Question 1

Providing employees with information to help them increase their productivity within the dental office is an example of:

Accepted Answer

A)  harassment. 
B)  empowerment. 
C)  delegation. 
D)  reorganizing. 
A)  harassment. 
B)  empowerment. 
C)  delegation. 
D)  reorganizing. B

Question 2

Choose the definition that correlates with each term below.
-Multidirectional culture

Accepted Answer

A) Teams formed to solve problem 
B) Authoritarian leadership 
C) Feedback does not exist in this environment. 
D) Cross-departmental communication to achieve goals 
E) Fear and distrust exist in this environment. 
A) Teams formed to solve problem 
B) Authoritarian leadership 
C) Feedback does not exist in this environment. 
D) Cross-departmental communication to achieve goals 
E) Fear and distrust exist in this environment. D

Question 3

A person's values are established from his or her background or previous experiences.

Accepted Answer

A) True 
 B)False  True

Question 4

Successful dentists do not take risks with their dental practice. Remaining status quo will result in success.

Accepted Answer

A)  The first statement is true; the second statement is false. 
B)  The first statement is false; the second statement is true. 
C)  Both statements are true. 
D)  Both statements are false. 
A)  The first statement is true; the second statement is false. 
B)  The first statement is false; the second statement is true. 
C)  Both statements are true. 
D)  Both statements are false.

Question 5

A dental practice mission statement should state how the practice is managed and the role of staff and patients.

Accepted Answer

A) True 
 B)False

Question 6

Management is defined as:

Accepted Answer

A)  the process of providing quality care for the patient. 
B)  the act of leading a team of persons to accomplish goals and objectives. 
C)  an enterprise in which one is engaged to achieve a livelihood. 
A)  the process of providing quality care for the patient. 
B)  the act of leading a team of persons to accomplish goals and objectives. 
C)  an enterprise in which one is engaged to achieve a livelihood.

Question 7

Choose the definition that correlates with each term below.
-Task culture

Accepted Answer

A) Teams formed to solve problem 
B) Authoritarian leadership 
C) Feedback does not exist in this environment. 
D) Cross-departmental communication to achieve goals 
E) Fear and distrust exist in this environment. 
A) Teams formed to solve problem 
B) Authoritarian leadership 
C) Feedback does not exist in this environment. 
D) Cross-departmental communication to achieve goals 
E) Fear and distrust exist in this environment.

Question 8

The ___ is commonly the leader of the dental office.

Accepted Answer

A)  dentist 
B)  dental assistant 
C)  dental hygienist 
D)  administrative assistant 
A)  dentist 
B)  dental assistant 
C)  dental hygienist 
D)  administrative assistant

Question 9

Choose the definition that correlates with each term below.
-Power culture

Accepted Answer

A) Teams formed to solve problem 
B) Authoritarian leadership 
C) Feedback does not exist in this environment. 
D) Cross-departmental communication to achieve goals 
E) Fear and distrust exist in this environment. 
A) Teams formed to solve problem 
B) Authoritarian leadership 
C) Feedback does not exist in this environment. 
D) Cross-departmental communication to achieve goals 
E) Fear and distrust exist in this environment.

Question 10

Choose the definition that correlates with each term below.
-Process culture

Accepted Answer

A) Teams formed to solve problem 
B) Authoritarian leadership 
C) Feedback does not exist in this environment. 
D) Cross-departmental communication to achieve goals 
E) Fear and distrust exist in this environment. 
A) Teams formed to solve problem 
B) Authoritarian leadership 
C) Feedback does not exist in this environment. 
D) Cross-departmental communication to achieve goals 
E) Fear and distrust exist in this environment.

Question 11

Choose the definition that correlates with each term below.
-Blame culture

Accepted Answer

A) Teams formed to solve problem 
B) Authoritarian leadership 
C) Feedback does not exist in this environment. 
D) Cross-departmental communication to achieve goals 
E) Fear and distrust exist in this environment. 
A) Teams formed to solve problem 
B) Authoritarian leadership 
C) Feedback does not exist in this environment. 
D) Cross-departmental communication to achieve goals 
E) Fear and distrust exist in this environment.

