Question 1

The dentist informs you that the patient will need two appointments to complete a porcelain-fused-to-metal crown. These appointments will be to:

Accepted Answer

A)  prepare the tooth and try on the crown. 
B)  prepare the tooth and take an impression. 
C)  prepare the tooth and seat the crown. 
D)  take diagnostic models and make a temporary/provisional crown. 
A)  prepare the tooth and try on the crown. 
B)  prepare the tooth and take an impression. 
C)  prepare the tooth and seat the crown. 
D)  take diagnostic models and make a temporary/provisional crown. C

Question 2

An outline of a dental appointment book is referred to as a:

Accepted Answer

A)  matrix. 
B)  binder. 
C)  context. 
D)  scale down. 
A)  matrix. 
B)  binder. 
C)  context. 
D)  scale down. A

Question 3

When scheduling appointments for a porcelain-fused-to-metal crown, what is the minimum number of appointments needed?

Accepted Answer

A)  One 
B)  Two 
C)  Three 
D)  Four 
A)  One 
B)  Two 
C)  Three 
D)  Four B

Question 4

In reference to appointment management, prime time refers to:

Accepted Answer

A)  the time during which the dentist performs the most expensive type of treatment. 
B)  the time most frequently requested by patients. 
C)  the first 2 hours of the daily schedule. 
D)  midday appointment times. 
A)  the time during which the dentist performs the most expensive type of treatment. 
B)  the time most frequently requested by patients. 
C)  the first 2 hours of the daily schedule. 
D)  midday appointment times.

Question 5

Which of the following types of treatment are commonly dovetailed in an appointment schedule?

Accepted Answer

A)  Dental laminate preparation 
B)  Oral prophylaxis 
C)  Denture adjustment 
D)  Crown preparation 
A)  Dental laminate preparation 
B)  Oral prophylaxis 
C)  Denture adjustment 
D)  Crown preparation

Question 6

The objectives of good appointment book management include all except which of the following?

Accepted Answer

A)  Maximize productivity 
B)  Reduce staff tension 
C)  Maintain concern for patient needs 
D)  Allow for minimum down time 
A)  Maximize productivity 
B)  Reduce staff tension 
C)  Maintain concern for patient needs 
D)  Allow for minimum down time

Question 7

When a patient calls the office and wants to see the dentist immediately due to a dental emergency, what should you do?

Accepted Answer

A)  Schedule the appointment for the same day 
B)  Schedule the appointment during a buffer period. 
C)  Ask the patient questions to determine the severity of the emergency. 
D)  Both b and c. 
A)  Schedule the appointment for the same day 
B)  Schedule the appointment during a buffer period. 
C)  Ask the patient questions to determine the severity of the emergency. 
D)  Both b and c.

Question 8

Which time of day is considered most appropriate when treating young children?

Accepted Answer

A)  Just prior to nap time 
B)  Immediately following nap time 
C)  Early morning 
D)  Late in the day 
A)  Just prior to nap time 
B)  Immediately following nap time 
C)  Early morning 
D)  Late in the day

Question 9

Which of the following units of time are not common increments found in a dental appointment system?

Accepted Answer

A)  10 minutes 
B)  15 minutes 
C)  30 minutes 
A)  10 minutes 
B)  15 minutes 
C)  30 minutes

Question 10

A "buffer" is used in the appointment scheduler for:

Accepted Answer

A)  emergency dental appointments. 
B)  busy periods of the morning. 
C)  busy periods of the afternoon. 
D)  all of the above. 
A)  emergency dental appointments. 
B)  busy periods of the morning. 
C)  busy periods of the afternoon. 
D)  all of the above.

Question 11

The electronic appointment book contains daily schedules for the dentist. It also contains any telephone messages that have been left for the dentist.

Accepted Answer

A)  The first statement is true and the second statement is false. 
B)  The first statement is false and the second statement is true. 
C)  Both statements are true. 
D)  Both statements are false. 
A)  The first statement is true and the second statement is false. 
B)  The first statement is false and the second statement is true. 
C)  Both statements are true. 
D)  Both statements are false.

The dentist informs you that the patient will need two appointments to complete a porcelain-fused-to-metal crown. These appointments will be to:

An outline of a dental appointment book is referred to as a:

When scheduling appointments for a porcelain-fused-to-metal crown, what is the minimum number of appointments needed?

In reference to appointment management, prime time refers to:

Which of the following types of treatment are commonly dovetailed in an appointment schedule?

The objectives of good appointment book management include all except which of the following?

When a patient calls the office and wants to see the dentist immediately due to a dental emergency, what should you do?

Which time of day is considered most appropriate when treating young children?

Which of the following units of time are not common increments found in a dental appointment system?

A "buffer" is used in the appointment scheduler for:

The electronic appointment book contains daily schedules for the dentist. It also contains any telephone messages that have been left for the dentist.

The Business of Dentistry

Dental Team Management

Patient Management

Legal and Ethical Issues in the Dental Business Office

Technology in the Business Office

Office Design and Equipment Placement

Working With Dental Office Documents

Storage of Business Records

Written Communications

Telecommunications

Recall Systems

Inventory Systems and Supply Ordering

Dental Insurance

Financial Systems: Accounts Receivable

Other Financial Systems

Infection Control Systems

Planning and Managing Your Career Path

Filters

Exam 11: Appointment Management Systems

The dentist informs you that the patient will need two appointments to complete a porcelain-fused-to-metal crown. These appointments will be to:

An outline of a dental appointment book is referred to as a:

When scheduling appointments for a porcelain-fused-to-metal crown, what is the minimum number of appointments needed?

In reference to appointment management, prime time refers to:

Which of the following types of treatment are commonly dovetailed in an appointment schedule?

The objectives of good appointment book management include all except which of the following?

When a patient calls the office and wants to see the dentist immediately due to a dental emergency, what should you do?

Which time of day is considered most appropriate when treating young children?

Which of the following units of time are not common increments found in a dental appointment system?

A "buffer" is used in the appointment scheduler for:

The electronic appointment book contains daily schedules for the dentist. It also contains any telephone messages that have been left for the dentist.

The Business of Dentistry

Dental Team Management

Patient Management

Legal and Ethical Issues in the Dental Business Office

Technology in the Business Office

Office Design and Equipment Placement

Working With Dental Office Documents

Storage of Business Records

Written Communications

Telecommunications

Recall Systems

Inventory Systems and Supply Ordering

Dental Insurance

Financial Systems: Accounts Receivable

Other Financial Systems

Infection Control Systems

Planning and Managing Your Career Path

Filters