Question 1

Which of the following is a strategy for maintaining a quality culture?

Accepted Answer

A)  Increase the company's debt-to-assets ratio 
B)  Streamline the RFP process 
C)  Discourage initiative in favor of SOPs 
D)  Keep employees involved 
A)  Increase the company's debt-to-assets ratio 
B)  Streamline the RFP process 
C)  Discourage initiative in favor of SOPs 
D)  Keep employees involved D

Question 2

The key people in an organization that is establishing a quality culture are those who can facilitate and those who can inhibit implementation of the change.

Accepted Answer

A) True 
 B)False  True

Question 3

Which of the following is NOT a law of organizational change?

Accepted Answer

A)  Involve everyone affected by change in making it. 
B)  Be prepared to listen and observe. 
C)  Trust people and treat them with dignity and respect. 
D)  Understand the history behind the current culture. 
A)  Involve everyone affected by change in making it. 
B)  Be prepared to listen and observe. 
C)  Trust people and treat them with dignity and respect. 
D)  Understand the history behind the current culture. C

Question 4

If an organization begins to decline after moving to total quality it should return to its traditional approach.

Accepted Answer

A) True 
 B)False

Question 5

It might be necessary to change an organization's leadership to ensure needed cultural change.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following strategies are needed for establishing a quality culture?

Accepted Answer

A)  Take a hearts and minds approach 
B)  Put the planned changes in writing 
C)  Support of management 
D)  All the strategies above are needed for establishing a quality culture. 
A)  Take a hearts and minds approach 
B)  Put the planned changes in writing 
C)  Support of management 
D)  All the strategies above are needed for establishing a quality culture.

Question 7

The most effective way to implement changes is to make sure all employees have sufficient warning prior to the actual changes.

Accepted Answer

A) True 
 B)False

Question 8

Strategies for establishing a quality culture include which of the following?

Accepted Answer

A)  Watching shocking videos 
B)  Realization of the work effort 
C)  Developing a plan for making the changes 
D)  Rebuilding teams 
A)  Watching shocking videos 
B)  Realization of the work effort 
C)  Developing a plan for making the changes 
D)  Rebuilding teams

Question 9

To maintain a quality culture organizations must recognize and reward behaviors that nurture quality.

Accepted Answer

A) True 
 B)False

Question 10

The three components of behavior-based quality are compliance, prevention, and improvement.

Accepted Answer

A) True 
 B)False

Question 11

Advocates of change:

Accepted Answer

A)  Are often unaware of how a proposed change will be perceived by potential resisters. 
B)  Fear a loss of control. 
C)  Sometimes fear the unknown. 
D)  Are patient with the concerns of resisters. 
A)  Are often unaware of how a proposed change will be perceived by potential resisters. 
B)  Fear a loss of control. 
C)  Sometimes fear the unknown. 
D)  Are patient with the concerns of resisters.

Question 12

Expectations are important determinants of organizational culture.

Accepted Answer

A) True 
 B)False

Question 13

There are several primary reasons why cultural change must either precede or at least parallel the implementation of total quality. Which of the following is NOT a primary reason?

Accepted Answer

A)  Moving to Total Quality takes time. 
B)  Employees may not adapt to too many changes. 
C)  It can be difficult to overcome the past 
D)  Change cannot occur in a hostile environment 
A)  Moving to Total Quality takes time. 
B)  Employees may not adapt to too many changes. 
C)  It can be difficult to overcome the past 
D)  Change cannot occur in a hostile environment

Which of the following is a strategy for maintaining a quality culture?

The key people in an organization that is establishing a quality culture are those who can facilitate and those who can inhibit implementation of the change.

Which of the following is NOT a law of organizational change?

If an organization begins to decline after moving to total quality it should return to its traditional approach.

It might be necessary to change an organization's leadership to ensure needed cultural change.

Which of the following strategies are needed for establishing a quality culture?

The most effective way to implement changes is to make sure all employees have sufficient warning prior to the actual changes.

Strategies for establishing a quality culture include which of the following?

To maintain a quality culture organizations must recognize and reward behaviors that nurture quality.

The three components of behavior-based quality are compliance, prevention, and improvement.

Advocates of change:

Expectations are important determinants of organizational culture.

There are several primary reasons why cultural change must either precede or at least parallel the implementation of total quality. Which of the following is NOT a primary reason?

The Total Quality Approach to Quality Management

Quality and Global Competitiveness

Strategic Management: Planning and Execution for Competitive Advantage

Quality Management, Ethics, and Corporate Social Responsibility

Partnering and Strategic Alliances

Customer Satisfaction, Retention, and Loyalty

Employee Empowerment

Leadership and Change

Team Building and Teamwork

Effective Communication

Education and Training

Overcoming Politics, Negativity, and Conflict in the Workplace

Iso 9000 and Total Quality: the Relationship

Overview of Total Quality Tools

Problem Solving and Decision Making

Quality Function Deployment

Optimizing and Controlling Processes Through Statistical Process Control

Continual Improvement Methods With Six Sigma, Lean, Lean Six Sigma, and More

Benchmarking

Just-In-Timelean Manufacturing Jitlean

Implementing Total Quality Management

Filters

Exam 6: Quality Culture: Changing Hearts, Minds, and Attitudes

Which of the following is a strategy for maintaining a quality culture?

The key people in an organization that is establishing a quality culture are those who can facilitate and those who can inhibit implementation of the change.

Which of the following is NOT a law of organizational change?

If an organization begins to decline after moving to total quality it should return to its traditional approach.

It might be necessary to change an organization's leadership to ensure needed cultural change.

Which of the following strategies are needed for establishing a quality culture?

The most effective way to implement changes is to make sure all employees have sufficient warning prior to the actual changes.

Strategies for establishing a quality culture include which of the following?

To maintain a quality culture organizations must recognize and reward behaviors that nurture quality.

The three components of behavior-based quality are compliance, prevention, and improvement.

Advocates of change:

Expectations are important determinants of organizational culture.

There are several primary reasons why cultural change must either precede or at least parallel the implementation of total quality. Which of the following is NOT a primary reason?

The Total Quality Approach to Quality Management

Quality and Global Competitiveness

Strategic Management: Planning and Execution for Competitive Advantage

Quality Management, Ethics, and Corporate Social Responsibility

Partnering and Strategic Alliances

Customer Satisfaction, Retention, and Loyalty

Employee Empowerment

Leadership and Change

Team Building and Teamwork

Effective Communication

Education and Training

Overcoming Politics, Negativity, and Conflict in the Workplace

Iso 9000 and Total Quality: the Relationship

Overview of Total Quality Tools

Problem Solving and Decision Making

Quality Function Deployment

Optimizing and Controlling Processes Through Statistical Process Control

Continual Improvement Methods With Six Sigma, Lean, Lean Six Sigma, and More

Benchmarking

Just-In-Timelean Manufacturing Jitlean

Implementing Total Quality Management

Filters