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Data in the Customer Importance Column of the Customer Needs

Question 2

Multiple Choice

Data in the Customer Importance column of the customer needs matrix


A) Should be non-limiting and non-specific
B) Is developed from unanimous customer input
C) Is an estimate (by the QFD team) of the relative importance of the customer needs
D) Is typically based on a scale of 1 - 5, with 1 being the highest importance

Correct Answer:

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