Question 12

Dentistry is a team-oriented business.

Accepted Answer

A) True 
 B)False

Question 13

Patients rate service as the most important thing they can receive.

Accepted Answer

A) True 
 B)False

Question 14

All of the following are characteristics of successful risk taking except:

Accepted Answer

A)  trusting your abilities. 
B)  overcoming fear of mistakes. 
C)  going it alone. 
D)  being open-minded. 
A)  trusting your abilities. 
B)  overcoming fear of mistakes. 
C)  going it alone. 
D)  being open-minded.

Question 15

Financial activities should take place in the clinical area of the dental office.

Accepted Answer

A) True 
 B)False

Question 16

_____ percent of people who fail at their jobs do not work well with their coworkers.

Accepted Answer

A)  Fifty 
B)  Sixty 
C)  Seventy 
D)  Eighty 
A)  Fifty 
B)  Sixty 
C)  Seventy 
D)  Eighty

Question 17

Organizational culture is:

Accepted Answer

A)  an attitude. 
B)  one's experiences. 
C)  one's beliefs. 
D)  all of the above. 
A)  an attitude. 
B)  one's experiences. 
C)  one's beliefs. 
D)  all of the above.

Providing employees with information to help them increase their productivity within the dental office is an example of:

Choose the definition that correlates with each term below. -Multidirectional culture

A person's values are established from his or her background or previous experiences.

Successful dentists do not take risks with their dental practice. Remaining status quo will result in success.

A dental practice mission statement should state how the practice is managed and the role of staff and patients.

Management is defined as:

Choose the definition that correlates with each term below. -Task culture

The ___ is commonly the leader of the dental office.

Choose the definition that correlates with each term below. -Power culture

Choose the definition that correlates with each term below. -Process culture

Choose the definition that correlates with each term below. -Blame culture

Dentistry is a team-oriented business.

Patients rate service as the most important thing they can receive.

All of the following are characteristics of successful risk taking except:

Financial activities should take place in the clinical area of the dental office.

_____ percent of people who fail at their jobs do not work well with their coworkers.

Organizational culture is:

Dental Team Management

Patient Management

Legal and Ethical Issues in the Dental Business Office

Technology in the Business Office

Office Design and Equipment Placement

Working With Dental Office Documents

Storage of Business Records

Written Communications

Telecommunications

Appointment Management Systems

Recall Systems

Inventory Systems and Supply Ordering

Dental Insurance

Financial Systems: Accounts Receivable

Other Financial Systems

Infection Control Systems

Planning and Managing Your Career Path

Filters

Exam 1: The Business of Dentistry

Providing employees with information to help them increase their productivity within the dental office is an example of:

Choose the definition that correlates with each term below. -Multidirectional culture

A person's values are established from his or her background or previous experiences.

Successful dentists do not take risks with their dental practice. Remaining status quo will result in success.

A dental practice mission statement should state how the practice is managed and the role of staff and patients.

Management is defined as:

Choose the definition that correlates with each term below. -Task culture

The ___ is commonly the leader of the dental office.

Choose the definition that correlates with each term below. -Power culture

Choose the definition that correlates with each term below. -Process culture

Choose the definition that correlates with each term below. -Blame culture

Dentistry is a team-oriented business.

Patients rate service as the most important thing they can receive.

All of the following are characteristics of successful risk taking except:

Financial activities should take place in the clinical area of the dental office.

_____ percent of people who fail at their jobs do not work well with their coworkers.

Organizational culture is:

Dental Team Management

Patient Management

Legal and Ethical Issues in the Dental Business Office

Technology in the Business Office

Office Design and Equipment Placement

Working With Dental Office Documents

Storage of Business Records

Written Communications

Telecommunications

Appointment Management Systems

Recall Systems

Inventory Systems and Supply Ordering

Dental Insurance

Financial Systems: Accounts Receivable

Other Financial Systems

Infection Control Systems

Planning and Managing Your Career Path

Filters