Exam 9: Written Communications

E-mail does not require the same concern for punctuation and formatting that a letter does. It is just a quick system of messaging and does not require the same concerns that a letter does.

Which classification of mail includes items such as books and miscellaneous material weighing less than 16 ounces?

The complimentary close is single spaced after the last line of the letter. It does not need to be capitalized.

A letter in block format should have the left margin left-justified with no indentations.

When the name and title of the individual signing a business letter are short, what type of punctuation may be used to place them on the same line?

When using a facsimile (FAX) machine, you must include a cover sheet. The transmission cover sheet must indicate that the information is confidential.

An alternative to purchasing letterhead for the office is to create a letterhead via a template using word processing software. Such a template must be created each time a letter is processed.

If you use spell-check on a computer software system, you can be assured that all words in a letter will be spelled correctly.

The U.S. Postal Service does not recommend that punctuation be used on the address on the envelope.

When using the attention line on an envelope, the information for the attention line precedes the line of the name of the firm or building.

When writing a letter that includes a tooth number, it is important to include the tooth name because a variety of numbering systems are used.

Which of the following statements is(are) true regarding the use of electronic mail?

To obtain an unknown ZIP code, you can go to which of the following web sites?

A standardized address, readable by an OCR, contains the correct city name, state, and ZIP+4 code.

The reference initials JSL:bf appear on a letter. The bf indicates the:

The USPS and UPS are synonymous terms.

Which of the following is the most appropriate punctuation for the salutation in a business letter?

Which of the following is the typical order of a business letter, from top to bottom?

If you were writing a letter to Charles Rinkle, Ph.D., who is a new patient, the correct salutation for the letter is Dear:

What is wrong with this inside address? Dr. Mark French, DDS 240 English Dr. Tacoma, WA 87346