Question 1

A quality circle is a group of employees that meets regularly for the purpose of identifying, recommending, and making workplace improvement.

Accepted Answer

A) True 
 B)False  True

Question 2

A workforce that is ready for empowerment:

Accepted Answer

A)  Is accustomed to critical thinking 
B)  Understands the decision making process 
C)  Knows where it fits into the big picture 
D)  All of the above 
A)  Is accustomed to critical thinking 
B)  Understands the decision making process 
C)  Knows where it fits into the big picture 
D)  All of the above D

Question 3

Employee enlistment means not simply empowering employees to participate in the decision-making process but expecting them to do so.

Accepted Answer

A) True 
 B)False  True

Question 4

Fear of exclusion can cause managers to resist employee empowerment.

Accepted Answer

A) True 
 B)False

Question 5

Without empowerment, involvement is just another management tool that doesn't work.

Accepted Answer

A) True 
 B)False

Question 6

Employee empowerment is:

Accepted Answer

A)  Employee involvement in decision making. 
B)  Power of the employee to make suggestions that will be reviewed by management 
C)  Employee input that is heard, seriously considered, and followed up on whether it is accepted or not. 
D)  Power of the employee to make a decision without management involvement. 
A)  Employee involvement in decision making. 
B)  Power of the employee to make suggestions that will be reviewed by management 
C)  Employee input that is heard, seriously considered, and followed up on whether it is accepted or not. 
D)  Power of the employee to make a decision without management involvement.

Question 7

Which of the following is an element of management's role in empowerment?

Accepted Answer

A)  Commitment 
B)  Establishing quality circles 
C)  Establishing customer feedback mechanisms 
D)  Being impatient to earn employee buy-in 
A)  Commitment 
B)  Establishing quality circles 
C)  Establishing customer feedback mechanisms 
D)  Being impatient to earn employee buy-in

Question 8

A workforce that is ready for empowerment is accustomed to critical thinking.

Accepted Answer

A) True 
 B)False

Question 9

The primary inhibitor of empowerment is:

Accepted Answer

A)  The Wohcao Syndrome 
B)  Human nature's resistance to change. 
C)  Resistance from employees and unions. 
D)  Resistance from management. 
A)  The Wohcao Syndrome 
B)  Human nature's resistance to change. 
C)  Resistance from employees and unions. 
D)  Resistance from management.

Question 10

The word that best describes management's role in employee empowerment is:

Accepted Answer

A)  Facilitation 
B)  Leadership 
C)  Commitment 
D)  All of the above 
A)  Facilitation 
B)  Leadership 
C)  Commitment 
D)  All of the above

Question 11

Employee empowerment is a new name for participatory management.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following strategies will help organizations move beyond empowerment to enlistment?

Accepted Answer

A)  Set up a reward system. 
B)  Make it clear to all employees that their ownership is not just wanted and needed but that it is expected. 
C)  Make it clear to implement suggestions. 
D)  Empower employees for suggestions that are implemented. 
A)  Set up a reward system. 
B)  Make it clear to all employees that their ownership is not just wanted and needed but that it is expected. 
C)  Make it clear to implement suggestions. 
D)  Empower employees for suggestions that are implemented.

A quality circle is a group of employees that meets regularly for the purpose of identifying, recommending, and making workplace improvement.

A workforce that is ready for empowerment:

Employee enlistment means not simply empowering employees to participate in the decision-making process but expecting them to do so.

Fear of exclusion can cause managers to resist employee empowerment.

Without empowerment, involvement is just another management tool that doesn't work.

Employee empowerment is:

Which of the following is an element of management's role in empowerment?

A workforce that is ready for empowerment is accustomed to critical thinking.

The primary inhibitor of empowerment is:

The word that best describes management's role in employee empowerment is:

Employee empowerment is a new name for participatory management.

Which of the following strategies will help organizations move beyond empowerment to enlistment?

The Total Quality Approach to Quality Management

Quality and Global Competitiveness

Strategic Management: Planning and Execution for Competitive Advantage

Quality Management, Ethics, and Corporate Social Responsibility

Partnering and Strategic Alliances

Quality Culture: Changing Hearts, Minds, and Attitudes

Customer Satisfaction, Retention, and Loyalty

Leadership and Change

Team Building and Teamwork

Effective Communication

Education and Training

Overcoming Politics, Negativity, and Conflict in the Workplace

Iso 9000 and Total Quality: the Relationship

Overview of Total Quality Tools

Problem Solving and Decision Making

Quality Function Deployment

Optimizing and Controlling Processes Through Statistical Process Control

Continual Improvement Methods With Six Sigma, Lean, Lean Six Sigma, and More

Benchmarking

Just-In-Timelean Manufacturing Jitlean

Implementing Total Quality Management

Filters

Exam 8: Employee Empowerment

A quality circle is a group of employees that meets regularly for the purpose of identifying, recommending, and making workplace improvement.

A workforce that is ready for empowerment:

Employee enlistment means not simply empowering employees to participate in the decision-making process but expecting them to do so.

Fear of exclusion can cause managers to resist employee empowerment.

Without empowerment, involvement is just another management tool that doesn't work.

Employee empowerment is:

Which of the following is an element of management's role in empowerment?

A workforce that is ready for empowerment is accustomed to critical thinking.

The primary inhibitor of empowerment is:

The word that best describes management's role in employee empowerment is:

Employee empowerment is a new name for participatory management.

Which of the following strategies will help organizations move beyond empowerment to enlistment?

The Total Quality Approach to Quality Management

Quality and Global Competitiveness

Strategic Management: Planning and Execution for Competitive Advantage

Quality Management, Ethics, and Corporate Social Responsibility

Partnering and Strategic Alliances

Quality Culture: Changing Hearts, Minds, and Attitudes

Customer Satisfaction, Retention, and Loyalty

Leadership and Change

Team Building and Teamwork

Effective Communication

Education and Training

Overcoming Politics, Negativity, and Conflict in the Workplace

Iso 9000 and Total Quality: the Relationship

Overview of Total Quality Tools

Problem Solving and Decision Making

Quality Function Deployment

Optimizing and Controlling Processes Through Statistical Process Control

Continual Improvement Methods With Six Sigma, Lean, Lean Six Sigma, and More

Benchmarking

Just-In-Timelean Manufacturing Jitlean

Implementing Total Quality Management

Filters