those who want to lead to first learn how to follow.

Which of the following is the most appropriate leadership style in a total quality setting?

Which of the following characteristics is not necessarily needed to be a good leader?

Leadership and management are not the same thing but both are needed.

Servant leadership/stewardship seeks to do a better job of serving both external and internal customers.

Democratic leadership is called open, free-reign, or nondirective leadership.

Misleaders surround themselves with knowledgeable, strong people who are able to make them appear to be good leaders.

The change facilitation model contains which of the following steps?

The most effective leaders can be found in what part of an organization?

Leadership skills are:

Which of the following characteristics will help build and maintain followership?

To facilitate change in a positive way, leaders must have a clear vision and corresponding goals, exhibit a strong sense of responsibility, be effective communicators, have a high energy level, and have the will to change.

The Total Quality Approach to Quality Management

Quality and Global Competitiveness

Strategic Management: Planning and Execution for Competitive Advantage

Quality Management, Ethics, and Corporate Social Responsibility

Partnering and Strategic Alliances

Quality Culture: Changing Hearts, Minds, and Attitudes

Customer Satisfaction, Retention, and Loyalty

Employee Empowerment

Team Building and Teamwork

Effective Communication

Education and Training

Overcoming Politics, Negativity, and Conflict in the Workplace

Iso 9000 and Total Quality: the Relationship

Overview of Total Quality Tools

Problem Solving and Decision Making

Quality Function Deployment

Optimizing and Controlling Processes Through Statistical Process Control

Continual Improvement Methods With Six Sigma, Lean, Lean Six Sigma, and More

Benchmarking

Just-In-Timelean Manufacturing Jitlean

Implementing Total Quality Management

Filters

Exam 9: Leadership and Change

Which of the following is a benefit of mentoring?

Building trust requires leadership on the part of managers.

It is important for those who want to lead to first learn how to follow.

Which of the following is the most appropriate leadership style in a total quality setting?

Which of the following characteristics is not necessarily needed to be a good leader?

Leadership and management are not the same thing but both are needed.

Servant leadership/stewardship seeks to do a better job of serving both external and internal customers.

Democratic leadership is called open, free-reign, or nondirective leadership.

Misleaders surround themselves with knowledgeable, strong people who are able to make them appear to be good leaders.

The change facilitation model contains which of the following steps?

The most effective leaders can be found in what part of an organization?

Leadership skills are:

Which of the following characteristics will help build and maintain followership?

To facilitate change in a positive way, leaders must have a clear vision and corresponding goals, exhibit a strong sense of responsibility, be effective communicators, have a high energy level, and have the will to change.

The Total Quality Approach to Quality Management

Quality and Global Competitiveness

Strategic Management: Planning and Execution for Competitive Advantage

Quality Management, Ethics, and Corporate Social Responsibility

Partnering and Strategic Alliances

Quality Culture: Changing Hearts, Minds, and Attitudes

Customer Satisfaction, Retention, and Loyalty

Employee Empowerment

Team Building and Teamwork

Effective Communication

Education and Training

Overcoming Politics, Negativity, and Conflict in the Workplace

Iso 9000 and Total Quality: the Relationship

Overview of Total Quality Tools

Problem Solving and Decision Making

Quality Function Deployment

Optimizing and Controlling Processes Through Statistical Process Control

Continual Improvement Methods With Six Sigma, Lean, Lean Six Sigma, and More

Benchmarking

Just-In-Timelean Manufacturing Jitlean

Implementing Total Quality Management

Filters